Tests from MindTap Flashcards
(Chp 2)
Which of the following actions would make the medical assistant appear to be unprofessional?
a. Letting your supervisor know about your need for time off
b. Asking the patient about their personal life
c. Chatting with your co-workers about recent changes in the field of health care
d. Arriving late for your shift
d. Arriving late for your shift
(Chp 2)
Which of the following describes behaviors that are inherent or natural?
a. Inactive b. Innate c. Informal d. Informational
b. Innate
(Chp 2)
Which of the following patients takes priority over other patients?
a. A patient in the office
b. A patient needing information on their bill
c. A patient on the telephone
d. A patient calling for medication refills
a. A patient in the office
(Chp 2)
Which of the following is an example of social diversity?
a. Race
b. Age
c. Ancestry
d. Religion
d. Religion
(Chp 2)
Which of the following is recommended as a way to embrace and learn more about diversity?
a. Find some commonalities between you and someone with a different background.
b. Read about diversity.
c. Make friends with an older person of a different race.
d. Follow your place of employment’s guidelines regarding bias.
a. Find some commonalities between you and someone with a different background.
(Chp 2)
Which of the following types of diversity is protected by law?
a. Use of tobacco b. Height c. Weight d. Sexual orientation
d. Sexual orientation
(Chp 2)
Which of the following is a potential consequence of biases and prejudices inhibiting therapeutic communication?
a. Young people may be susceptible to inaccurate care.
b. Diagnoses may be inaccurate
c. Inaccurately recorded patient history
d. Treatment may be started too soon or too late
c. Inaccurately recorded patient history
(Chp 2)
Which of the following is an example of a medical assistant applying critical thinking skills?
a. The medical assistant asks the provider what equipment will be needed for a patient’s exam.
b. The medical assistant looks at the schedule for the next day to make sure needed supplies are available.
c. The medical assistant explains a procedure to a patient.
d. The medical assistant calls the patient when the patient misses an appointment.
b. The medical assistant looks at the schedule for the next day to make sure needed supplies are available.
(Chp 2)
Which of the following is an option for a medical assistant to acquire continuing education credits?
a. Purchase medical articles
b. Attend professional conferences
c. Watch videos on health care topics
d. Subscribe to a medical journal
b. Attend professional conferences
(Chp 2)
It is considered professional for the medical assistant to wear which of the following type of jewelry?
a. No jewelry is considered professional.
b. Small nose ring
c. Loop earrings
d. Wedding ring
d. Wedding ring
(Chp 2)
Stepping up and rooming a patient for your coworker who is running behind is an example of what professional characteristic?
a. Quick learner
b. Confidence
c. Resourcefulness
d. Initiative
d. Initiative
(Chp 2)
Which word means to put yourself in another person’s shoes and to think about what is best for the patient?
a. Empathetic
b. Adaptable
c. Courteous
d. Sympathetic
a. Empathetic
(Chp 2)
One of the goals of time management is to:
a. multi-task.
b. be efficient.
c. project a positive attitude.
d. communicate effectively.
b. be efficient.
(Chp 2)
A medical assistant with a neat, clean appearance causes the patient to feel the medical assistant is more what?
competent
(Chp 2)
The Pareto Principle states that as little as what percent of your labors will result in 80 percent of your results?
a. 30
b. 10
c. 40
d. 20
D. 20
(Chp 2)
Which of the following is an example of bias and prejudice?
a. A nurse asks an overweight patient to describe their typical daily food consumption.
b. A receptionist speaks loudly to a patient that is hearing impaired.
c. A medical assistant asks a bilingual patient if the patient needs an interpreter.
d. A provider makes an assumption that a patient experiencing homelessness will not follow through with their treatment plans.
d. A provider makes an assumption that a patient experiencing homelessness will not follow through with their treatment plans.
