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VET Italian Cert III - T8 Travel Agency

This class was created by Brainscape user Jesh Kumar. Visit their profile to learn more about the creator.

By: Jesh Kumar
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Decks in this class (7)

Opening the Email
Dear mr ms mrs surname 1,
I am writing to you in regards to...,
We sincerely hope that 3
5  cards
Express Regret on the Situation
I understand that 1,
On behalf of the agency name 2,
We apologise for the inconvenience 3
9  cards
Answer the Customer's Questions
I can see that 1,
We understand that 2,
If possible 3
6  cards
Acknowledge their Complaints
It s a shame that 1,
In regards to the issue with 2,
I acknowledge that 3
5  cards
Suggestions/Recommendations to Complaints
Perhaps 1,
I would suggest that you 2,
We could 3
6  cards
Instructions on Reimbursement
Fill in the form 1,
Go in person 2,
Write to 3
11  cards
Close Email Appropriately
Kind regards your name 1,
Yours sincerely your name 2,
Thank you formal 3
6  cards

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VET Italian Cert III - T8 Travel Agency

  • Class purpose General learning

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