Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CompTia A+ 220-802 study guide > test questions > Flashcards

test questions Flashcards

1
Q

Where would you configure a network connections’s duplex (full-duplex, half-duplex, or auto) and speed setting on a Microsoft Windows 7 computer?

  1. The Internet Protocol Version 6 properties box
  2. The Network Connection Details properties box
  3. The Advanced tab on the network adapter’s box
  4. The Driver tab on the network adapter’s properties box
A

Answer - The Advanced tab on the network adapter’s properties box

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

You have a computer running Windows 7. The system is running extremely slow. You suspect that your computer has been infected with a virus.

  1. Download up to date virus definitions.
  2. Create a restore point.
  3. Back up the hard drive.
  4. Run a virus scan and quarantine any infected items.
A

Answer - Download up to date definitions.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

It takes a long time for your Windows Vista computer to start up. You want to minimize the number of applications that are automatically loaded at startup. You need some applications to load, but you want to prevent others from loading.

What should you do?

  1. Run MSConfig and select the Boot tab.
  2. Run MSConfig and select Selective Startup from the General tab
  3. Run the Bootrec.exe command
  4. Run MSConfig and select the Startup tab.
  5. Delete the programs that should not load from C:\Documents and Settings\username\startmenu\Programs\Startup folder
A

Answer - Run MSConfig and select the Startup Tab

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

You are trying to boot your Windows Vista computer and receive a message indicating that BOOTMGR is missing. You boot from the intallation DVD to System Recovery Options.

  1. Windows Complete PC Restore
  2. Startup Repair
  3. Recovery Console
  4. System Restore
A

Answer - Startup Repair

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

When you turn on your laptop, you hear the hard drive spinning, but you see nothing on the display.

What should you do first?

  1. Disassemble the laptop and reseat the video card.
  2. Connect an external monitor and toggle the display to it.
  3. Replace the power adapter.
  4. Replace the LCD screen.
A

Answer - Connect an external monitor and toggle the display to it.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How can you modify the Windows XP Professional Automatic Update schedule on a computer with the most recent service pack applied? (Choose two)

  1. Launch the Control Panel and run Internet Options.
  2. Launch the Control Panel and run System. Choose the Automatic tab.
  3. Launch the Control Panel and run Security Center. Then Click Automatic Updates.
  4. Connect to the Internet, run Start / All Programs / Windows Update, and click Update.
  5. Launch the Control Panel and run System. Choose the Advanced tab.
A

Answer - Launch the Control Panel and run System. Choose the Automatic Update tab

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

A computer running Windows XP is configured to recieve an IP address automatically.

Which two utilities would you use out the IP address and subnet mask assigned to its network adapter? ( Choose two.)

  1. Winipcfg
  2. ping
  3. ipconfig
  4. Network Connection Status
  5. Network Connection Properties
A

Answer - Ipconfig & Network Connection Status

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Which tool provides real-time protection from spyware and the ability to scan and remove spyware on a Windows 7 computer?

  1. Actions Center
  2. Windows Defender
  3. Microsoft Baseline Security Analyzer
  4. Windows Firewall
A

Answer - Windows Defender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Your antivirus program identifies an infected file on computer running Windows but cannot remove it because it is in use.

You need to remove the infected file.

What should you do?

  1. Update the virus signature
  2. Get a different antivirus program.
  3. Boot into Safe Mode and run the virus scan again.
  4. Run the fixmbr command.
A

Answer - Boot into Safe Mode and run the virus scan again.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A laser printer is causing vertical white lines on printouts.

What should you do?

  1. Replace the transfer corona assembly.
  2. Replace the toner cartridge.
  3. Replace the fuser assembly
  4. Clean the corona wire.
A

Answer - Clean the corona wire

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

You have been experiencing problems with the computer running Windows Vista Ultimate recently. You want to restore the system files as they existed at an earlier time, without affecting document files that you created since then.

What should you use?

  1. Startup Repair
  2. System Restore
  3. Recovery Console
  4. Bootrec.exe
A

Answer - System Restore

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What steps should you take to allow your computer to be controlled remotely by any computer running Microsoft Windows XP through Windows 7?

A

Answer -

  1. Open System in Control Panel
  2. Click Remote settings
  3. Click the Remote tab
  4. Click Allow Remote Assistance connectons to the computer.
  5. Click Advanced
  6. Click Allow this computer to be controlled remotely
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

You work at a laptop repair company. A user brings his laptop in to be repaired. He uses built in Wi-Fi to access his network at work.
Lately he has noticed significant signal strength reduction. He says that he has not added any new software or hardware. He has tried to connect his laptop to other access points with the same result.

What are the two most likely causes of the problem?

  1. One of the antenna wires in the laptop has been disconnected.
  2. The wireless card has been set to a use a low power profile.
  3. The access point at work has been moved.
  4. Both antenna wires in the laptop have been disconnected.
  5. The PCMCIA slot is not working correctly.
A

Answer - One of the antenna wires in the laptop has been disconnected. & The wireless card has been set to a use a low power profile.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

You upgrade a computer from Windows XP Professional to Windows Vista. You attempt to launch an application and receive an error.

You need to troubleshoot and resolve problem.

What should you try first.

  1. Run the program as an adminisrator
  2. Consult the Windows Vista Compatibility Center
  3. Disable Aero Glass.
  4. Run the program in compatibility mode.
A

Anwser - Consult the Windows Vista Compatibility Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Which upgrade path allow you to upgrade to Microsoft Windows 7 without having to perform a clean install? (choose all that apply)

  1. Windows Vista Enterprise to Windows 7 Enterprise
  2. Windows XP Professional to Windows 7 Professional
  3. Windows Vista Business to Windows 7 Professional
  4. Windows XP 64-bit Professional to Windows 7 Ultimate
  5. Windows Vista Home Premium to Windows 7 Home Premium
  6. Windows XP Professional to Windows 7 Ultimate
  7. Windows Vista Ultimate to Windows 7 Ultimate
  8. Windows XP 64-bit Professional to Windows 7 Professional
A

Answers - 1,3,5,7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Your company has a fleet of Windows 7 (WP 7) devices. You have recieved a batch of Bluetooth scanners 1D to use with WP 7 devices for an internal document management application.

Which statemant is true?

  1. Windows Phone 7 does not support Bluetooth scanner profile.
  2. You should turn on Bluetooth on the phone and tap the name of the accessory that you want to pair with the phone.
  3. You should install the scanner companion application on the phone, and it will automattically connect to the scanner and configure the appropriate settings.
A

Answer - Windows Phone 7 does not support Bluetooth scanner profile.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

You install an application on a computer running windows XP. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically.

