Unit 34: Here to help: customer service

Question 1

prompt

Prompt action was required as the fire spread.

Answer 1

quick, without delay

Question 2

accommodating

Answer 2

willing to understand and help

Question 3

get back to

Answer 3

call or write with an answer

Question 4

obliging

Answer 4

willing and happy to do things for sb

Question 5

through

You can only achieve success through hard work.

Answer 5

by means of; because of; on account of

Question 6

= second-rate, mediocre

shoddy

(n): shoddiness

Answer 6

poor quality (of services or goods)

Question 7

substandard

Answer 7

below the standard expected (often used about actions)

Question 8

= unhelpful

uncooperative

She was an aggressive and uncooperative child.

Answer 8

not supportive, unwilling to work together

Question 9

backlog

When she eventually returned to work, there was a tremendous backlog of paperwork to catch up on.

Answer 9

number which are waiting to be dealt with

Question 10

sense of urgency

Answer 10

feeling that your request is important or urgent

Question 11

helpline

Answer 11

telephone number where you can get help if you have problems

Question 12

put sb on hold

Answer 12

make sb wait

Question 13

under guarantee/ warranty

Answer 13

having a written promise by a company to repair or replace a faulty product

Question 14

set up an account

Answer 14

enter all the details necessary to open an account

Question 15

in-store

Answer 15

in a real shop