DEN140 Review Packet Flashcards
True or False:
Dental treatment rooms are also called operatories.
True
True or False:
The tone is not the same as “tone of voice”. It is unable to clarify meaning and set the mood of the letter.
False
True or False:
The “you technique” personalizes the letter/email for the reader using the word “you”. This technique conveys courtesy and concern for the patient and gains their attention.
True
True or False:
Electronic records are digital records stored in a computer system. Digital forms cannot be a combination of forms that have been completed and signed by the patient and then scanned and uploaded into the electronic file.
False
True or False:
Electronic health record systems must have passwords to prevent access to personal health info from being accessed by unauthorized persons.
True
True or False:
Psychology is an obtained belief system that a person established through different life experiences.
False
True or False:
Copy of the kinesthetic (movement) channel of communication is hearing or listening to the verbal message.
False
True or False:
Encoding involves the use of specific signs, symbols, interpersonal communication, or language used in sending the message.
True
Colored involved surfaces in red:
dental caries
Red zig-zag line:
fracture
Red circle at apex:
abscess
Outline existing restoration in red:
recurrent caries
Circle tooth in red:
to be extracted
When using a manual sphygmomanometer for blood pressures, place the steps in the correct order for inflation:
a. inflates, palpate, obliterate, deflate.
b. palpate, inflate, obliterate, deflate.
c. obliterate, inflate, deflate, palpate.
d. palpate, deflate, obliterate, inflate.
b. palpate, inflate, obliterate, deflate.
When the dental operator is counting respirations on their patient, which of the following is correct?
a. count respirations for 30 seconds
b. notes the rise and fall of the chest
c. patient should be unaware
d. all of the above
d. all of the above
If you are taking temperature with a tympanic thermometer records temperature from what area:
a. in the ear
b. on the forehead
c. rectally
d. orally
a. in the ear
After your patients treatment is completed and before your patient is dismissed, all of the following are removed from the unit and placed on the tray EXCEPT the:
a. high-volume evacuator tip - non disposable
b. dental hand piece
c. saliva ejector
d. air/water syringe tip - non disposable
c. saliva ejector
When raising the chair to dismiss the patient, what must the assistant do:
a. raise the backrest to a 45-degree angle
b. remove patient napkin
c. raise the backrest to a 45-degree angle
d. all of the above
d. all of the above
Which of the following are true regarding the appointment book?
a. Entries should be made in pencil (if hard copy appointment book).
b. The appointment book can only be managed by one person.
c. The appointment book is a legal document.
d. Both A and C
d. Both A and C
Which of the following do not negatively affect patient -operator communication in the dental office?
a. staring out the window while the patient is speaking
b. making eye contact with the patient while they are speaking
c. cleaning up the operatory while the patient is speaking
d. answering a text message while the patient is speaking
b. making eye contact with the patient while they are speaking
How should you position the patient’s arm to obtain blood pressure?
Patient’s arm rests at heart level
What would be the normal range of body temperature, in Fahrenheit?
97-99
Ultimately, the responsibility for infection control lies with the:
dentist
What would be the purpose of placing loose and contaminated instruments in an ultrasonic cleaner?
It is to remove any large particles
What device uses sound waves that vibrate and create invisible bubbles in a special solution to clean debris and blood from dental instruments?
ultrasonic cleaner
In what position is the dental chair placed for patient seating?
upright
How many inches should the light be directed above the patient?
36 inches
Which position is recommended for most dental treatment?
supine
When escorting the patient to the treatment room, the assistant should?
Ask patient to follow
What should be run for 30 sec to clear the lines and bring in fresh water from the reservoir for the next patient?
air/water syringe and hand piece hoses
One of the primary concerns of handwashing is to remove the microorganism because they constitute the group that includes hepatitis:
Transient
How long should hands be lathered when hand-washing?
10-15 seconds
There are many inventory record systems that can be used to track supplies. Supplies that are retained in the office for long periods of time are called:
non-expendable
What is the definition for shelf life of a product:
Length of time a product meets specifications for use
What is the correct CDT for diagnostic exams:
D0100-D0999
What would be the service fee that the patient is responsible for paying before the insurance carrier will consider payment is the:
deductible
When the assignment of benefits line is signed on an insurance form, what does this indicate?
The insurance benefit will be sent to DDS
What are the codes, which are used for dental insurance purposes, published under the jurisdiction of the American Dental Association?
CDT
What is the correct CDT for molar root canal therapy:
D3330
When communicating with an a non-English speaking patient, what two things would be helpful to do. _______________________& _________________________.
speak slowly & bring a translator to the appointment
Who or what begins the communication process?
sender
The patient you are assisting with currently was born in 1993. What mode of communication regarding oral home care would be most effective with this patient? ___________________ & __________________________.
the computer & the internet
- When designing the schedule, block out times for higher production.
- About 30% of your production should be completed in the morning.
a. Both statements are true.
b. The first statement is false; the second statement is true.
c. The first statement is true; the second statement is false.
d. Both statements are false.
c. The first statement is true; the second statement is false.
Communication that is pre-recorded and not occurring at the same time:
Asynchronous
Having ownership:
proprietary
The ability to change in size:
scalability
Scheduled payment for providing services to patients who either choose or are assigned to the practice:
capitation
Amount due for services submitted to the insurer or patient:
claim