You are able to log on, but are not able to run several applications. The computer reports various errors when you attempt to launch these applications. You can launch most system utilities.

What should you try to correct this problem?

  1. Shut down the computer, restart. interrupt the startup, and choose to start using the last known good configuration.
  2. Run Start/ All Program/ Accessories / System Tools/ System Restore and revert to the restore point created by the application.
  3. Run Start/ Control Panel and launch Add or Remove Programs. Select and remove the application.
  4. Run Start/ All Programs/ Accessories/ System tools/ System Restore and revert to the most recent system checkpoint.
A

Answer - 2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

A Microsoft Windows Vista Ultimate computer cannot access network or internet resources. You see that the listing for the network adapter in Device Manager has an icon with an arrow that is pointing down.

You need to solve the user’s problem with the network adapter.

What should you do?

A

Select the device and choose Enable from the Action menu

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

When would it be necessary to convert a Fat32 disk partition on a computer running Windows XP to NTFS? ( Choose two)

A

You want to be able to set local file access permissions.

You want to enable EFS support.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Under normal circumstances when should you apply a new service pack to a customers computer

A

As soon as convenient, especially if the customer has experienced problems that can be fixed by the service pack.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Which TCP/IP utility allows a user to perform a manual DNS query of any DNS database?

A

Answer - nslookup

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

A computer running Windows XP configured with the default Start menu. The computer is connected to the Internet.

How can you determine if updates are available?

A

Run Start / Windows Update and scan for updates.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

You install an application that includes a Windows service. When you restart the Windows XP computer, you recieve the message that the application cannot load because a service it depends on is not running.

Which utility should you use to correct the problem?

A

Services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Users of a laser printer report that the printer is producing dim, ghosted images of previous pages on their printouts.

What is the most likely cause of the problem?

A

A broken cleaning blade

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

A user telecommutes three days a week using a Windows 7 laptop computer. The user’s Internet Service Provider at home require a static IP address, subnet mask, and DNS server setting. The company network assigns addresses using DHCP.

You need to corporate network when at the office.

What should you do?

A

Enable automatic configuration. Add the ISP-defined settings to the Alternate Configuration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Which Control Panel applet allows you to set up offline files in Microsoft Windows Vista?

A

Sync Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What can you implement to ensure that smart phone information can be removed if the phone is lost or stolen? ( choose two)

A

Remote wipe

Locator Applications

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

You need to install a component in a Compaq laptop. You see that the screws have three sets of grooves in a star-like pattern. You need to remove the screws.

What kind of tool will you need to use?

A

Torx Screwdriver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

A computer running Windows XP using static IP addressing cannot connect to the network. You run ipconfig from a comand line. THe output shows a subnet mask of 0.0.0.0.

What is most likley the problem?

A

Answer - Another user on the network is using the same ip address.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

which of the following is NOT a recommended step that you should take when repairing a laptop computer?

A

Disasseble an identical laptop at the same time to use as a guide.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

You are troubleshooting a computer that will not boot. The power supply fan works, but the computer will not start.

A

Verify that the power supply is connected to the motherboard.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

You are troubleshooting a network inkjet printer. The printer is connected directly to one computer by USB. Users on that computer can access the printer. The printer also has an Ethernet port and is connected to the network. Users on the network are unable to access the printer.

You need to make the printer available to users on the network.

What should you do?

A

Check the IP address assigned to the printer.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

What would be the next logical step in the repair process if a Windows XP computer fails to start in Safe Mode with Command Prompt Mode?

A

Recovery Console

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

You suspect that the power supply on a computer is not working properly.

Which two tools should you use? ( Choose two)

A

Multimeter

Power supply tester

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

You are using multimeter to troubleshoot a problem with a circuit.

What should you do before measuring resistance?

A

Disconnect the device from its power source.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

While troubleshooting a windows xp computer, you decide to try to uninstall some installed applications. After uninstalling two different programs from your computer, you realize that the problem still exists and you want the problems back.

A

System Restore

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

A user reports that after installing a new application, one of his other applications will not load. The users computer is running windows 7.

You tell the user to uninstall the new application, but the problem is not corrected.

What should you tell the user to try next?

A

Use System Restore

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

What is the minimum requirement for random access memory (RAM) for a computer that want to upgrade to Windows 7 32-bit?

A

1 GB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

What steps should you take to immediately create a restore point on drives that have system protection turned on in Microsoft Windows 7?

A

Open System from Control Panel, click the System Protection tab, and click Create

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

In addition to desktop computers and laptops in your oragnization, you have a number of Android tablets. You need to keep them functioning with the same uptime and availability as the rest of the computers.

What should you do?

A

Ensure that you have a number of spare devices

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

You run a ping command to ping a IP address of a computer on your network. The command runs successfully However, you are unable to successfully ping the same computer when using the computers name.

What is the problem?

A

The DNS configuration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

A user reports that she cannot connect to the FTP server a ftp.stayandsleep.com using her FTP client software on a computer running Windows. She can connect using Internet Explorer.

How can you resolve the problem?

A

Create a program exception for the FTP client software in Windows Firewall

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

A customer reports that he tried to adjust his motherboard, which is many years old, so that his processor would run faster. Now the computer will not start. When he attempts to start the computer, it emits several beeps and then stops. You are able to access the computers BIOS screen , but you can see no settings there that would cause this problem.

You need to get the computer running again.

What should you do first?

A

Search for documentation on the jumper and dip switch settings for that motherboard.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

You need to buy tools for a new technician. You want to select a screwdriver solution that will allow the technician to remove the types of screws he will encounter when repairing laptop computers. You want to keep the number of tools needed to a minimum.

A

Multi-driver with multiple tips

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

A laser printer is printing dim printouts.

What is the most likely cause of the problem?

A

The drum of imaging kit needs to be replaced.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

You need to test an Ethernet cable that you suspect is defective.

What should you do? (Choose two.)

A

Use a cable tester.

Use a multimeter to test resistance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
47
Q

Which symptom can indicate an overheated cpu on a laptop computer?

A

Spontaneous reboots

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
48
Q

You have installed Windows Vista on a removable sold state drive. The performance is poor.

What should you do?

A

Upgrade to Windows 7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
49
Q

What can you not adjust from the CMOS setup utility?

A

The video resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
50
Q

What should you do before installing the most recent service pack on a computer running a windows client?

A

Back up any important system files on the computer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
51
Q

Which utility would you use to view errors reported by windows operating system components?

A

Event Viewer System log

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
52
Q

What is the purpose of an inverter in a laptop computer?

A

the inverter controls power to the LCD panel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
53
Q

You have installed a new sound card in a windows computer and have just finished running the driver installations program. The driver installation program indicates that the driver was installed successfully.

