Unit 1 - Industrial Relations Conflict Flashcards
Industrial relations
The quality of the relationship between employers and employees
Benefits of good industrial relations
- increased productivity
- less absenteeism
- lower staff turnover
- customer loyalty
Trade Union
An interest group that supports + represents employees in the workplace
Functions of trade union:
2 Peas in a POD
- Pay + working conditions
- job Protection
- Pressure gov - laws
- Organise industrial action
- representation + negotiation in Dispute
Shop steward
Worker + trade union member elected by co workers as their representative in the workplace
Roles of shop steward
- communicate with employer + trade union about members concerns
- recruit new members
- provide info for new members
Industrial action
Action taken by workers in an effort to solve an industrial dispute
Official Industrial Action
SWOTS
- Strike
- Work to rule
- Overtime ban
- Token Stoppage
- Sympathetic strike
Unofficial industrial action
Lightning / wildcat strike
No prior notice - illegal immigrants Ireland
Strikes must be .. to be legal
- Secret ballot with 51% in favour
- A weeks notice given
- Permission from trade union
2 methods of conflict resolution
- non legislative
- legislative
Non legislative
Negotiation
Conciliation
Arbitration
Negotiation
Process of bargaining between both parties. A compromise is reached that both parties find acceptable
Conciliation
3rd party listens to both sides.
Offers solutions but not legally binding.
Free of charge
Arbitration
3rd party listens + makes decision.
Both parties agree in advance to accept solution
