1 Flashcards
It can provide guidelines for areas in which the government and the private sectors have little or experience on how to develop
Tourism plan and development
Means to attain environmental conservation objectives through the development of tourist attractions, facilities and infrastructure
Responsible Tourism plan
Means to achieve cultural conversation objectives and produce sociocultural benefits
Careful tourism plan
Process of setting goals, selecting alternative courses of action to achieve those goals, implementing the chosen alternative and evaluating the choices to find out if it is successful.
Planning
Tourism Planning Approaches and Techniques
Systems Approach Integrated Approach Comprehensive Approach Environmental and Sustainable Approach Systematic Approac Implementable Approach Community Approach
Requires that adequate information about the system is available to understand and analyze it. Computer technology is needed in this data
Systems Approach
All aspects of tourism development are analyzed and planned on a broad scope
Comprehensive approach
Tourism is planned and developed as an integrated system within itself and integrated into overall plan and development pattern of the area
Integrated Approach
Tourism is planned, developed and managed in such a way that the natural and cultural resources are not used up so that they are available for continuous and permanent use in the future. Carrying capacity analysis is an important technique
Environmental and Sustainable Approach
Planning is for the residents of the area. The local residents should be given the opportunity to participate in the planning of their community’s future development and express their opinion on the type of community they want to live in
Community Approach
Tourism plan, policies, and recommendations are expressed in a practical and achievable manner
Implementable Approach
Tourism planning is based on an orderly arrangement of activities
Systematic Approach
International Planning
WTO ICAO IATA PATA CTO TCSP SCOT ASEAN TCU SADCC OECD
The main international organization which has been appointed by the UN as the agency which enforces tourism related projects sponsored by the UN
WTO
WTO
World Tourism Organization
ICAO
International Civil Aviation Organization
PATA
Pacific Asia Travel Association
CTO
Caribbean Tourism Organization
TCSP
Tourism Council of the South Pacific
SCOT
Sub-Committee on Tourism
ASEAN
Association of the Southeast Asia Nations
TCU
Tourism Coordination Unit
SADCC
Southeast Africa Development Coordination Conference (SADCC)
OECD
Tourism Committee of the Organization for the Economic Cooperation and Development
Types of Tourism Planning
Facility Site Planning
Land Use Planning
Facility design
Special Studies
Tourist development areas selected as tourist resort, resort towns, tourist attractions, and urban tourism impose this level of planning which is more detailed and shows the specific areas for hotels and other types of accommodation, retail shops, recreation parks, roads, walkways, airport, railway line and station, water supply, electric power,sewafe
Land use planning
Planning for individual buildings such as hotels, commercial centers and visitor facilities
Facility Site Planning
Designs for landscaping, architecture, infrastructure, and engineering must be prepared for resorts, hotels, restaurants, attractions
Facility Design
These studies pertain to environmental, soci-cultural, economic and health and youth tourism; impact and marketing analysis and promotion programs
Special Studies
10 step project structure for tourism planning and development:
- Acquire Understanding
- Preliminary Position Statement
- Commitment for Tourism Study
- Market and Resource Analysis
- Conceptual Planning
- Plan Approval
- Master pLanning
- Final Commitment
- Staged Implementation Program
- Evaluation and Direction
The first step in tourism planning
Education
TMCs/travel agents who expand their product range by setting up a tour operations department
Tour Operators
This department is tasked to assemble various travel components into a tour package, and sell the resulting package as one product
Tour Operator
PHILTOA
Philippine Tour Operators Association
Acts as an intermediary between the suppliers of travel services between the suppliers of the travel services and the traveling public
Tour operators
It contracts transportation services for access, accommodation establishments for lodging and meals, entities that provide attractions and activities and tour guides
Tour Operators
Contracts the separate travel components and combines these into a single tour package
Tour Operator
Space or services ready for sale, reservations or commitment to a customer, at the tine of inquiry or need
Availability
A service or product provided free of charge
Complimentary
An address or number where a passenger can be reached prior to departure
Contact Details
A scheduled air service identified by an airline code and flight number
Flight
Number of flights between two specified points on a specific period of time
Flight Frequency
A travel entity that operates tour packages to foreign countries for the residents of a country
Foreign Tour Operator
Allows tour operators to confirm a specified number of rooms within a specified period, without referring to the principal for confirmation
Free Sale
A tour meal base which includes breakfast, lunch, and dinner but not necessarily in the place of lodging (Full Pension or American Plan)
