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Delphi

This class was created by Brainscape user Marco Schneidereit. Visit their profile to learn more about the creator.

By: Marco Schneidereit
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Decks in this class (15)

Authorizations And Roles
Wieviele rollen kriegt jeder mita...,
Job rolle,
Data role
11  cards
Definitionen
P83,
Pp3,
Load balancer
10  cards
Service Entitlement
Von welchen objekten hangt das se...,
Oracle allows for to be set up,
Service entitlement can differ be...
9  cards
Monitoring Service Entitlements
Der prozess monitor service reque...,
Mithilfe der apps _____ oder ____...,
Wir haben auch die option infolet...
3  cards
Defect Coordinator
Was sind die aufgaben und zustand...,
Welche kompetenzen hat der defect...
2  cards
Queues
Queues are _______,
Queues konnen frei angepasst werd...,
Den einzelnen queues konnen _____...
15  cards
Routing
Wie ist die standard route eines ...,
Presence availability and capacity,
Non real time work
11  cards
Notifications
Omnichannel notification,
Real time notifications,
Notification preferences manager
4  cards
E-Mail
Inbound e mail processing,
E mail to sr fields mapping,
Enable default processing
12  cards
E-Mail Templates
Use cases of outbound e mails,
What message types,
How is the e mail template formatted
7  cards
Computer Telephony Integration (CTI)
Was ist cti,
Was liefert oracle im bereich des...,
Was ist der multichannel adapter
15  cards
Action Plans
Was ist ein action plan,
Was ist action plan precedence,
Was kann der agent am action plan...
10  cards
Productivity Tools
Welche tools bietet oracle an,
Welche privilegien werden in verb...
2  cards
Survey Integration Framework
Wofur werden surveys genutzt,
Wann konnen surveys rausgeschickt...,
Was ist oracle integration
7  cards
Workflows
Was ist ein workflow
1  cards

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Delphi

  • Class purpose General learning

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