Week 5: Mast & Latu; interpersonal accuracy article

Question 1

How do we measure interpersonal accuracy (empathic empathy)

Answer 1

via performance-based IPA assessments

Question 2

What are the effects of interpersonal accuracy or empathic empathy with customers and co-workers (2)

Answer 2

1. Customers; might sell more and higher satisfied customers
2. Co-workers; indirect effect; comms collaboration and coordination improves

Question 3

What are effects of interpersonal accurate leaders (2)

Answer 3

1. More satisfied followers
2. Better performance

Question 4

What can you tell about interpersonal accuracy and the relationship with hierarchy?

Answer 4

1. Causality, but direction is not clear
2. Powerless people are more accurate than powerful people or powerful people are more accurate than powerless people
3. meta analysis; higher social-economic status is higher accuracy

Question 5

Can people accurately judge others’ power?

Answer 5

1. Yes they can