06 Managing the team Flashcards
note
The objectives of the communication process are to maintain awareness and commitment and ensure that correct expectations are set.
4 key elements to effective communication?
1) Stakeholder identification and analysis (target audience)
2) Message clarity
3) System for message delivery to correct person at correct time
4) System for monitoring and feedback on communication process
5 main communication media?
Oral, F2F (best) Oral, not F2F Visual Electronic Written
3 main communication methods?
PIP
Push
Interactive
Pull
What is ‘Push’ communication?
Info sent to chosen parties at a time and in a manner as designated by the sender
What is ‘Pull’ communication?
Used for very large audiences or very large quantities of info, where receivers can access the information at their own convenience
What is ‘Interactive’ communication?
Two/more parties engage in a multi-directional exchange of information (most efficient way to come to a common agreement/understanding) (see exercise 6.3)
5 factors which affect the success of communication?
BCDE-P Clarity of ideas Purpose (eg. instruction or direction?) Environment (eg. location/temperature) Background (eg. role/experience/knowledge of recipient) Delivery (eg. tone/body language)
What should a project communication plan include?
WHAT info is sent WHO needs it WHY they need it WHEN they need it HOW it should be sent/media used WHERE comm. should be done (ie. meeting venues)
See
benefits of good communication 6.4
Leadership…
establishes vision and direction, influences other towards a common goal, empower and inspires success
3 leadership skills?
Argument
Inducement
Influencing
Note
Leadership is not the sole responsibility of the project manager! It can be moved throughout the team depending on skills/experience etc.
5 leadership qualities?
Can-do attitude Fairness Persuasive Common sense Vision
Explain how leadership should be done?
On an individual basis for each team member; work out if they are high/low skill, and high/low will, then use this to decide whether to direct, excite, delegate or guide them through the task (discuss approach/reasons for approach with the team member)
Discuss your approach and reasons for the approach with the team member (see).
This is important as it helps clarify your perception of the skill / will of the team member and allows you to modify your interaction style. It also demonstrates to the team member that you are willing to listen and adapt your style to their effectiveness.
Teamwork… (see)
is a group of people working towards a common goal through collaboration/co-operation
“A team is a small group of people with complementary skills committed to a common purpose, with shared performance goals and a common approach, holding themselves mutually accountable”
2 main aspects of a team?
1) Performance
2) Mutual accountability
7 characteristics of high-performing teams?
Shared aims Trust Communication Shared skills Good relationship with other teams Effective leadership Self-regulating (self-managing/organising/regulating)
5 stages of Tuckman’s stages of development of a team?
FSNPA Forming Storming Norming Performing Adjourning (see 6.10 explanations and exercise)
Social roles model (see)
Techniques, such as team profiling, can help form an understanding of the preferred style of team members. It can also help in selecting team members or help consider personal development opportunities (which can often act as a significant motivator). Profiling may also be used as an icebreaker at team kick-off workshops.
See and learn
Team roles 6.11, and advantages and disadvantages of team models 6.12