(Chp 2)
Which of the following situations should take priority over the others?
a. Assisting the provider with performing procedures.
b. Calling patients back with test results.
c. Providing a patient with after-care instructions.
d. Calling in prescription orders.
a. Assisting the provider with performing procedures.
(Chp 2)
The skill of what can be a great stride toward eliminating procrastination.
critical thinking
(Chp 2)
Continuing education is necessary in order to stay current on healthcare issues. Part of this requires you to be a:
lifelong learner.
(Chp 2)
Participation in which of the following is important in continuing education for the medical assistant?
Professional organizations
(Chp 3)
In the United States, law is predominantly derived from:
a. legislative bodies.
b. the Supreme Court.
c. executive orders.
d. voter referendums.
a. legislative bodies.
(Chp 3)
The Americans with Disabilities Act Amendments Act (ADAAA) emphasizes that the definition of disability should be:
a. extensively analyzed.
b. applied to all persons seeking social security benefits.
c. interpreted to a higher, more difficult standard than that of the original ADA law.
d. construed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA.
d. construed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA.
(Chp 3)
Which of these is a felony?
a. Assault b. Vandalism c. Robbery d. Tax evasion
c. Robbery
(Chp 3)
Under tort law, a person who is harmed by the conduct of another may sue the person who caused the harm and receive:
a. punitive damages but not compensatory damages.
b. both compensatory damages and punitive damages.
c. compensatory damages but not punitive damages.
d. antitrust damages.
c. compensatory damages but not punitive damages.
(Chp 3)
The purpose of a Good Samaritan Act is to:
a. pay for health care for anyone who is injured in an accident.
b. protect the medical provider who gives emergency care from liability for any civil damages.
c. avoid having to render aid if it violates your religious beliefs.
d. require citizens to provide aid in the event of an emergency.
b. protect the medical provider who gives emergency care from liability for any civil damages.
(Chp 3)
The various codes of ethics and standards of practice set forth a general standard of behavior. They do not, and cannot be expected to, provide guidance for every specific question that can arise. Thus, the medical assistant must do which of the following?
a. use his or her best judgment regarding the application of ethical considerations to any given situation.
b. seek advice from the AAMA after the fact.
c. ask a co-worker and follow his or her advice.
d. seek legal advice before acting.
a. use his or her best judgment regarding the application of ethical considerations to any given situation.
(Chp 3)
Laws created by the United States Congress take precedence over state law due to:
a. the Health Insurance Portability and Accountability Act.
b. the supremacy clause.
c. statutory law.
d. the Patient Protection and Affordable Care Act.
b. the supremacy clause.
(Chp 3)
Which of the following is an example of personal ethics?
a. The AAMA’s Code of Ethics.
b. The values statement at a local hospital
c. The Uniform Anatomical Gift Act
d. Your individual stance on human cloning.
d. Your individual stance on human cloning.
(Chp 3)
Which of the following statements is true?
a. As a medical assistant, you must be licensed in order to work in any state.
b. As a medical assistant, you must be visually supervised by a physician or a nurse at all times.
c. As a medical assistant, your scope of practice is similar to a Certified Nurse Assistant.
d. As a medical assistant, you are legally bound to obtain continuing education to maintain a license
d. As a medical assistant, you are legally bound to obtain continuing education to maintain a license
(Chp 3)
The chief mechanism for development of an ethical culture within an organization rests with:
a. mission statement. b. founding principles. c. vision statement. d. leadership.
d. leadership
(Chp 3)
Which statement describes an emancipated minor?
a. A person who is not legally an adult (18 years of age) but has obtained written parental permission to give consent and sign contracts.
b. A person who is not legally an adult (18 years of age) who is married, in the military, or otherwise no longer dependent on his or her parents.
c. Enables the provider to ask questions of the young person in order to determine whether or not the minor has the maturity to provide his or her own consent for treatment.
d. A person who is not legally an adult (18 years of age) and is free to give consent and sign contracts.
b. A person who is not legally an adult (18 years of age) who is married, in the military, or otherwise no longer dependent on his or her parents.
