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ITIL Foundation Exam Study Guide

This class was created by Brainscape user Matthew Gromer. Visit their profile to learn more about the creator.

By: Matthew Gromer
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Decks in this class (10)

Introduction to Service Management
What is a service,
What is an outcome,
What is an it service how is it d...
135  cards
ITIL Revision Questions
Is the following statement about ...,
True or false the following state...,
Which process focuses on normal s...
16  cards
ITIL Revision 2
What is a process choose either 1...,
How does service strategy provide...,
If a change is needed urgently be...
14  cards
ITIL Revision 3
Whichever the following could be ...,
Agreed levels of service must pro...,
Which of the following are object...
4  cards
ITIL Revision 3.2
Adopting and implementing which l...,
Governance doesn t include which ...,
Which itil process manages an ope...
13  cards
Service Strategy
What are the reasons that itil ha...,
What are the five stages of the s...,
What is the purpose of the servic...
50  cards
Service Design
What is the purpose of the servic...,
What is the scope of the service ...,
What are the five main benefits o...
32  cards
Service Transition
What is service transition,
What is the purpose of service tr...,
What is a release policy
41  cards
Service Operation
What exactly is service operation,
What are the key processes of ser...,
What are the functions of service...
29  cards
Continual Service Improvement
What is continual service improve...,
What is the deming cycle,
What is a vision
11  cards

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ITIL Foundation Exam Study Guide

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