Week 6: Telecommunications

Question 1

The first step in analyzing your information management needs is

Answer 1

analyzing current system

Question 2

Which of the following is something you can ask the telephone company to do in order to determine your level of telephone line use

Answer 2

perform a “busy survey”

Question 3

If it will take a period of time to enter clients into your new database, the first group of clients to be entered should be:

Answer 3

Clients with outstanding balances

Question 4

t or f: Disputes over whether computer problems are hardware or software-related can be avoided by buying the computer hardware and software from different vendors

Answer 4

F: should buy from same vendor

Question 5

veterinary hospitals need computer software systems with complete integration between the databases created for

Answer 5

• Veterinary medical records
• Client records
• Inventory records
• Billing records

Question 6

components of analyzing current computer system

Answer 6

o How are procedures currently carried out?
o How would you want to change them with the use of a computer?
o What is causing problems with your current system (the system, or user errors?)
o Do your employees complain about current processes?
o Do your employees have recommendations for improvement?
o Is there duplication of effort?