Vol.2-Ch.3 "Therapeutic Communications"

Question 1

What is communication comprised of? (4)

Answer 1

• Sender
• Message
• Receiver
• Feedback

Question 2

What are the hallmarks of a good comunicator? (2)

Answer 2

Patients and flexibility

Question 3

What things may determine your ability to establish rapport? (3)

Answer 3

• The situation
• Your PT
• The conditions

Question 4

What is the first impressions largely based off of?

Answer 4

Appearance, clothing, grooming, etc.

Question 5

What are some ways to build Trust and Rapport? (7)

Answer 5

• Introduce yourself (name, title, agency)
• Use PTs name
• Address PT properly(only call them what they intro as)
• Modulate your voice
• Use a professional but compassionate tone
• Explain what you are doing, and why
• Keep a kind, calm expression