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M H
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Decks in this class (3)
Part 1
What are the key kcs goals,
What are the key kcs principles,
What is itil
92
cards
Part 2
To setup entitlement process what...,
To create an entitlement process ...,
An administration must select mil...
21
cards
Part 3
Which factors influence kpis and ...,
For which kpi area is fcr first c...,
For which kpi area is aht average...
72
cards
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SFDC Service Cloud Consultant
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