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CQIB - Chapter 5 - Meeting Customer Needs

This class was created by Brainscape user Donald Helds. Visit their profile to learn more about the creator.

By: Donald Helds
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Decks in this class (6)

Unit 1: Types of Customers
What support do business customer...,
What are two main types of bankin...,
What is a wholesale client
7  cards
Unit 2: Providing High Quality Servcie
How is nps measured,
What is the general nps question ...,
What are the 3 nps respondent cat...
3  cards
Unit 3: Serving Customers Experience Vulnerability
Broadly what is a vulnerable cust...,
What are some common characterist...,
What are four categories of vulne...
4  cards
Unit 4: The Concept of Advice
What is a broad definition of a f...,
What is factual information as de...,
Under the corporations act do you...
10  cards
Unit 5: General Advice Process
What two factors together mean yo...,
What are the 6 steps of the gener...,
What are the 6 steps of the gener...
10  cards
Unit 6: Customer Complaints
What are four reasons a bank docu...,
What 3 things must a documented i...,
To aid customers banks must provi...
10  cards

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CQIB - Chapter 5 - Meeting Customer Needs

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