Unit 3- Job Vs Flow Production Flashcards
Define job production
single, unique products based on requirements of the customer.
Define flow (mass) production
occurs when large number of identical products are made
IQM/ Quality define
Measures of quality
A quality product is one that is fit for purpose and meets customers expectations
Measures:
- aesthetics -number of complaints/returns
-performance/ durability of product
-brand name/ reputation
Percentage of faulty items
Revenue of IQM/quality
Charge a premium price
Created positive brand image+ unique selling point (USP)
Reputation + word of mouth advertising
Costs of IQM/Quality
Costs
Reducers waste + increased efficiency
Lowers costs ( of dealing with complaints)
Measuring quality of good
Physical appearance
Reliability
Performance
Durability
Measuring quality of service
Speed of service/ customer service levels
Skill knowledge of provider
Responsiveness to customer needs
Quality control
What
Who
How
When
What - method of monitoring quality of products through a system of inspection
Who- inspectors
How- samples are taken for inspection at the end of production process tested for quality
When- end of production process
Total quality management
What
Who
How
When
What- method of improving quality by involving all staff in assessing product through production
Who- continually monitored at all steps by staff
How- each employee treats next employee in production line as a customer who must be satisfied with product
When- continually
Costs of monitoring quality (financial costs)
Inspection costs: paying staff to monitor and assess quality at the end of production process
Staff training: paying to up skill staff so they make fewer mistakes
Product recalls; occurs if a fault is spotted in product after it has been sold to customer
The provision of services; such as customer service helplines, line support offices, providing after sales services l
Pros of TQM
more chance of identifying problems as they happen
Costs reduced as there is less wastage (checked at every stage)
Define outsourcing + its issues
Getting another company to complete part of the production process
Issues:
Difficult to monitor quality may be in different part of world
Define franchising + its issues
Selling a license to sell your products to a third party
Issues:
Need to train franchisees
Need to monitor on regular basis
Define procurement
THE PROCESS OF BUYING GOODS AND SERVICES within a business eg raw materials, equipment
Define logistics
Means managing the movement of supplies to ensure their timely delivery to production process and final customers eg product from a to b
