Week 8 - L8 - Managing Communications Flashcards
“the exchange of ideas, emotions, messages, stories and information through different discursive means” is:
a. perception
b. meaning
c. interpretation
d. communication
d. communication
_______ laid the foundations for the study of communication.
a. rhetoric
b. Stacy
c. Ford
d. Aristotle
d. Aristotle
Regarding rhetoric, list the 3 critical factors described by Aristotle:
o The character of the speaker (ethos)
o The emotional state of the hearer (pathos)
o The argument itself (logos)
What does ethos represent:
a. The argument itself
b. The character of the speaker
c. The emotional state of the hearer
b. The character of the speaker
What does logos represent:
a. The emotional state of the hearer
b. The character of the speaker
c. The argument itself
c. The argument itself
What does pathos represent:
a. The emotional state of the hearer
b. The character of the speaker
c. The argument itself
a. The emotional state of the hearer
Public relations relates to:
a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers
a. communication with shareholders and stakeholders such as local communities or environmentalists
Marketing relates to:
a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers
c. communication with customers
Human relations relates to:
a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers
b. communication with internal audiences
Sources of miscommunication are called:
a. conflict
b. misinterpretation
c. noise
c. noise
“it is difficult to predict the syntactic options or alternatives a speaker uses to organise meanings over a representative range of speech” relates to:
a. ‘Elaborated codes’
b. ‘Restricted codes’
c. ‘scientific management’
a. ‘Elaborated codes’
Formal organisation characterised by ________ codes:
a. ‘Elaborated codes’
b. ‘Restricted codes’
c. ‘scientific management’
a. ‘Elaborated codes’
Communication is always _____:
a. hard
b. soft
c. fluid
d. sporadic
e. constricted
c. fluid
Typically, resistance generates _____ control:
a. looser
b. tighter
c. stricter
d. easier
b. tighter
List the 4 communication functions:
- Informative
- Systemic
- Literal
- Figurative
“Communication is the glue between organisational members. It establishes efficiencies for social interaction” relates to which communication function?
- Informative
- Systemic
- Literal
- Figurative
- Systemic
Figurative communication function is:
a. Communication does not just transport facts from sender to receiver but also connotes meaning and sense
b. Communication is the glue between organisational members. It establishes efficiencies for social interaction
c. It represents an organisation’s identity, its mission, and its purpose. Put simply, it legitimises an organisation
c. It represents an organisation’s identity, its mission, and its purpose. Put simply, it legitimises an organisation
“Communication does not just transport facts from sender to receiver but also connotes meaning and sense. In fact, communication is sense-making” relates to which communication function?
- Informative
- Systemic
- Literal
- Figurative
- Literal
“communication generates action”
- Informative
- Systemic
- Literal
- Figurative
- Informative
“it legitimises an organisation”
- Informative
- Literal
- Systemic
- Figurative
- Figurative
“It establishes efficiencies for social interaction”
- Informative
- Literal
- Systemic
- Figurative
- Systemic