What two steps should you take next? (Choose two.)

A

Check to see whether sounds are audible.

Check device manager to see if the device is functioning correctly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
54
Q

A laptop runs out of power and shuts down after a few minutes operating on battery only This happens even when the battery initially shows full charge.

What is most likely the problem?

A

The laptop has a Nickel Cadmium (NiCad) battery suffering from memory effect.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
55
Q

A user needs to travel frequently to various factory and warehouse sites. Which type of mobile broadband network should you set up in Microsoft Windows 7 for that user.

A

WWAN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
56
Q

What applet in control panel should you use to troubleshot your network connection on a windows 7 computer?

A

Network and Sharing Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
57
Q

You created a library on a computer running windows 7 and added files from your internal hard disk, a usb drive, and a network share. You accidentally delete the library

A

The files remain unchanged in the original locations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
58
Q

You need to install windows 7 on a netbook computer, which does not have a dvd drive.

You want to install windows 7 using a usb device.

What should you do first?

A

Run diskpart and clean the usb drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
59
Q

You are diagnosing a problem with a laser printer. When the laser printer prints, each page has white vertical lines running down it. (Choose two.)

A

Shake the toner cartridge

clean the corona wire

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
60
Q

A user reports that his computer does not respond to mouse clicks or key strokes. You ask him to press Ctrl+Alt+Delete and the computer responds.

A

The system is locked up due to an unresponsive application

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
61
Q

On a computer that is running windows 7, user account control (UAC) is configured with the never notify setting turned on. you launch a program that requires administrative permissions to make changes to your computer. You are currently logged in as a standard user.

A

The changes are automatically denied.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
62
Q

A user installs an application on a computer running windows. After installing the application, the computer begins receiving a series of pop-up ads.

A

This application installed adware on the computer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
63
Q

What should you recommend that a customer perform on a regular basis as part of customers planned maintenance procedures on a missions critical computer?

A

Have the customer run daily backups

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
64
Q

For what purpose would you use the nslookup command?

A

To confirm that DNS name resolution is working correctly.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
65
Q

On which tab of the Internet Properties dialog box do you find the option to delete the browsing and download history of Microsoft Internet Explorer?

A

General Tab

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
66
Q

You have recently set up Microsoft Windows Vista Business on five computers in a remote office and you want to be able to use remote desktop from the main office to manage these computers. You do not want users in other remote offices to be able to run Remote Desktop sessions on these computers.

You need to allow Remote Desktop access to these remote computer only from the main office subnet.

What should you do?

A

Configure a custom inbound rule allowing a Remote Desktop connection using Windows Firewall with Advanced Security on each compuer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
67
Q

Which command allows you to scan for and fix disappearing or corrupted system files in Microsoft Windows 7?

A

SFC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
68
Q

You are troubleshooting paper jams on an inkjet printer?

What are the two most likely causes? ( Choose two )

A

Worn Pickup roller

using the wrong type of paper

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
69
Q

You have a user that reports unusual browser behavior. Each time the user launches his browser, he is redirected to an unintended URL instead of his home page.

A

The user’s browser has been hijacked

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
70
Q

You are upgrading the PATA hard disk drive in a computer. You connect the drive to the blue pata header on the motherboard with a standard 40-wire ATA cable. The performance of the drive is not what you expected

What should you do?

A

Replace the cable with an 80-wire cable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
71
Q

You replaced a mini-PCI wireless adapter in a laptop and installed the driver software from the manufacturer’s Web site. The adapter appears in Device Manager with no warning icon, but the Windows Wireless Network Connection utility reports that there are no wireless networks in range. Several other computers nearby have strong connections to a wireless network

What is the most likely cause of the problem?

A

You did not properly connect the antenna wires

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
72
Q

Which utility is used to verify that another computer is online and connected to the network?

A

Ping

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
73
Q

You are setting up a network, and you need to decide whether or not to use a workgroup or a domain. You want to review the characteristics of workgroups and domains before you decide.

Place the descriptions under the enviroment that they describe. A description may be used once more than once or not at all.

A

Domain

Accounts and resources share a directory database and security polcies

There is one password for all resourses

It monitors and provides security

Users can find and use printers and shared folders

Workgroup

Users can find and use printers and shared folders
Users need mulitple passwords for each shared resourse
a user needs an account on the computer to be able to log on.
There are typically no more than 20 computers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
74
Q

A laser Printer prints a continuous black vertical line down the center of each page.

What is the most likely problem?

A

The drum is scratched.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
75
Q

Which fraudulent practice tries to obtain the personal details of a user via e-mail, such as passwords or bank account numbers?

A

Phishing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
76
Q

A computer is unable to communicate with any other computers on the network . The indicator lights on the NIC are not lit.

What can you check to see if the NIC is failing?

A

Check the NIC’s status in Device Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
77
Q

You are running Windows Vista Ultimate. You attempt to reboot your computer, but the operating system will not load. Your suspect a corrupt system file.

A

Startup Repair

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
78
Q

You have a computer running Windows Vista that takes a long time to boot because many services are loaded. You want all the services to load, but you want to minimize the time it takes to boot.

What should you do?

A

Set the startup type of non-critical services to automatic (Delay Start)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
79
Q

You are troubleshooting a computer that will not boot. The power supply fan works, but the computer will not start.

What should you try?

A

Verify that the power supply is connected to the motherboard

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
80
Q

Which versions of Microsoft Windows XP allow you to encrypt and decrypt data using Encrypting File System (EFS) and connect to remote computers or allow other users to connect to your computer using Remote Desktop?

A

Windows XP proffessional, windows XP 64-bit professinal, windows xp media center.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
81
Q

You suspect that the power supply on a computer is not working properly.

Which two tools should you use?

A

Multimeter

Power supply tester

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
82
Q

While troubleshooting a windows xp computer, you decide to try to uninstall some recently installed applications. After uninstalling two different programs from your computer you realize hat the problem still exists and you want the programs back.

Which utility can you use to recover the uninstalled programs for which you cannot find the original installation disks?

A

System Restore

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
83
Q

You attempt to boot your Windows XP computer and recieve an error message indicating that the NTLDR is missing

What might this error indicate?

A

You are attempting to boot from a non-bootable drive.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
84
Q

Your Windows XP computer is running extremely slow. You want to view the processes that are currently running to determine which processes are consuming excessive CPU and memory resources.

A

Task Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
85
Q

A user reports that when she powers on her computer the computer continuously attempts to reboot itself.

What is most likely the problem?

A

The computer has been infected with a boot sector virus.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
86
Q

You perform a clean installation of Microsoft Windows 7 on a windows vista machine. After performing the installation, the computer does not recognize the Raid array that you recently installed and which was visible yesterday in Windows vista..

