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Timothy Pippin
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Decks in this class (5)
Intro to Key Concepts Questions
What is the definition of utility 1,
What is defined as perceived bene...,
Identify the missing word s in th...
16
cards
The ITIL Framework
What is the key focus of the orga...,
Which service management dimensio...,
Which is a key focus on the value...
6
cards
ITIL Guiding Principles
Which guiding principle recommend...,
Which describes the principle sta...,
Which describes the focus on valu...
8
cards
ITIL Service Value System
Which value chain activity provid...,
Which value chain activity uses s...,
Which value chain activity includ...
11
cards
Key ITIL Practices
How does prioritization of incide...,
Which is a purpose of the problem...,
How does service level management...
21
cards
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ITIL v.4
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