(Chp 3)
Which of the following is considered personal health information protected from unauthorized disclosure under HIPAA?
a. Posts the patient makes on social media sites.
b. Information related to a patient’s past mental health.
c. Deidentified photographs of a patient published in a medical journal.
d. Information included in a study that cannot be used to identify the patient.
b. Information related to a patient’s past mental health.
(Chp 3)
Electronic medical records are:
a. entirely secure.
b. stored in computers onsite.
c. unable to be altered.
d. able to be accessed by clinicians when not in the office.
Not c
(Chp 3)
Which of these is an example of an offense that a physician is required to report to the authorities?
a. Dog bite b. Child abuse c. Theft d. Substance abuse
b. Child abuse
(Chp 3)
It is the goal of which government agency to ensure that employers provide safe work environments for employees?
a. OSHA b. FDA c. HHS d. DEA
a. OSHA
(Chp 3)
Which of the following is a method by which a provider can be relieved of the duty of care for a particular patient?
a. The doctor retires and assigns care of the patient to another physician in the practice.
b. The patient believes they have been overcharged for services.
c. The doctor objects to the patient’s religious beliefs.
d. The patient complains about the care they received.
a. The doctor retires and assigns care of the patient to another physician in the practice.
(Chp 3)
Leonard, a medical assistant who works for Dr. Parveet, makes a clerical error that ultimately causes harm to a patient, who must then seek emergency care at the hospital. Under the doctrine of respondent superior which of the following is true?
a. Only Dr. Parveet may be held liable for Leonard’s error.
b. Leonard will face criminal charges.
c. Dr. Parveet and Leonard may be held liable for Leonard’s error.
d. Neither Leonard nor Dr. Parveet may be held liable because they were acting in good faith while providing medical care.
c. Dr. Parveet and Leonard may be held liable for Leonard’s error.
(Chp 3)
An ordinance would be created by:
a. a city council.
b. a state legislature.
c. the U.S. Supreme Court.
d. the U.S. Congress.
a. a city council.
(Chp 3)
The law that holds the physician liable for the acts of the medical assistant is called:
a. respondeat superior. b. duty of care. c. standard of care. d. provider breach of duty.
a. respondeat superior.
(Chp 3)
Pride in knowing you are upholding the high standards of the organization is an example of
intrinsic reward
(Chp 43)
Which of the following are minute blood vessels that convey blood from the arterioles to the venules?
a. Capillaries
b. Bronchioles
c. Arteries
d. Veins
a. Capillaries
(Chp 43)
Which is an ideal sample for many screening tests that require a very small amount of blood?
a. Capillary blood
b. Arteriole blood
c. Venous blood
d. Bronchiole blood
a. Capillary blood
(Chp 43)
Which of the following should you do to calm the fears of a child before you draw their blood?
a. Explain what you will be doing.
b. Tell them it will not hurt.
c. Show them the needles you will be using.
d. Ask the parent to hold the child still.
. Explain what you will be doing.
(Chp 43)
When performing a capillary puncture, the puncture should be made slightly off-center from the fleshy part of the fingertip,
what part / direction
to the fingerprints.
perpendicular
(Chp 43)
When performing a capillary puncture on newborns and infants, what part of the heel pad is used?
a. central
b. back side
c. centered
d. lateral side
d. lateral side
(Chp 43)
When the infant reaches around the age of one year or starts to walk, blood should be obtained from his or her finger. In rare instances the what body part can been used to obtain a specimen.
Earlobe
(Chp 43)
Which of the following is a sign of an accidental arterial puncture during the venipuncture procedure?
a. No blood flows into the tube
b. The blood will be blue
c. The needle is pushed out of the arm
d. A rapidly forming hematoma
d. A rapidly forming hematoma
(Chp 43)
A person trained to perform venipuncture is known as a:
a. phlebotomist. b. veinologist. c. technologist. d. puncturologist.
a. phlebotomist.