What is the first step in resolving this issue?

A

Use the Disk Management tool in Computer Management to create a new simple volume and format the array.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
87
Q

You are running windows xp on a computer connected to your network. You have started the indexing service to improve seach functionality. There are many large shared folders on other computers, and your computer is now running extremely slowly.

What should you do?

A

Use Computer Management to customize the Indexing Service.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
88
Q

What can you Not adjust from the CMOS setup utility?

A

The Video resolution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
89
Q

A laser printer is experiencing paper jams.

A

Clean the rubber guide rollers using alcohol on a fibrous cleaning towel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
90
Q

You are preparing to install an application on a user’s computer, which is running windows XP Professional.

How can you ensure that you can that system to its current state if the application does not work correctly after it is installed?

A

Create a restore point

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
91
Q

An x86 computer is running windows 7. You upgrade the computer from 4 GB Ram to 6 GB Ram. Window does not detect the new RAM.

What is the problems?

A

Only 64-bit processors can use more than 4 GB RAM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
92
Q

Type 1 hypervisors, also known as bare metal hypervisors, do not need a full underlying host operating system to work.

Which hypervisor is a type 1 hypervisor?

A

VMware ESXI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
93
Q

You have a windows xp computer using dynamic ip addressing that is unable to connect to the network. You run ipconfig, and it produces the following output:

Ethernet adapter Local Area Connection:

A

The DHCP server was not found.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
94
Q

A computer is running windows xp professional. You want to test windows vista on the computer. You create a master boot record on a usb flash drive and install windows vista on the flash drive.

You connect the Flash drive and reboot the computer. Windows XP starts up.

You need to boot the computer to Windows Vitsa.

What should you do?

A

Change the boot sequence in the computers BIOS configuration

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
95
Q

Which command should you use from the Windows command prompt to determine the MAC address of the network adapter?

A

ipconfig /all

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
96
Q

Your company uses a heterogeneous fleet of mobile devices and also has a Bring your own device (BYOD) policy. Among the devices in your care are iPhones, iPads, Android phones and tablets, Windows Phones and Windows Embadded Handheld (WEH) devices for the company SFA (Sales force automation) application.

What steps do you need to take to ensure that screens remain calibrated and recalibration is not a problem?

A

On iPhones, iPads, Android phones and tablets, and Windows Phones, reset to factory settings to solve any issues. For WEH devices, use the Align Screen application.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
97
Q

A user cannot access the network. You attempt to ping the loopback address and receive no response.

What are two possible reasons? ( Choose two )

A

The network adapter is not functioning.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
98
Q

What steps can you take to fix a Microsoft Windows Update failure? ( Choose all that apply. )

A

Go to the Fix it Solution Center and Click Fix the problem with Microsoft Windows Update that is not working.

Use the Windows Update Automated Troubleshooter.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
99
Q

You want to repair disk errors and recover data from bad sectors on a user’s laptop.

Which two chkdsk switches allow you to repair and extract data from the bad sectors?

A

/r

/f

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
100
Q

How can you modify the Windows XP Professional Automatic schedule on a computer with the most recent service pack applied? ( Choose two )

A

Launch the Control Panel and run System. Choose the automatic updates tab.

Launch the control panel and run security center. then click automatic updates.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
101
Q

Which symptom might indicate a hard disk drive head crash?

A

You hear clicking or grinding when you save a file

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
102
Q

You have a bluetooth compatible computer running windows 7. You purchase a new bluetooth interface printer. You want to add the printer to your computer.

What should you use?

A

Control Panel Hardware and sound

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
103
Q

You are concerned that your computer may be infected with spyware

Which symptom would more likely indicate this?

A

Undesired pop-ups frequently appear

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
104
Q

A virus on a computer running Microsoft Windows Vista has altered the master boot record (MBR) and the computer will no longer boot. Before you can remove the virus, you must fix the MBR so the computer will boot.

What utilities should you use to repair the MBR? ( Choose two. )

A

Bootrec.exe

Startup Repair

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
105
Q

You are troubleshooting paper jams on an inkjet printer.

What are the two most likely causes? ( Choose two.)

A

Using the wrong type of paper

Worn pickup roller

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
106
Q

When you type shutdown /g in the command prompt on a computer running windows xp what occurs?

A

The computer shuts down and restarts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
107
Q

You moved a hard disk drive containing important data that is configured as a dynamic disk from a windows xp computer to a new computer running windows 7. The drive is detected by the system BIOS, but it is appearing in my Computer.

What should you do?

A

In Disk Management, import the foreign disk.

108
Q

You are developing standards for the organization with regard to protecting user’s computers from malware.

Which standard would you implement?

A

All users must regularly update their virus signatures

109
Q

Your laptop computer will not power on when connected to an AC power source,.

What should you check first?

A

AC power adapter

110
Q

You are working on a computer that is running 32-bit windows 7. The username of the user is DebW.

In what folder is the Fonts folder stored?

A

Windows

111
Q

Mark has sent several documents to the printer, but on document has printed. When he clicks on his printer icon, he sees all of the documents still listed in the printer queue.

What should be his first step in troubleshooting this problem?

A

Check to see if the printer has been paused

112
Q

A laptop runs out of power and shuts down after a few minutes operating on battery only. This happens even when the battery initially shows a full charge.

What is most likely the problem?

A

The laptop has a Nickel Cadmium (NiCad) battery suffering from memory effect.

113
Q

You are troubleshooting a computer running windows xp. You want to start the computer without launching specific startup applications. Aside from that change, you want the computer to boot normally.

What should you do?

A

Use Msconfig to disable the startup applications

114
Q

Which problem will prevent windows from starting up in safe mode?

A

A corrupt master boot record

115
Q

You create a monthly automated system recovery ( ASR ) backup of a computer running windows xp. The computer fails and you caonnot recover using Last Known Good Configuration or Safe Mode.

You need to reinstall Windows XP by using the ASR recovery disk.

What should you do?

A

Restart the computer using the Windows XP installation media. Press the F2 key.

116
Q

You are running Windows XP. The print spooler has stalled and you are unable to print.

What should you do?

A

Restart the Print Spooler service.

117
Q

What is the maximum number of extended partitions that can be created on a hard disk in a computer running windows xp professional?

A

One

118
Q

Your antivirus program identifies an infected file on a computer running windows but cannot remove it because it is in use.

You need to remove the infected file.

What should you do?

A

Boot into Safe Mode and run the virus scan again.

119
Q

Where would you add a fax or printer using the Control Panel in Microsoft Windows Vista?

A

Devices and Printers

120
Q

A user is unable to add a new printer to a PC that is running Microsoft Windows XP. Windows tells him that he does not have permission to perform this task.

