Types of Communication

Question 1

It is a process of changing:
Information
Ideas
Thoughts
Feelings
Emotions

Question 2

1.
* Definition: Communication where messages are conveyed verbally.
* Methods:
* Spoken words (face-to-face).
* Written forms (using paper).
* Example: The acronym “KISS.”

Answer 2

Verbal Communication

Question 3

2.
* Characteristics:
* Involves face-to-face conversation, telephonic communication, video interactions, etc.
* Provides quick feedback.
* Allows observation of the speaker’s sincerity.
* Susceptible to mistakes and grammatical errors.

Answer 3

Oral Communication

Question 4

3.
* Characteristics:
* Involves the use of signs and symbols (emails, letters, reports, memos, etc.).
* Commonly used in business contexts.
* Lacks constant feedback.
* Requires more time to compose messages.
* Struggles may occur in writing activities.

Answer 4

Written Communication

Question 5

4.
* Definition: Involves sending and receiving messages without words.
* Elements:
* Gestures, Body Language: Includes posture, tone of voice, facial expressions, etc.
* Appearance: Clothing, hairstyle, neatness, and the setting.
* Sounds: Tone of voice and speech rate.

Answer 5

Non-verbal Communication

Question 6

• Levels of Communication:
  * Intrapersonal
  * Interpersonal

Question 7

• Barriers:
  1. Physical
  2. Perceptual (includes worry, fear, guilt)
  3. Emotional
  4. Cultural
  5. Language
  6. Gender
  7. Interpersonal

Question 8

• Importance of Communication”
• Key Points:
  
  1. Helps in smooth working environment
  2. Increased managerial efficiency
  3. Aids in decision making
  4. Maintains industrial peace
  5. Assists in recruitment process
  6. Enables employees to perform effectively
  7. Familiarizes subordinates with their evaluations
  8. Projects the company’s image
  9. Educates employees on personal safety
  10. Assists managers in performing their functions