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Question 1

Digital Transformation

Answer 1

Digital Transformation – improve/new business processes

Question 2

What is an Information System?

Answer 2

• A system that collects, processes, stores, analyzes, and disseminates information for a specific purpose.

These are the applications/programs that businesses use to perform the different processes/functions that are a part of doing business.

Question 3

Business Processes: 3 key elements

Answer 3

Inputs: materials, services, and information that flow through and are transformed as a result of process activities

Resources: people and equipment that perform process activities

Outputs: the product or a service created by a process

Question 4

Define Business Processes

Answer 4

related activities that create a product or a service

Question 5

What is Business Process Improvement (BPI)

Answer 5

Most organizations prefer BPI because it is less risky and less

BPI focuses on reducing variation in the process outputs by searching for root causes of the variation in the process itself or among the process inputs.

BPI is usually performed by teams of employees that include a process expert (usually the manager who is over the process).

Important to include “front-line” workers who have a unique perspective because they are directly involved in the process/tasks daily. [Bottom-up approach]

Question 6

2 popular methods of Business Process Improvement (BPI)

Answer 6

2 popular methods for BPI initiatives are Six Sigma and LEAN

Six Sigma was created by employees at Motorola in the 1980’s (became famous when promoted by GE) Goal is to have no more than 3.4 defects (faulty product or unsatisfactory service) per million outputs Uses statistical methods to analyze the process

LEAN was created by a Toyota engineer in the 1980’s (the term was coined by a MIT professor). Continuous process improvement focused on reducing waste looking at value from the customer’s point of view.

Question 7

5 Phases of BPI DMAIC

Answer 7

Define, Measure, Analyze, Improve, and Control

Question 8

5 Phases of BPI

Answer 8

Define, Measure, Analyze, Improve, and Control

Question 9

2 Important Components of Business Process Management

Answer 9

Important components of BPM are process modeling and business activity monitoring (BAM)

Question 10

Define Geofencing

Answer 10

A geofence is a virtual perimeter for a real-world, physical geographic area.

Question 11

Define Photo-Tagging

Answer 11

Photo tagging is the process of assigning names to images of people. Facial recognition software then indexes facial features

Question 12

Ethics and Information Technology

4 Issues

Answer 12

Privacy issues
Accuracy issues
Property issues
Accessibility issues

Question 13

Privacy issues

Answer 13

collecting, storing, and disseminating information about individuals

Question 14

Accuracy issues

Answer 14

the authenticity, fidelity, and correctness of information that is collected and processed

Question 15

Property issues

Answer 15

ownership and value of information

Question 16

Accessibility issues

Answer 16

who should have access to information and whether they should pay a fee for this access

Question 17

What is a Cookie

Answer 17

Small amounts of text and computer code stored on your computer/phone (temporary or more-or-less temporary) from websites you visit

Question 18

First-party cookies

Answer 18

stored directly on the website you visit. They help sites to remember your information and settings when you revisit those sites. First-party cookies cannot be used to track user activities on other websites; they track activities only on the original site where the cookie was placed.

Question 19

Third-party cookies

Answer 19

placed on a website by some entity other than the owner of the website, and they collect user data for the third party. Marketing companies, social media websites, and data brokers use third-party cookies to track users between websites and display more relevant ads.

Question 20

Define Web Beacons

Answer 20

Web bugs or tracking beacons, are very small, often transparent graphic images that are placed on websites or in e-mails to monitor the behavior of the user visiting the website or sending the e-mail. A third party typically uses them to monitor the activity on a website.

Question 21

Define Session replay scripts

Answer 21

programs that record a visitor’s activity on a website, including their mouse movement, clicks, and scrolls.

Question 22

What Places In the World Have Rights Against Cookies?

Answer 22

Europe (General Data Protection Regulation), Brazil (Brazilian Data Protection Law), and the state of California (California Consumer Privacy Act)

have laws designed to give consumers more control over the personal information that online businesses collect about them

Question 23

What is MIS?

Answer 23

Management Information Systems

the study of people, technology, organizations, and the relationships among them.

Question 24

Define Information

Answer 24

Information is data that has been organized so that it has value and meaning to the recipient.

Question 25

define information technology (IT)

Answer 25

Refers to any computer-based tool that people use to work with information and support an organization’s information and information-processing needs

Question 26

Define Hardware

Answer 26

A device such as a processor, monitor, keyboard, or printer. Together, these devices accept, process, and display data and information

Question 27

Define Software

Answer 27

Software is the set of instructions that is stored and run by hardware

Question 28

Software Examples

Answer 28

TikTok, Call of Duty, Canvas, Microsoft Office

Question 29

Hardware Examples

Answer 29

USB, Fans, Heat sinks