You realize that the user may not be able to add the printer because he does not have local administer rights on the PC. After further analysis you find that the user is a local administrator on the PC.

Which Administration tool in Control Panel will allow you to determine if the person has the correct security options for adding a printer?

A

Local Security Policy

121
Q

What steps do you need to perform to create a multiboot enviroment with Microsoft Windows Vista Ultimate and Microsoft Windows 7 Ultimate?

A

Create an additional partition if one does not exist.
Start windows vista
insert the windows 7 disc
run setup
click custom on which type of installation do you want
select the partition where you want to install windows 7

122
Q

You need to uninstall an application on a Microsoft Windows 7 computer. Which control panel applet should you use?

A

Programs and features

123
Q

After upgrading the motherboard, Cpu, and RAM in a PC with a 2.4 GHz Pentium 4 CPU, a compatible motherboard, and 256 mb of DDR-SDRAM, you start the PC for the first time to load drivers.

After approximately one minute, the system locks up and begins to sound an audible alarm.

What might cause this problem?

A

The CPU cooling fan is not working

124
Q

A user has a computer running windows 7. An ink-jet printer is connected to the computer through it usb interface. By company policy, users shut down and turn off their computers each evening before leaving work.

This morning, the user starts up the computer and attempts to print Microsoft word document….

A

Check that the printer is plugged in, turned on, and online

125
Q

You support a customer’s network. The network contains a managed switch with servers connected to ports 1,2,3 and 4. An attacker gains access to the server on port 2 and installs softwre to monitor and record communications on the network.

A

The attacker can access traffic to and from the server on port 2 only.

126
Q

You are running windows vista ultimate. When you attempt to reboot your machine, windows will not load.

A

Use startup repair in system recovery options.

127
Q

A customer has just set up a new computer that runs windows 7. His old computer ran windows xp. He wants to now about defragmenting his computer’s hard disks.

A

Windows 7 schedules disk defragmenting by default, so no action is usually required.

128
Q

A computer running Microsoft Windows XP Professional has been validated as genuine through the windows genuine advantage (WGA) program. You want to ensure that security updates are applied automatically without your intervention.

A

The computer must have as-needed access to the internet.

129
Q

A user’s Windows XP computer cannot boot because an operating system file is corrupt.

A

Boot to Recovery Console and run chkdsk

130
Q

When would you need to perform a clean installation of Windows 7?

A

When you upgrade from windows xp professional to windows 7 professional.

When you upgrade from windows 7 home premium to windows 8 and need to delete all data and the existing operating system from the existing disk.

131
Q

What does an exclamation mark next to a device in Device Manager in Windows XP mean?

A

The device is in a problem state.

132
Q

Your company underwent changes in its Information Technology (IT) policies:

  • It implemented a bring your own device (BYOD) policy.
  • It moved some infrastructure to the cloud and implemented Office 365.
A

Calender

Email

133
Q

You have a computer running Windows Vista. As a part of your maintenance plan, you want to schedule a Disk Cleanup to run on a weekly basis.

A

Administrative Tools

134
Q

A user reports that her windows 7 computer reports an invalid disk error when she tries to start it.

A

Boot to the Recovery Enviroment (RE) and run Bootrec.exe

135
Q

After upgrading a PC by installing a 256 MB SDRAM DIMM, you turn on the computer and hear a series of beeps and nothing is shown on the monitor.

A

The newly added memory modules are not installed properly and the system has failed POST.

136
Q

Which msconfig tab in Microsoft Windows 7 has an option that allows you to determine whether or not there are issues with system.ini and wini.ini files, system services, and startup items?

A

General Tab

137
Q

You need to test the Ethernet port on a network adapter to see if he adapter is functioning correctly.

A

Loopback plug

138
Q

Which option on the view tab allows you to display system files and folders that are not displayed by default in a microsoft windows 7 folder.

A

Show hidden files, folders, and drives

139
Q

You are experiencing dropped packets over your network. You suspect a faulty router and want to determine exactly where the packets are being dropped.

A

Tracert

140
Q

What steps should you take to be alerted when there are available microsoft windows 7 updates, but be able to choose whether or not to download and install them?

A

Open Windows Update from control panel, click change settings, and click check for updates but let me to choose whether to download and install them from the important updates box.

141
Q

How should you install the most recent hotfixes to a customers running microsoft windows 7 that does not have the latest service pack applied?

A

Install the most recent service pack from cd or download and then download and install the more recent hotfixes from microsoft

142
Q

You need to upgrade a computer running Microsoft Windows Vista to Windows 7. The target computer exceeds the minimum hardware requirements for windows 7. You need to keep ……

A

Run a default installation

143
Q

You are running Windows XP. There is a print job on a locally attached printer that remains in the queue.
You cannot delete it from the print queue.

A

Stop the print spooler clear the job from it and restart the print spooler

144
Q

Which control panel allows you to set up files in Microsoft windows Vista

A

Sync Center

145
Q

What steps do you take to troubleshoot your internet connections in Microsoft Windows 7?

A

Open Control Panel. open Troubleshooting, Network and internet, and click internet connections.

146
Q

A user makes some configuration changes and then installs an application. The application requires the user to reboot the computer. When the computer reboots, it is unable to start windows xp.

A

Press the f8 key on startup, select safe mode from the boot menu, and perform a system Restore.

147
Q

Volume D is a volume on a basic disk formatted as FAT32, located on a Windows 7 computer. Volume D is nearly out of disk space and the drive where it is located has no unallocated space.

A

Convert volume D to NTFS

Mount the new disk to the Project Files folder.

148
Q

What steps should you take on a computer running Microsoft Windows 7 to create a new local user account named Rob that has administrator privileges?

A

Open Control Panel and Open User accounts
Click Manage another account
Click Create a new account
Type Rob in the New account name box
Click Administrator and click Create Account

149
Q

You are working at your companys help desk. An employee calls and explain that a proprietary application is no longer working on his computer.

A

Has this happened before? What was the outcome?

Have you made any recent changes to the computer?

150
Q

Mark has sent several documents to the printer, but no document has printed. When he clicks on his printer icon, he sees all of the documents still listed in the printer queue.

A

Check to see if the printer has been paused

151
Q

You have been hired by a company to recommend upgrades that are more power efficient.

Which rating will you use to determine a CPU’s power consumption efficiency?

A

ACP

152
Q

You are setting up home based network for your business. You need to secure the data stored on the network.

Why would you use BitLocker instead of Encrypting File System (EFS)?

A

Bitlocker operates at a lower level and provides better security.

153
Q

You run a Microsoft Windows update and receive an OS not found error message when you try to reboot a computer. What is the first step in the troubleshooting process?