full-board
Indicates there are more than 10-15 travelers in a pre-paid tour package specific components and value
GIT (Group Inclusive Tour)
An airline fare applicable only to GIT
GIT Fare
Also known as GV fare or tour base fare
GIT Fare
A tour package classification that comprises only transfers and sightseeing tours at a destination
Ground Arrangements
To apply for check-in at an airline’s counter without reservations for a chance boarding
Go-show
A client’s indicated number of persons to be served and paid for even if the actual number is below the number given to the supplier
Guaranteed
Reservations secured by a client’s agreement to pay whether it’s used or not
Guaranteed Reservation
A Guaranteed tour departure, unless cancelled before an established cut-off date
Guaranteed Tour
A sightseeing tour conducted by a tour guide
Guided Tour
A tour meal base which include breakfast and either lunch or dinner. (Semi-Pension or Modified American Plan)
Half-Board
The per person rate of a twin or double room to be occupied by two persons
Half-Twin rate
Personal effect carried by passenger inside the craft’s cabin
Hand-Carried Baggage
The time of the year at any given destination, when traffic and rates are at highest/lowesr
High/Low Season
A maximum/minimum rate charged when a demand is heaviest/lightest
High/Low Season Rate
An entity that packages and operates tour packages within a country for residents of another country
Inbound Tour Operator
A trip organized by a corporate sponsor to encourage the participants to increase sales productions
Incentive Tour
Charges for personal services rendered that are not included in the arrangements made by the tour operator or travel agent
Incidental Charges
A tour package classification consisting of transportation to/from a destination, transfers, sightseeing tours, accommodations and specified meals
Inclusive Tours
Tour packaging consisting of roundtrip transportation transfers, sightseeing tours, accommodations, specified meals and the service of a tour escort
Inclusive Escorted Tour
The movement of tourists between and among different countries
International Tourism
A person who translates orally for persons conversing in different lanuguages
Interpreter
A schedule of sites and activities arranged in a chronological order
Itinerary
A schedule of travel activities presented in an accurate and descriptive manner primarily for marketing purposes
Itinerary-Descriptive
A vague schedule of travel activities presented as an outline for planning purposes
Itinerary-Skeletal
Extra flights at extra costs
Add-ons
you cannot go back from when you came
Backtracking
Penalties involved if you cancel your ticket
Cancellation
Refers to the name of the airline you are travelling on
Carrier
Penalties involved if you change your ticket
Changes
Age range from 2 to 11 years old
Child Fare
Letter used to book your flight reservation
Class
A flight operated by another airline
Codeshare
Permitted add on fares allowed to be used with the fare you are on
Combination
Rules pertaining to this airfare
Conditions
The final stopping place before turning around to come home
Destination
Dep
Departure
ETA
Estimated time of arrival
ETD
Estimated Time of Departure
Ex-SIN
Departure from Singapore
Electronic ticket, full payments must be made before it can be issued
E-tickets
The name/code of the fare type you are travelling on
Farebasis
Fares
The cost of the airfare
No accumulation of air miles from airline frequent flyer program
FFP No Mileage
The shortest and longest times you can stay at your destination
Minimum stay / Maximum stay
MPM
Maximum permitted mileage-the maximum distance you can fly in air miles
N/A
Non admissible
The airline you can fly
Nominated Carrier
No changing of airlines / carriers
Non-endor or Non-endorsable
No refund value
Non-refun or Non-refundable
No changing of destinations
Non-rerte or Non-reroutable
FOP
Form of Payment
Minimum of 2 passengers to travel together. Must depart and return together
GV 2
Infant Child up to 23 months at time of the flight departure
Inbound Return Sector
Transfer from one airline to a different airline
Interline Transfer
ISIC Card
International identity Student Card
An overseas flight of some distance
Longhaul
The amount of miles permitted to be flown on an airfare
Mileage
Passenger no show on departure date
No Show
No return date set
Open-Dated
Fly into one city and out of another city at no penalty
Open Jaw
Point you start from
Origin
Outgoing Sector / Flight from Singapore or point of origin
Outbound
OW
One way journey
Pax
Passenger
PNR
Passenger name reference - used for computer reservations / Booking reference number
Ticket collect from country of departure, payment
PTA or Prepaid ticket Advice
Changes requiring a new ticket to be issued
Reissue
Changes to flight routing
Rerouting
RT Fares
Return journey fares
IYTC
International Youth Travel Card
Different times of the year for travel have different fares
Season
Return trip from a city on your journey
Sidetrip
To advise airline upon initial booking
On request basis only
Extra costs involved
Surcharges
You make your own way between two points
Surface Sector
TCP
Traveling together
Stopover and change plane
Transit
TTL
Ticketing Time Limit, Ticketing deadline
The furthest point on your return journey
Turnaround point
How long a ticket is valid e.g. the minimum and maximum times you can be away
Validity
V.V.
