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(9L0-3021-ENU) Apple Device Support Exam

This class was created by Brainscape user Mr. E M. Visit their profile to learn more about the creator.

By: Mr. E M
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Decks in this class (30)

Introduction to the Apple Ecosystem
• Identify what's new in macOS. • Identify what's new in iOS. • Identify what's new in iPadOS.
3  cards
iCloud
• Recognize iCloud capabilities. • Identify when Family Sharing impacts BYOD devices. • Troubleshoot iCloud features and recognize MDM settings that supersede iCloud features.
3  cards
Two-Factor Authentication for Apple ID
• Identify the features of two-factor authentication. • Turn on two-factor authentication.
2  cards
Account Troubleshooting
• Resolve Apple ID password issues. • Manage user accounts and data storage for iOS, iPadOS, and macOS. • Recognize the differences as to where iOS, iPadOS, and macOS store data.
7  cards
macOS, iOS, and iPadOS Installation Updates and Upgrades
0  cards
Device Startup
0  cards
App Support
0  cards
App Resources and Containers
• Identify where app resources and containers are stored on devices. • Identify where app data is stored in iOS and iPadOS, and what happens to that data when an app is deleted from a device. • Back up and restore device configuration and related data using Apple Configurator.
2  cards
Terminal and Scripting
0  cards
Permissions
0  cards
Apple Device Hardware
0  cards
Networking
0  cards
Sharing Services
0  cards
Mail and Messaging
0  cards
Printing
0  cards
Activity Monitor (macOS)
0  cards
iOS Sysdiagnose
0  cards
Console (macOS)
0  cards
Keychain and Passwords
0  cards
Firewall
0  cards
Data Protection
0  cards
Setup Assistant
0  cards
MDM Awareness
Describe the purpose of MDM and recognize how MDM can enhance the user experience. • Describe configuration profiles. • Locate configuration profiles on iPhone, iPad, and Mac.
5  cards
AppleCare and Resources
0  cards
Face ID and Touch ID
0  cards
FileVault
0  cards
Apps and Data Migration
0  cards
Personal Apple ID
Recognize the capabilities of a personal Apple ID. • Describe the features of Digital Legacy and Legacy Contacts
2  cards
Managed Apple ID
• Recognize the differences between a personal Apple ID and a Managed Apple ID. • Recognize user name conflicts in Apple Business Manager and Apple School Manager.
4  cards
Activation Lock
0  cards

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(9L0-3021-ENU) Apple Device Support Exam

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