A

Use a Windows disc or a windows recovery disc to run repair your computer.

154
Q

You are running Windows XP. You have been able to connect to the network but now you cannot connect. Network connections in control panel indicates that the network adapter is unplugged.

A

The network adapter is bad

155
Q

In which case would you run the battery calibrator on a laptop computer?

A

A high battery charge percentage is shown, but the laptop shuts down when shuts down when running on the battery.

156
Q

You suspect that a users computer has been infected by malware you have not seen before.

A

Quarantine the users computer

157
Q

What tool should you use to verify that the hard disk on a windows 7 computer does not have any bad sectors?

A

Chkdsk

158
Q

Which command allows you to scan for and fix disappearing or corrupted system files in microsoft windows 7

A

sfc

159
Q

What steps should you take in a windows 7 folder to hide the file extensions of common files, such as word documents (.docx), HTML files (.html), and adobe acrobat files (*.pdf)?

A

Click Organize, click Folder and search options, click the view tab, and enable the hide extensions for know file types option.

160
Q

You have a windows xp computer using dynamic IP addressing that is unable to connect to the network You run ipconfig and it produces the following output:

A

The DHCP sever was not found.

161
Q

Your antivirus program identifies an infected an infected file on a computer running windows but cannot remove it because it is in use.

A

Boot into Safe mode and run the virus scan again

162
Q

You are using a multimeter to troubleshoot a problem with a circuit.

A

Disconnect the device from its power source.

163
Q

You have a computer running windows xp. You frequently experience disk fragmentation that slows down disk access times. You want to schedule a disk defragmentations to run once each week.

A

Create a task to run the Defrag.exe command line utility.

164
Q

A windows 7 computer is configured to receive its IP address automatically. You check the computer’s IP address and it is 169.254.10.1

A

The DHCP server is failing

165
Q

What steps should you use on a windows 7 computer to connect to an existing wireless network named measure up?

A

Open Newtork and Sharing center in control panel
Click connect to a network
click measure up
click connect

166
Q

Which video display issue can sometimes be resolved by physically pressing down on the display

A

Dead Pixel

167
Q

You need to test an Ethernet cable that you suspect is defective.

Choose two

A

Use a multimeter to test resistance

Use a cable tester

168
Q

What three encryption algorithms are supported by the windows phone OS?

A

RSA
AES
SHA256

169
Q

You need to identify the devices that have been disabled on your windows xp system.

A

Open Device Manager and identify devices that have a red x icon.

170
Q

You are troubleshooting network connectivity issues.

A

To verify that a computer is connected to the netowk

171
Q

You are unable to access the network from your windows xp computer. In device manager the network adapter is shown with an icon containing an exclamation point inside a yellow circle.

A

The driver for the network adapter is invalid.

172
Q

Which utility would you use to view errors reported by windows operating system components?

A

Event viewer system log

173
Q

What stores multiple users configuration data and application and hardware device information in Microsoft Windows XP?

A

Registry

174
Q

You have intermittent connectivity to www.measureup.com and want to check connectivity to the server over several hours.

A

Ping -t

175
Q

You have a windows xp computer. You want to protect your computer from a trojan horse.

A

Regularly perform a virus scan

176
Q

You are replacing the motherboard, processor, memory, and video adapter in a computer.

When you assemble the computer and power it on, the computer briefly seems to start, but then it beeps several time and stops.

A

Check the web sit of the motherboard manufacturer for the beep codes.

177
Q

How should you install the most recent hotfixes to a customer’s computer running microsoft windows 7 that does not have the latest service pack applied?

A

Install the most recent service pack, from CD or download, and then download and install the more recent hotfixes from microsoft.

178
Q

When you attempt to boot your windows vista computer you receive the following error message:

The windows boot configuration data file is missisng required information.

A

bootrec /rebuildbcd

179
Q

You manage a remote desktop services enviroment that utilizes a virtual deskop infrasructure. All servers run windows server 2008 r2, and all client computers run windows 7 enterprise edition.

You have configured roaming profiles for users. After configuring roaming profiles, several users experienced excessivlely long logon times when connecting to their virtual desktop.

A

enable folder redirection for all users who have a roaming profile.

180
Q

You need to install windows 7 on a netbook computer which does not have a dvd drive.

you want to install windows 7 using a usb device.

A

Run Diskpart and clean the USB device.

181
Q

When should you apply security patches?

A

As soon as possible after they are released

182
Q

What steps should you take to immediately creat a restore point on drives that have system protection turned on in Mircrosoft Windows 7

A

Open system from control panel, click the system protection tab, and click create.

183
Q

A user’s laptop has a built in wireless antenna. The user cannot to the wireless access point. When the user attempts to view wireless networks, none are listed. Other computers can connect to the wireless access point.

A

Very that the wireless antenna is turned on.

184
Q

You need to formt the D drive of a computer you are working on with windows 7 disk management from the computer management utility.

A 
Choose drive D and choose format from disk management.
Accept the default volume label.
Choose NTFS.
Accep the Default allocation unit size
perform a standard format.
185
Q

A customer replaced the mother board in his computer. He brings the computer to you because now the LED on the case that indicates hard drive activity does not work.

A

Remove the LED wires from the pins on the motherboard reverse the connection

186
Q

George reports that his laptop will not power up. He says that he received a warning that the battery was low before the computer powered off. the laptop was plugged in to a wall socket.

A

Plug in the computer using a working AC adapter with the same amperage and voltage.

187
Q

A computer running windows 7 has been getting slower as time passes. The drive activity light is often lit for extended periods of time.

A

The hard drive is badly fragmented

188
Q

Where would you disable the Adobe PDF link Helper for Microsoft Internet Explorer in the Internet Properties dialog box?

A

Programs tab

189
Q

You upgrade a computer from windows xp professional to windows vista. You attempt to launch an application and receive an error.

A

Consult the windows vista compatibility Center

190
Q

Which msconfig tab in windows 7 has an option that allows you to list running applications, process, and services, and allows you to end tasks (applicatons) or process?

A

tools tab

191
Q

You want to repair disk errors and recover data sectors on a users laptop.

A

/r

/f

192
Q

You have a computer running windows xp professional. You currently have one basic disk. You want to convert the disk to a dynamic disk.

A

Use the Disk Management snap-in

193
Q

A computer running the most recent version of microsoft windows server currently has service pack 2 (SP2) applied. You need to apply SP4. You have already downloaded the service pack from Microsoft.

A

Install SP4 on the computer as is.

194
Q

Which two attack types are considered potentially destructive to data or hardware

A

virus

trojan horse

195
Q

You need to diagnose a Startup issue in windows XP

A

MSconfig

196
Q

A user reports that a usb hard drive was working properly until he moved the plug from a rear usb port to a port on the front panel.

