This class was created by Brainscape user Jacquelyn Pulsfus. Visit their profile to learn more about the creator.

Decks in this class (16)

Administration
Cash box procedures when should i...,
How to correct payments that were...,
How to lose a charge back
5  cards
Income/Profit
How to calculate income per car a...,
Ways to increase income per car,
0522 break even point and how to ...
7  cards
ARMS
Insured claimant,
Needed items to bill insurance co...,
Benefits of gp05 in house team re...
12  cards
Car Condition/Vehicle Maintenance
Trunk to trunk procedure and impo...,
License plate,
Branch level maintenance of the v...
8  cards
ESQI
Esqi definition and score,
Problem resolution steps,
Carp definition and how to do it
7  cards
Sales & Marketing (insurance/corp. business)
Benefits that enterprise offers t...,
One call service,
Home city competition and their o...
11  cards
Insurance
Conversion,
Collision,
Comprehensive
12  cards
Rules
Cost of protection,
Coverage limits dw,
Coverage limits pai
11  cards
Credit & Collections
Rq procedures,
Cred card fees,
What to write on personal checks
4  cards
Customer Handling
How to handle credit card,
When to re run declined card,
Lost keys to rental
5  cards
Miscellaneous
Department heads,
Rset mqi bonus structure,
Enterprise service motto
5  cards
Our Values/Business Ethics
8 founding values,
What is the business ethics commi...,
Taking gifts from customers accounts
5  cards
Remarketing
Why can t you drive a pfs wholesa...,
Pfs wi condition when returned to...,
Remarketing department s 2 main r...
5  cards
Car Sales
6 reasons car sales is a good pro...,
What customers make the best car ...,
Car sales division vs dealership
9  cards
Absolutes
Retention absolutes,
Retention triggers,
Fleet growth absolutes
8  cards
Reports
0  cards

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erac rset

  • Class purpose General learning

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