Itil 4 Flashcards & Quizzes

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Gestão e Governança

Gestão e Governança

By: Rodrigo Menchio

PMBOK 7, ITIL 4

2

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25

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ITIL

ITIL

By: Darren V

1. Understand the key concepts of service management, 2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management, 3. Understand the four dimensions of service management ...

7

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58

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ITIL Foundation

ITIL Foundation

By: Jennifer Toren

Chapter 1 - Introduction, Chapter 5 - ITIL Management Practices, Chapter 4 - The ITIL Service Value System (SVS) ...

5

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32

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1

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ITIL

ITIL

By: Gracie Cash

Service Management (ITSM) and Key Concepts, 1. Understand the Key Concepts of Service Management -1.2 Describe the key concepts of creating value with Services, 1. Understand the Key Concepts of Service Management -1.3 Describe the Key Concepts of Service Relationships ...

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