1 Flashcards
TRANSPORTATION
a movement of people and goods from one place to another
derived from latin words
“trans” = across
“portare” = carry
4 mode of transportation
by land
by sea
by air
by rail
main mode of transportation
by land/surface
by sea/water
by air
the management of transportation operations of all types including tracking and managing every aspect of vehicle maintenance
TRANSPORTATION MANAGEMENT
5 THEORY OF JAGDISH SHETH
- FUNCTIONAL
- AESTHETIC AND EMOTIONAL
- SOCIAL
- SITUATIONAL
- CURIOUSITY
CHOICES OF TRANSPORTATION
- distance
- availability
- frequency
- route
- convenience
- speed
- price
- reliability
- unique experience
- safety and security
- quality of service
- type of tour
(Collier 1994) provides interesting insight into tourist transport, arguing that 3 needs to be fulfilled:
- transporting the tourists from the generating to the host area.
- transport between host destinations.
- transport within host destinations.
Collier also classifies tourist transport on several bases:
- PUBLIC OR PRIVATE SECTOR TRANSPORT
- WATER/LAND/AIR/RAIL TRANSPORT
- DOMESTIC AND INTERNATIONAL TRANSPORT
- MODE OF TRANSPORT
discovered the growing importance of service quality and consumer satisfaction in tourism in the late 1980’s.
(GILBERT 1989)
defined service as: SERVICE INTANGIBILITY, PERISHABILITY, AND INSEPARABILITY.
KOTLER AND ARMSTRONG
a service is something which cannot be seen, tasted, felt, heard, or smell before it is purchased.
SERVICE INTANGIBILITY
a service cannot be stored for sale of use at a later date.
SERVICE PERISHABILITY
a service is usually produced and consumed at the same time and cannot be separated from providers.
SERVICE INSEPARABILITY
argues that the intangible nature of a service is determined by the fact that unlike manufactured goods.
(VAN DIERDONCK 1992)
4 ELEMENTS OF TRANSPORTATION
- the way
- the terminal
- the carrying unit
- the motive power
are fundamental to the geography of tourism.
TRANSPORT COST AND PRICING
2 basic types of transport cost
- SOCIAL AND ENVIRONMENTAL COST
- PRIVATE COST
cost is not paid by user of the transport but borne by community
SOCIAL AND ENVIRONMENTAL COST
users and operators directly or indirectly pay the costs.
PRIVATE COSTS
incured before any passengers are carried
FIXED COSTS
cost include such as level of service provided
VARIABLE COSTS
used to denote the manner in which transport takes place
MODE
do not occur in isolation from the physical and economic conditions prevailing in different parts of the world.
ROUTES
