Unit 1: Behavioural Management Theories NOTES

Question 1

The classical management theories view managements from a narrow point of view: a ____ point of view

Answer 1

A production point of view

Question 2

Mary Follet has been viewed as a substantial contributor to the field of sociology.

Answer 2

Mary Follet: To the field of sociology

Question 2

These approaches aren’t always the best, as they can tend to forget about __________________________________________________________

Answer 2

Work-related satisfactions, a worker’s human need to enjoy their work/gain satisfaction from the labour they provide organizations

Question 3

Behavioural management theories incorporate the ___ aspect of work and the notion that workers attempt to reach their ___ ______.

Answer 3

social aspect of work, and the notion that workers attempt to reach their full potential

Question 4

She felt the main job of a manager was to: ____ ____ ___ ____ __ _______ _______ so that the goals of the organization could be met.

Answer 4

Make sure all workers in organization cooperated

Question 4

She viewed organizations as communities where managers and workers should _____, ____, to creae collaboration and unity in the workplace

Answer 4

Work together, side-by-side, to create collaboration and unity in the workplace

Question 5

The Hawthorne Studies

Answer 5

In the 1920s, the Western Electric Company, an American manufacturer, hired Elton Mayo and Fritz Roethlisberger to study and determine how pay-based incentives and worker conditions affected performance.

Study conclusion: Pay-based incentives (wages, salaries, bonus pay incentives), and the physical working conditions are somewhat important in increasing organizational productivity, but not as important as ensuring employees feel as though they’re a part of a group.
The social aspect of work and employee sense of belonging, seems to trump monetary-based incentives when it comes down to a productive workforce.

Question 6

Douglas McGregor

Answer 6

Created theory x and y

Question 6

Theory X: Workers are:

Answer 6

Unhappy
Lazy
Unmotivated
Workers require direct and strict supervision at all times
Clear workplace rules
Incentives motivate/increase productivity (wages, bonuses)
Focuses on more of an authoritative approach to leading

Question 7

Theory Y: Workers are:

Answer 7

Self-motivated
Get enjoyment out of work and the workplace
Responsible
Proactive
Building trust
Providing opportunities to develop and take on responsibility
Include employees in decision-making
Include all workers
Encourage collaboration/trust