Systems Thinking Flashcards
What is a system?
Interdependent group of items, people or processes working together towards a common aim
What are the aspects of systems thinking in quality improvement?
Appreciation of system
Human aspect of change
Understanding Variation
Building Knowledge
When does complacency occur?
When systems appear to work
How can you improve a system?
Look at the system from all perspectives and identify what works/doesn’t work to understand the consequences of change
Name two issues with attempting quality control?
Over simplification
Over complicating things
Appreciation for a system?
Structures Processes People Culture Interdependencies
What should be considered for future states of improvement?
What would we do if we could start from scratch?
What is it that patients really want?
What would allow us to do the work better?
How do our improvements work/not work, and how can we share what we’ve learned?
