T9: Providing client advice; products, services and animal BEHAVIOUR Flashcards
1
Q
What information do you need to know about the products your clinic sells?
A
- what the benefits of each product are
- which animals they best suit
- how to use them effectively and safely
- their cost, and their value, ie their value for money
2
Q
What is a thundershirt used for?
A
- used for anxiety, fear and over excitement issues in dogs
- applies gentle constant pressure
- 80% success rate
- drug free
- inexpensive
- most dog like it
3
Q
How does a Drinkwell Pet Fountain work?
A
- animals with drinking issues
- animals instinctively attracted to drink moving water
- drinkwell filters, moves and aerates constantly
- carbon filter removes bad tastes and odours
- encourages drinking
4
Q
What is a Mars Coat King used for?
A
- grooming tool
- removes dead hair and undercoat
- unravells and demats
- different blades available
5
Q
When a client asks about a behaviour (they consider unwanted) their pet is performing, what do you need to consider?
A
- why is the behaviour being performed
- is it a natural or abnormal behaviour?
- does it indicate clinical disease?
- what is the animals environment like?
6
Q
In relation to medicines available at the clinic (prescription and other wise), what info does a vet receptionist need to know?
A
- purpose of the medicine
- how to administer it, and how often, and for how long
- how to store the medicine
- what signs to expect (eg it may increase thirst, or it may cause nausea)
- any side-effects
- if it should be given with or without food
- if it should not be used (contraindicated) with other medicines
- Safe handling techniques and any PPE
- Advise of any precautions in application or administration
- How to dispose of the waste products safely
7
Q
Sourcing information about the services includes finding out about:
A
- What services are available
- Where the service is located
- Hours of operation (opening hours)
- Who is providing the service, and their reputation
- How much the service costs
