DEN140 Review Packet (Final on 1/28)

Question 1

True or False:

Dental treatment rooms are also called operatories.

Answer 1

True

Question 2

True or False:

The tone is not the same as “tone of voice”. It is unable to clarify meaning and set the mood of the letter.

Answer 2

False

Question 3

True or False:

The “you technique” personalizes the letter/email for the reader using the word “you”. This technique conveys courtesy and concern for the patient and gains their attention.

Answer 3

True

Question 4

True or False:

Electronic records are digital records stored in a computer system. Digital forms cannot be a combination of forms that have been completed and signed by the patient and then scanned and uploaded into the electronic file.

Answer 4

False

Question 5

True or False:

Electronic health record systems must have passwords to prevent access to personal health info from being accessed by unauthorized persons.

Answer 5

True

Question 5

True or False:

Psychology is an obtained belief system that a person established through different life experiences.

Answer 5

False

Question 6

True or False:

Copy of the kinesthetic (movement) channel of communication is hearing or listening to the verbal message.

Answer 6

False

Question 7

True or False:

Encoding involves the use of specific signs, symbols, interpersonal communication, or language used in sending the message.

Answer 7

True

Question 8

Colored involved surfaces in red:

Answer 8

dental caries

Question 9

Red zig-zag line:

Answer 9

fracture

Question 10

Red circle at apex:

Answer 10

abscess

Question 11

Outline existing restoration in red:

Answer 11

recurrent caries

Question 12

Circle tooth in red:

Answer 12

to be extracted

Question 13

When using a manual sphygmomanometer for blood pressures, place the steps in the correct order for inflation:

a. inflates, palpate, obliterate, deflate.
b. palpate, inflate, obliterate, deflate.
c. obliterate, inflate, deflate, palpate.
d. palpate, deflate, obliterate, inflate.

Answer 13

b. palpate, inflate, obliterate, deflate.

Question 14

When the dental operator is counting respirations on their patient, which of the following is correct?

a. count respirations for 30 seconds
b. notes the rise and fall of the chest
c. patient should be unaware
d. all of the above

Answer 14

d. all of the above

Question 15

If you are taking temperature with a tympanic thermometer records temperature from what area:

a. in the ear
b. on the forehead
c. rectally
d. orally

Answer 15

a. in the ear

Question 16

After your patients treatment is completed and before your patient is dismissed, all of the following are removed from the unit and placed on the tray EXCEPT the:

a. high-volume evacuator tip - non disposable
b. dental hand piece
c. saliva ejector
d. air/water syringe tip - non disposable

Answer 16

c. saliva ejector

Question 17

When raising the chair to dismiss the patient, what must the assistant do:

a. raise the backrest to a 45-degree angle
b. remove patient napkin
c. raise the backrest to a 45-degree angle
d. all of the above

Answer 17

d. all of the above

Question 18

Which of the following are true regarding the appointment book?

a. Entries should be made in pencil (if hard copy appointment book).
b. The appointment book can only be managed by one person.
c. The appointment book is a legal document.
d. Both A and C

Answer 18

d. Both A and C

Question 19

Which of the following do not negatively affect patient -operator communication in the dental office?

a. staring out the window while the patient is speaking
b. making eye contact with the patient while they are speaking
c. cleaning up the operatory while the patient is speaking
d. answering a text message while the patient is speaking

Answer 19

b. making eye contact with the patient while they are speaking

Question 20

How should you position the patient’s arm to obtain blood pressure?

Answer 20

Patient’s arm rests at heart level

Question 21

What would be the normal range of body temperature, in Fahrenheit?

Answer 21

97-99

Question 22

Ultimately, the responsibility for infection control lies with the:

Answer 22

dentist

Question 23

What would be the purpose of placing loose and contaminated instruments in an ultrasonic cleaner?

Answer 23

It is to remove any large particles

Question 24

What device uses sound waves that vibrate and create invisible bubbles in a special solution to clean debris and blood from dental instruments?

Answer 24

ultrasonic cleaner

Question 25

In what position is the dental chair placed for patient seating?

Answer 25

upright

Question 25

How many inches should the light be directed above the patient?

Answer 25

36 inches

Question 26

Which position is recommended for most dental treatment?

Answer 26

supine

Question 27

When escorting the patient to the treatment room, the assistant should?

Answer 27

Ask patient to follow

Question 28

What should be run for 30 sec to clear the lines and bring in fresh water from the reservoir for the next patient?

Answer 28

air/water syringe and hand piece hoses

Question 29

One of the primary concerns of handwashing is to remove the microorganism because they constitute the group that includes hepatitis:

Answer 29

Transient

Question 30

How long should hands be lathered when hand-washing?

Answer 30

10-15 seconds

Question 31

There are many inventory record systems that can be used to track supplies. Supplies that are retained in the office for long periods of time are called:

Answer 31

non-expendable

Question 31

What is the definition for shelf life of a product:

Answer 31

Length of time a product meets specifications for use

Question 31

What is the correct CDT for diagnostic exams:

Answer 31

D0100-D0999

Question 31

What would be the service fee that the patient is responsible for paying before the insurance carrier will consider payment is the:

Answer 31

deductible

Question 31

When the assignment of benefits line is signed on an insurance form, what does this indicate?

Answer 31

The insurance benefit will be sent to DDS

Question 31

What are the codes, which are used for dental insurance purposes, published under the jurisdiction of the American Dental Association?

Answer 31

CDT

Question 31

What is the correct CDT for molar root canal therapy:

Answer 31

D3330

Question 31

When communicating with an a non-English speaking patient, what two things would be helpful to do. _______________________& _________________________.

Answer 31

speak slowly & bring a translator to the appointment

Question 32

Who or what begins the communication process?

Answer 32

sender

Question 32

The patient you are assisting with currently was born in 1993. What mode of communication regarding oral home care would be most effective with this patient? ___________________ & __________________________.

Answer 32

the computer & the internet

Question 33

1. When designing the schedule, block out times for higher production.
2. About 30% of your production should be completed in the morning.

a. Both statements are true.
b. The first statement is false; the second statement is true.
c. The first statement is true; the second statement is false.
d. Both statements are false.

Answer 33

c. The first statement is true; the second statement is false.

Question 34

Communication that is pre-recorded and not occurring at the same time:

Answer 34

Asynchronous

Question 35

Having ownership:

Answer 35

proprietary

Question 36

The ability to change in size:

Answer 36

scalability

Question 37

Scheduled payment for providing services to patients who either choose or are assigned to the practice:

Answer 37

capitation

Question 38

Amount due for services submitted to the insurer or patient:

Answer 38

claim