This class was created by Brainscape user Edwin Jimenez. Visit their profile to learn more about the creator.
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Edwin Jimenez
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Decks in this class (7)
4. The Key Concepts Of Service Management
The amount of money spent on a sp...,
A person who defines the requirem...,
A person or a group of people tha...
51
cards
Guiding Principles
An umbrella term for a collection...,
The sum of functional and emotion...,
A technique whereby the outputs o...
8
cards
The Four Dimensions
One of the four dimensions of ser...,
One of the four dimensions of ser...,
One of the four dimensions of ser...
6
cards
8. Service Value System
Governance,
A set of organizational resources...,
An operating model for service pr...
4
cards
9. Service Value Chain
An operating model for service pr...,
The value chain activity that ens...,
The value chain activity that ens...
7
cards
10. Practice
The practice of ensuring risk are...,
The practice of aligning an organ...,
The practice of moving new or cha...
14
cards
11. Understanding the 7 ITIL Practices
The practice of ensuring risks ar...,
The practice of aligning an organ...,
The practice of minimizing the ne...
7
cards
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ITIL 4
- Class purpose General learning
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