Vice versa
The flight is full you are waiting for a cancellation to be confirmed
Waitlist
W2A
With 2 adults
1 year ticket
YRT
When you leave the airport for more than 24 hours / Break journey in that country
Stopover
A tour package that composes of transfers, sightseeing tours and accommodations and specified meals at a destination
Land Arrangements
A travel entity that operates sightseeing tour packages within a given locality for both foreign and domestic visitors
Local Tour Operator
All articles, effects and personal property of a passenger necessary for his comfort and convenience in connection with a trip
Luggage
Oversees office and field sidwe
Tours Department Manager
A person who supervises the operations of a tours department of a TMC
Manager for Tours
A person who supervises the operations of the travel department of TMS
Manager for Travel
Geographical area or socio-economic denomination whose members have disposable time and money to travel outside their place of residence for leisure and other purposes
Market
MPD
Multi Purpose Document airline document used to request specific services from a supplier for the person named in a document
A fee collected for a reservation that is not cancelled nor fulfilled
No-show charge
A transportation service, supplemental to their scheduled service. Also to identify chartered service
Non-Scheduled
A flight between two points with no stopover in between
Non-stop flights
Cities or countries not on the route of a carrier
Off-line
To remove a passenger or freight already boarded for whatever reason
Off-load
A large highway passenger vehicle that provides transportation and sightseeing tour services for passengers traveling as a group or on a tour package
Tourist Bus
A geographical area or site with facilities that is visited by travelers because of attractions or facilities
Tourist Destination
A client who comes to a supplier without prior reservations or arrangements
Walk-in
A supplier’s list of customers who seek space on a date that is sold out
Waiting List
A permit issued by a government allowing nationals of another country to visit
Visa
To provide a product or service of higher value than what was paid for
Upgrade
A person employed by or affiliated with a licensed TMC who solicits business from travelers for a fee or commission
Travel Representative
A person who makes travel arrangements such as passage, accommodations, tours and activities
Travel Manager
A commercial establishment where a prospective traveler can secure information, expert advice and make arrangements to travel by air, sea or land to any part of he world
Travel Management Company
Movement of passengers post and freight from an origin point to one or more destinations points by airm, sea or land
Destinations
Tourism Occasions that provide opportunities to display travel and tour products both to theindustry and the general market
Trade show/Events
Service providers at a establishment such as accommodations establishements, recreational entities and transportation facilities catering to visitors needs
Tourist Facilities
A small highway passenger which provides for an individual passenger or a couple
Tourist Car
Key Players of Tours Department Manager
Tour Escort
OPERATIONS SUPERVISOR (Quotations, Reservations, Messenger)
FIELD SUPERVISOR (Tour Coordinator, Courier)
Conceptualize plans and develop tour packages
Tour Operator
Stages of Destination Development
Inception
Growth
Maturity
Decline
Discovery
Inception
Local response and initiative
Growth
Institutionalization
Maturity
Saturation and Alienation
Decline
Tour Operations Cycle
Planning Contracting Costing Quotations and Tariff Reservations Field Operations Accounting Evaluation
Preparation and implementation of all activities within an itinerary, within a given time frame, estimated costs in order to meed the expectations of the paying client
Tour Operations
Negotiates with suppliers of travel agencies
Tour Operator
Classification of Tour Operators
LTO
DTO
ITO
OTO
Transportation to and from destination gateway to the place of lodging v.v.
Transfers
Classification of Tour Packages
Ad HOc
Regukar
Number of days and nights included in the package
Duration
+
FOC Free of Charge
air, sea and land type of equipment
Mode of Transportation
Number of meals per day
Meal Plan
Operated mornings or afternoons w/ snack
Half-day Sightseeing
8-10 hours with lunch
Full day sightseeing
Operated after 6 pm w/ dinner and drink
Evening tours
Not included in tour package which client pays extra
Optional
AEC
ASEAN Economic Community
Bangkok, Thailand hosted on 8 August 1967 the Heads of State/Government of __, who established ASEAN through
Singapore Thailand Indonesia Malaysia Philippines
Other 5 members
Brunei Vietnam Laos Myanmar Cambodia
This Community, as embodied in the document Bali Concord II, is comprised of three pillars:
Political-Security Community
Economic Community
Socio-cultural Community
ARF
ASEAN Regional Forum
EAS
East Asia Summit
ADMM
ASEAN Defense Minister Meeting