A

The usb hard drive requires more power than the front panel ports provide.

197
Q

What are the steps required for repairing a windows 7 installation while still retaining your files and settings.

A

Insert the installation disc for the existing OS.
Run Setup
Click Install Now
Click Upgrade.

198
Q

You are running windows vista ultimate when you attempt to reboot your machine. windows will not load.

A

Use startup repair in system recovery options.

199
Q

You want to prevent windows vista from loading specific applications during startup. You want all other applications to start as they normally would. You also want to reenable the applications to automatically start up in the future.

A

Msconfig

200
Q

How can you modify the windows xp professional automatic update schedule on a computer with the most recent service pack applied? choose two

A

Launch the Control Panel and run system. Choose the automatic tab

Launch the control panel and run security center then click automatic updates

201
Q

You are using multimeter to test network cable for a break.

A

infinite resistance

202
Q

A customer downloaded a game from the internet. When the customer ran the game, it erased the customer’s hard disk.

A

Trojan horse

203
Q

How would you set up a new printer in control panel in microsoft windows xp with the manufacturer’s configruation and hardware testing software?

A

Open Printers and Faxes from Control Panel and click Add Printer.

204
Q

When you power on your computer, the computer continuously attempts to reboot.

A

a virus

205
Q

Which command should you use from the windows command prompt to determine the MAC address of the network adapter?

A

ipconfig /all

206
Q

You have installed windows vista on a removable solid state drive. The performance is poor.

A

Upgrade to Windows 7

207
Q

You have a windows xp computer with an internal sata hdd. you are performing a clean installation of windows vista, but when prompted for the install location, the drive is not visible.

A

select the load driver option.

208
Q

What steps should you take to add the print server named PS1 to Print Management in Microsoft Windows 7?

A 
Open the administrative tools folder
open print management
right click print management
click add/remove servers
type PS1 in specify print server
click add to list and click ok
209
Q

What steps should you take to add the print server named PS1 to Print Management windows 7

A 
Open the Administrative Tools folder
Open Print Management
Right-click Print Management
Click Add/Remove Servers
Type PS1 in Specify print server
Click Add to List and Click ok
210
Q

What is the best way to clean paper dust from a laser printer?

A

Use a no-static vacuum

211
Q

You suspect that the hard drive on a Windows 7 computer may be failing.

You need to detect and repair errors on the drive.

A

Run the chkdsk command with the /f option.

212
Q

You are troubleshooting a users connections to a printer. The printer is attached to the parallel port on the user’s computer.

A

Disconnect the printer cable and attach a loopback adapter to the port

213
Q

What must you do to prevent accidental diclosure of data when disposing of a computer?

A

Degauss the hard disk or hard disks

214
Q

Which control panel applet allows you to configure handwriting recognition, handedness, and calibration in for a tablet PC running Microsoft Windows Vista?

A

Tablet PC

215
Q

A user reports that a USB hard drive was working properly until he moved the plug from a rear USB port to a port on the front panel.

Now the power indicator on the USB hard drive lights up, but the drive does not respond. Another device plugged into the front panel, a web camera, is operating normally.

A

The USB hard drive requires more power than the front panel ports provide.

216
Q

Which symptom might indicate a hard disk drive head crash?

A

You hear clicking or grinding when you save a file.

217
Q

What steps should you take to be alerted when there are available Microsoft Windows 7 updates, but be able to choose whether or not to download and install them?

A

Open windows update from control panel, click changes settings, and click check for updates but let me to choose whether to download and install them form the important updates box.

218
Q

You have a computer running windows vista that takes long time to boot because many services are loaded. You want all the services to load, but you wnat to minimize the time it takes to boot.

A

Set the startup type of non-critical services to automatic (Delay Start)

219
Q

You need to identify the evices that have been disabled on your windows xp system.

A

Open device manager and identify devices that have a red x icon.

220
Q

When you attempt to boot your windows vista computer you recieve the following eror message:

The windows boot configuration data file is missing required information

You attempt a startup repair, but that does not correct the problem you want to repair the boot configuration data store

A

bootrec /rebuildbcd

221
Q

A customer reports that his printer has stopped working. Windows 7 reports a problem printing to the printer. You check the printer and find that it is plugged in to an electrical outlet and the Online/Ready light is lit.

A

Check if the interface cable is connected.

222
Q

You partition a hard disk with an extended partition divided into three logical drives.

What must you do before you can use the logical drives?

A

Format each drive with a file system.

223
Q

You are setting up home based network for your business. You need to secure the data stored on the network.

Why would you use BitLocker instead of Encrypting File System (EFS)? (Each correct answer presents a complete solution.

A

Bitlocker operates as a lower level and provides better security

BitLocker can perform pre-boot security test to ensure a disk is not moved to another computer.

224
Q

Volume D is a volume on a basic disk formatted as Fat32, located on a windows 7 computer. Volume D is nearly out of disk space and the drive where it is located has no unallocated space.

You install another disk in the computer.

A

Convert volume D to NTFS.

Mount the new disk to the ProjectFiles folder.

225
Q

What is the maximum number of extended partitions that can be created on a hard disk in a computer running Windows XP professional?

A

One

226
Q

You want to copy the contents of a fixed hard disk to a removable hard disk for backup.

Which command can copy all files, directories, and subdirectories to another disk all at once?

A

xcopy

227
Q

From a command prompt, you want to format a new harddrive you intalled. You are unsure of which switches to specify.

A

Run the format command with the /?switch.

228
Q

Which statements are true in regards to NTFS and share permissions?

A

Share permissions are used on computers that do not have NTFS file systems.

A shared forlders permissions are based on both the share and NTFS permissions, with the most restrictive setting taking precedence.

229
Q

Microsoft windows vista detects an issue with your firewall and displays a security alert notification. What steps should you take to view problem reports and solutions?

A

Open Control Panel
Open System and Maintenance
Click Problem Reports and Solutions
Click Change settings

230
Q

A virus on a computer running Microsoft Windows Vista has altered the master boot record (MBR) and the computer will no longer boot. Before you can remove the virus, you must fix the MBR so the computer will boot.

A

Startup Repair

Bootrec.exe

231
Q

You need to manually restart a service on a computer running Microsoft Windows XP.

A

Start>Control Panel>Administrative Tools>Computer Management >Service

Start> Control Panel > Administrative Tools > Serivices

232
Q

A computer’s processor has failed. You determine that one of the pins is bent. The processor is dual-core land grid array (LGA) processor.

A

Replace the motherboard.

233
Q

What is the best way to clean toner dust from a laser printer?

