03 - Project Manager Role Flashcards
The message receiver restates what’s been said to fully understand and confirm the message and it provides an opportunity for the sender to clarify the message if needed.
active listening
_____ problem solving begins with problem definition. Problem definition is the ability to discern between the cause and effect of the problem. Root-cause analysis looks beyond the immediate symptoms to the cause of the symptoms—which then affords opportunities for solutions.
active problem solving
The project manager refuses to act, get involved, or make decisions.
avoiding power
The leader is motivating, has high-energy, and inspires the team through strong convictions about what’s possible and what the team can achieve. Positive thinking and a can-do mentality are characteristics of a charismatic leader.
charismatic leadership
The project manager has deep skills and experience in a discipline (for example, years of working in IT helps an IT project manager better manage IT projects).
expert power
The project manager aims to gain favor with the project team and stakeholders through flattery.
ingratiating power
The individual has power and control of the data gathering and distribution of information.
informational power
The leader is a hybrid of transactional, transformational, and charismatic leaders. The interactional leader wants the team to act, is excited and inspired about the project work, yet still holds the team accountable for their results.
interactional leadership
The project manager can make the team and stakeholders feel guilty to gain compliance in the project.
guilt-based power
Leadership is about aligning, motivating, and inspiring the project team members to do the right thing, build trust, think creatively, and to challenge the status quo.
leadership
The leader takes a “hands-off” approach to the project. This means the project team makes decisions, takes initiative in the actions, and creates goals. While this approach can provide autonomy, it can make the leader appear absent when it comes to project decisions.
laissez-faire leadership
Management utilizes positional power to maintain, administrate, control, and focus on getting things done without challenging the status quo of the project and organization.
management
Based on the audience and the message being sent, the media should be in alignment with the message.
media selection
Meetings are forms of communication. How the meeting is led, managed, and controlled all influence the message being delivered. Agendas, minutes, and order are mandatory for effective communications within a meeting.
meeting management
The project manager has a warm personality that others like.
personal or charismatic power
