The Funeral Rule Flashcards
Unless state or local law requires embalming, you may not tell consumers that embalming is required for practical purposes in the following situations:
- when the consumer wants a direct cremation
- when the consumer wants immediate burial
- when refrigeration is available and the consumer wants a closed casket funeral with no viewing or visitation
Where should the disclosure for alternative containers be on the GPL?
In immediate conjunction with the price range for direct cremation
Information to be included on the CPL (list 4 things)
- the name of your business
- the caption “casket price list”
- retail price of each casket and alternative container
Who gets a GPL?
Anyone who asks in person about funeral goods, services, or the prices of such goods or services
You must give the GPL to individuals to __________
Keep
If survivors inquire about goods or services, alter pre-planned arrangements, or are required to pay additional sums of money, you must give them all relevant __________and________
Disclosures and price lists
Can you require callers to give their name, address, or phone number before giving them requested info?
No, you can ask them to identify them self, but you still must answer their questions if they refuse to do so
Items of service or merchandise that are described as “cash advance”, “accommodation”, “cash disbursement” or any similar term, OR, you obtain from a third party and pay for on the consumers behalf.
Cash advance items
An itemized list of goods and services that a consumer has selected during the arrangements conference
The statement of funeral goods and services selected
When must you offer the CPL?
When you begin discussing caskets or alternative containers–but before showing these items
Purchasing a casket or container that is not in stock and not a part of your regular offerings to your customers
Special ordering
A commemorative service with the body present
Funeral ceremony
The rule expressly states that the _______ _______ _____ is the only non-declinable fee allowed for services, facilities, or unallocated overhead, unless state or local law requires otherwise
Basic services fee
If you don’t know the price of a particular cash advance item, you should enter a __________
Good faith estimate
You can list a separate charge for sheltering remains if..
- a significant % of your customers do not use the funeral home to hold the remains
- you receive a request to hold the remains for an unusually long period of time
