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MPO - Final > Week 8 - L8 - Managing Communications > Flashcards

Week 8 - L8 - Managing Communications Flashcards

1
Q

“the exchange of ideas, emotions, messages, stories and information through different discursive means” is:

a. perception
b. meaning
c. interpretation
d. communication

A

d. communication

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2
Q

_______ laid the foundations for the study of communication.

a. rhetoric
b. Stacy
c. Ford
d. Aristotle

A

d. Aristotle

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3
Q

Regarding rhetoric, list the 3 critical factors described by Aristotle:

A

o The character of the speaker (ethos)
o The emotional state of the hearer (pathos)
o The argument itself (logos)

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4
Q

What does ethos represent:

a. The argument itself
b. The character of the speaker
c. The emotional state of the hearer

A

b. The character of the speaker

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5
Q

What does logos represent:

a. The emotional state of the hearer
b. The character of the speaker
c. The argument itself

A

c. The argument itself

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6
Q

What does pathos represent:

a. The emotional state of the hearer
b. The character of the speaker
c. The argument itself

A

a. The emotional state of the hearer

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7
Q

Public relations relates to:

a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers

A

a. communication with shareholders and stakeholders such as local communities or environmentalists

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8
Q

Marketing relates to:

a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers

A

c. communication with customers

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9
Q

Human relations relates to:

a. communication with shareholders and stakeholders such as local communities or environmentalists
b. communication with internal audiences
c. communication with customers

A

b. communication with internal audiences

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10
Q

Sources of miscommunication are called:

a. conflict
b. misinterpretation
c. noise

A

c. noise

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11
Q

“it is difficult to predict the syntactic options or alternatives a speaker uses to organise meanings over a representative range of speech” relates to:

a. ‘Elaborated codes’
b. ‘Restricted codes’
c. ‘scientific management’

A

a. ‘Elaborated codes’

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12
Q

Formal organisation characterised by ________ codes:

a. ‘Elaborated codes’
b. ‘Restricted codes’
c. ‘scientific management’

A

a. ‘Elaborated codes’

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13
Q

Communication is always _____:

a. hard
b. soft
c. fluid
d. sporadic
e. constricted

A

c. fluid

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14
Q

Typically, resistance generates _____ control:

a. looser
b. tighter
c. stricter
d. easier

A

b. tighter

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15
Q

List the 4 communication functions:

A
  1. Informative
  2. Systemic
  3. Literal
  4. Figurative
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16
Q

“Communication is the glue between organisational members. It establishes efficiencies for social interaction” relates to which communication function?

  1. Informative
  2. Systemic
  3. Literal
  4. Figurative
A
  1. Systemic
17
Q

Figurative communication function is:

a. Communication does not just transport facts from sender to receiver but also connotes meaning and sense
b. Communication is the glue between organisational members. It establishes efficiencies for social interaction
c. It represents an organisation’s identity, its mission, and its purpose. Put simply, it legitimises an organisation

A

c. It represents an organisation’s identity, its mission, and its purpose. Put simply, it legitimises an organisation

18
Q

“Communication does not just transport facts from sender to receiver but also connotes meaning and sense. In fact, communication is sense-making” relates to which communication function?

  1. Informative
  2. Systemic
  3. Literal
  4. Figurative
A
  1. Literal
19
Q

“communication generates action”

  1. Informative
  2. Systemic
  3. Literal
  4. Figurative
A
  1. Informative
20
Q

“it legitimises an organisation”

  1. Informative
  2. Literal
  3. Systemic
  4. Figurative
A
  1. Figurative
21
Q

“It establishes efficiencies for social interaction”

  1. Informative
  2. Literal
  3. Systemic
  4. Figurative
A
  1. Systemic

MPO - Final (15 decks)

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