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ITIL

This class was created by Brainscape user Jaimie Drost. Visit their profile to learn more about the creator.

By: Jaimie Drost
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Decks in this class (7)

Chapter 1
What is itil,
When was itil born,
How many versions of itil have th...
25  cards
Chapter 2
What are the five life cycle stages,
What is service design and list a...,
What is service transition and li...
11  cards
chapter 3
What is the purpose of service st...,
What are the three service catego...,
What are core services
22  cards
Service Design
What is the purpose of service de...,
What are the five major aspects o...,
What are the principles of servic...
38  cards
Continual Service Improvement
What is the deming cycle 4 elements,
What is the continual service imp...,
What are the seven steps of the c...
16  cards
Service Operations
What is request fulfillment,
What are features of access manag...,
What are the functions of service...
31  cards
Quiz Questions
Define briefly what a stakeholder...,
What is a best practice in the co...,
There are two types of needs a cu...
39  cards

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ITIL

  • Class purpose General learning

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