A

Use a toner vacuum

234
Q

What steps should you take to add the print server named PS1 to Print Management in Microsoft Windows 7?

A 
Open the Administrative Tools folder
Open Print Management
Right Click Print Management
Click Add/Remove Servers.
Type PS1 in Specify print server
Click Add to List and click ok
235
Q

Where would you disable the Adobe PDF Link Helper for Microsoft Internet Explorer in the Internet Properties dialog box?

A

programs tab

236
Q

You have a Window XP Professional computer that has a one IDE hard disk formatted as FAT32.

A

To change the existing FAT32 volume to use NTFS

237
Q

What is the minimum requirement for random access memory (RAM) for a computer that you want to upgrade to windows 7 32-bit?

A

1 GB

238
Q

You discover that a computer running Windows Vista become infected with a virus. You ran an antivirus program, but it did not remove the virus.

A

Boot the computer in Safe Mode, run the antivirus software, and then restart computer.

239
Q

You discover that a computer running Windows Vista has become infected with a virus. You ran an antivirus program, but it did not remove the virus.

A

Boot the computer in Safe Mode, run then antivirus software, and then restart the computer.

240
Q

You have a laptop computer running Windows 7. You want to be able to easily modify common mobile setting for the laptop from a central location.

A

Windows Mobility Center

241
Q

You are configuring a Windows 7 computer with two hard disk drives for a user. The user want to protect his documents, pictures, and music from accidental deletion or drive failure.

A

Use Backup and Restore to set up a backup to the drive that does not contain Windows.

242
Q

A user reports that after installing a new application, one of his other applications will not load. The users computer is running Windows 7.

You tell the user to uninstall the new application, but the problem is not corrected.

A

Use System Restore

243
Q

Your Company underwent changes in its information technology (IT) policies:

It implemented a Bring your own device (BYOD) policy
It moved some infrastructure to the cloud and implemented Office 365

A

Calendar

Contacts

244
Q

Your antivirus program identifies an infected file on a computer running windows but cannot remove it because it is in use.

A

Boot into safe mode and run the virus scan again

245
Q

A user cannot access the network. You attempt to ping the loopback address and receive no response.

What are two possible reasons? (Choose two)

A

The network adapter is not functioning

TCP/IP needs to be reinstalled

246
Q

On a Windows 7 installation, which file should exist at the root of the system drive?

A

Bootmgr

247
Q

You install an application on a computer running windows xp. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically.

A

Run Start/ All Programs/ Accessories/ System Tools/ System Restore and revert to the most recent system checkpoint.

248
Q

You are setting up a network, and you need to decide whether or not to use a workgroup or a domain. You want to review the characteristics of workgroups and domains before you decide.

A

Domain

Accounts and resources share a directory database an security policies

There is one password for all resources because of domain authentication

It monitors and provides security.

Users can find and use printers and shared folders.

Workgroup

Users can find and use printers and shared folders.

Users need multiple passwords for each shared resource

A user needs an account on the computer to be able to log on.

There are typically no more than 20 computers.

249
Q

You are working on a computer that is running 32-bit Windows 7. The username of the user is DEBW. In what folder is the fonts folder stored?

A

Windows

250
Q

You need to test an Ethernet cable that you suspect is defective.

What should you do? (Choose two)

A

Use a cable tester

Use a multimeter to test resistance.

251
Q

You manage a Remote Desktop Services enviroment that utilizes a virtual desktop infrastructure. All servers run Windows Server 2008 R2, and all client computers run Windows 7 enterprise Edition.

A

Enable folder redirection for all user who have a roaming profile.

252
Q

You are running windows vista ultimate. You attempt to reboot you computer, but the operating system will not load. You suspect a corrupt system file.

A

Startup Repair.

253
Q

You need to ensure that Active Directory domain user Alice does not have read access to the folder named Graphics. The Graphics folder is shared to the network from the server named FSO. The disk partition on which Graphics is located is formatted as NTFS.

Your solution should not impact other users.

A

Explicitly deny read access to the folder to alice though local access security.

254
Q

You are installing a So-Dimm ddr memory module in a customers laptop. You try several time, but the location of the notch on the so-dimm does not match the notch in the slot. The So-Dimm and the slot have the sme number of pins and connectors.

A

The laptop requires DDR2- SO-DiMMs.

255
Q

Type 1 hypervisors, also know as bare metal hypervisers, do not need a full underlying host operating system to work.

Which hyperviser is a type 1 hypervisor?

A

VMware ESXI

256
Q

You want to review errors that have been captured to the system log on your windows xp computer. You only want to view the entries that represent significant errors.

A

Open Event viewer and select filter from the view menu

Open Event Viewer and select Properties from the Action menu.

257
Q

What steps do you need to perform a multiboot enviroment with microsoft windows vista ultimate and Microsoft Windows 7 Ultimate

A

Create an additional partition if one does not exist

Start windows vista

Insert the Windows 7 disc.

Run Setup

Click Custom on Which type of installation do you want

Select the partition where you want to install Windows 7.

258
Q

You want to be able to access the Windows XP computer at your office from your home computer over an Internet connection.

What should you select on your office computer?

A

Start > Control Panel > System

259
Q

When would you need to perform a clean installation of Windows 7? ( Choose all that apply.)

A

When you upgrade from Windows XP Professional to Windows Professional.

When you upgrade from Windows 7 Home Premium to Windows 8 and need to delete all data and the existing operating system from the existing disk.

260
Q

You are configuring a Windows 7 computer with two hard disk drives for a user. The user wants to protect his documents, pictures, and music from a accidental deletion or drive failure.

A

Use Backup and Restore to set up a backup to the drive that does not contain Windows.

261
Q

You are troubleshooting a computer running Windows 7.

A

Identify applications that are configured as startup programs.

262
Q

Mark has sent several documents to the printer, but no document has printed. When he click on his printer icon, he sees all of the documents still listed in the printer queue.

A

Check to see if the printer has been paused.

263
Q

A user wants to be able to connect to her home computer while she is traveling and nobody is at home. The laptop she uses while traveling runs Windows XP.

A

Upgrade her home computer to Windows 7 Professional or Ultimate

264
Q

You need to perform a remote network installation using Pre-boot eXecution Enviroment (PXE). What is the first step in the Pre-boot eXecution Enviroment (PXE) boot sequence?

A

The PXE is configured as the first or only item in the boot order. Once the BIOS boots, it chooses PXE

265
Q

When would it be necessary to convert a FAT32 disk partition on a computer running Windows XP to NTFS

A

You want to efs support

You want to be able to set local file access permissions.

266
Q

What is the best way to clean paper dust from a laser printer?

A

use a non-static vacuum

CompTia A+ 220-802 study guide (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions