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Security Analyst Interview Questions > Systems Support Technician > Flashcards

Systems Support Technician Flashcards

1
Q

What is DNS?

A

Translates IP addresses to domain names

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2
Q

What is a hub?

A

A hub is a basic networking device that connects multiple computers in a network, allowing them to communicate with each other.

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3
Q

What is a switch?

A

is networking hardware that connects devices on a computer network by using packet switching to receive and forward data to the destination device

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4
Q

What is a router?

A

A router connects different networks together and routes data from one network to another.

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5
Q

What is TCP?

A

Is a connection oriented protocol that ensures data transmission by establishing a connection between sender and receiver, and verifying the integrity of data packets.

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6
Q

What is UDP?

A

Is a connectionless protocol that allows for faster data transmission without establishing a connection or ensuring packet reliability.

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7
Q

What is the OSI Model?

A

Is a conceptual framework used to standardize the functions of a telecommunication or computing system to provide communication between different systems and protocols.

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8
Q

What port number is RDP?

A

Port 3389

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9
Q

What port number is HTTPS?

A

Port 443

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10
Q

What port number is POP3?

A

Port 110

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11
Q

What port number is FTP?

A

Port 21

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12
Q

What port number is ssh?

A

Port 22

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13
Q

What port is DNS?

A

Port 53

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14
Q

What port is HTTP?

A

Port 80

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15
Q

What port is Network Time Protocol?

A

Port 123

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16
Q

What is DHCP?

A

Automatically assigns IP addresses to devices on the network.

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17
Q

What is an IP address?

A

Is a numerical label that is assigned to a device connected to a computer network.

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18
Q

What is a MacAddress?

A

Is a unique identifier assigned to a network interface controller for use as a network address in communications within a network.

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19
Q

How would you troubleshoot a printer that won’t print?

A

To troubleshoot a printer that won’t print, I would first check for paper jams and ink or toner levels, ensure the printer is properly connected to the network or computer, and verify that the correct printer driver is installed and selected.

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20
Q

What is Active Directory (AD)

A

Is a Microsoft service for managing and organizing network resources, such as users and computers, within a domain.

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21
Q

What do you do if a monitor does not turn on?

A

If a monitor does not turn on, I would check the power cable and connections, ensure the power outlet is working, verify that the monitor’s power button is pressed, and test the monitor with a different computer or device to rule out other issues.

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22
Q

What is the difference between Static and Dynamic addresses?

A

A static IP address is a fixed address manually assigned to a device that doesn’t change, whereas a dynamic IP address is automatically assigned by a DHCP server and can change over time.

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23
Q

What do you do if a computer doesn’t turn on?

A

If a computer doesn’t turn on, I would check the power supply and cables, ensure the power outlet is functional, try a different power source or power cord, and look for any signs of hardware failure such as unusual noises or lights.

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24
Q

How do you troubleshoot a network?

A

To troubleshoot a network, check physical connections, restart devices, verify configurations, use command-line tools like ping and tracert, update firmware and drivers, and monitor network traffic.

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25
Q

What do you do if a user can’t log in?

A

If a user can’t log in, verify their credentials, ensure their account is not locked, check for network or server issues, and reset the password if necessary.

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26
Q

What is SMTP?

A

Is an Internet standard communication protocol for electronic mail transmission.

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27
Q

What is the port number for SMTP?

A

Port 25

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28
Q

What is RAM?

A

Is a computer’s short-term memory used to store data and instructions temporarily for quick access by the CPU.

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29
Q

What is CPU?

A

Is the primary component of a computer that performs most of the processing inside the computer by executing instructions from programs.

30
Q

What is a motherboard?

A

Is the main circuit board in a computer that connects and allows communication between all the hardware components.

31
Q

What is a hard drive?

A

Is a data storage device used for storing and retrieving digital information using magnetic storage.

32
Q

How do you reset a password in active directory?

A

Open the Active Directory Users and Computers console, navigate to the user account, right-click the account, select “Reset Password,” enter the new password, and confirm the change.

33
Q

What would you do to prioritize requests on the ticket board?

A

1.Printer issues
2. Unblocking a website
3. VPN issues

34
Q

What do you do if a software application does not install?

A

If a software application is not installing, ensure system requirements are met, run the installer as an administrator, disable antivirus temporarily, check for sufficient disk space, and verify the integrity of the installation file.

35
Q

A user is having trouble accessing their emails in outlook what do you do?

A

First, check if there is an internet connection; if the connection is stable, verify their login credentials and check for any service outages or account settings issues.

36
Q

What is BIOS?

A

Is firmware embedded on a motherboard that initializes and manages hardware components during the boot process before handing control over to the operating system.

37
Q

How long should a phone call last when helping a customer?

A

Customers are busy, so I try to resolve their issues quickly and limit my phone conversations to five minutes. However, I’m always happy to talk longer if needed. My goal is to resolve their issues and ensure their satisfaction.

38
Q

How would you troubleshoot non-functional internet?

A

Check the physical connections to ensure cables and devices are properly connected, restart the modem and router to reset the network, and verify the network settings on the customer’s device to ensure they are configured correctly.

39
Q

How can you recover the data from a virus-infected computer?

A

To recover data from a virus-infected computer, you can use an antivirus program to remove the virus, then use data recovery software to retrieve any lost or corrupted files.

40
Q

What is a domain?

A

A domain is a human-readable address used to identify a specific location or resource on the internet, such as a website, and is part of the DNS.

41
Q

What might you do if a customer calls with a question you aren’t sure how to answer?

A

If a customer calls with a question I’m unsure how to answer, I would politely inform them that I will consult with a knowledgeable colleague or research the issue and get back to them promptly with the correct information.

42
Q

How might you collaborate with a fellow team member whom you find challenging?

A

I would focus on clear communication, actively listen to their perspectives, and find common ground to work towards shared goals while maintaining professionalism and respect.

43
Q

What do you do when a customer calls about deleting important files?

A

I would guide them through the process of checking the Recycle Bin, using file recovery software, and, if necessary, consulting with research for further data recovery options.

44
Q

What is a group policy?

A

Is a feature in Windows that allows administrators to manage and configure operating systems, applications, and user settings in Active Directory.

45
Q

what happens when you type a domain name and hit enter?

A

When you type a domain name and hit enter, your browser sends a request to a DNS server to resolve the domain name into an IP address, then uses that IP address to request the associated web page or resource from the corresponding server, which is then displayed in your browser.

46
Q

How do you troubleshoot a projector?

A

To troubleshoot a projector, check the power and connections, verify the input source, inspect and replace any damaged cables, clean the lens, and check the bulb status.

47
Q

How do you troubleshoot a scanner?

A

To troubleshoot a scanner, ensure it is properly connected to the computer, check for power issues, update or reinstall the scanner drivers, and verify that the scanning software settings are correctly configured.

48
Q

How do you maintain and install network cables?

A

To maintain and install network cables, ensure you use proper cable management techniques, follow the structured cabling standards, test all connections for continuity and performance, and securely mount cables to avoid damage and interference.

49
Q

What steps do you take to repair computer hardware?

A

I first identify the faulty component, then either repair or replace it, and finally test the system to ensure it’s functioning properly.

50
Q

How do you manage software updates and patches?

A

I manage software updates and patches by scheduling regular updates, testing them before deployment, and ensuring they are installed promptly to maintain security and functionality.

51
Q

What is a Solid State Drive (SSD)?

A

An SSD is a storage device that uses flash memory to store data, providing faster read and write speeds compared to traditional hard disk drives

52
Q

What is a Power Supply Unit (PSU)?

A

The PSU is a component that converts electrical power from an outlet into usable power for the various components of a computer.

53
Q

What is a Graphics Processing Unit (GPU)?

A

The GPU is a specialized processor designed to accelerate graphics rendering and perform complex calculations.

54
Q

What is a Network Interface Card (NIC)?

A

A NIC is a hardware component that allows a computer to connect to a network.

55
Q

What is Read Only Memory (ROM)?

A

ROM is a type of non-volatile memory that stores critical firmware and system software that is not meant to be modified during regular operation.

56
Q

What is a gateway?

A

Is a network device that acts as a bridge between different networks, enabling communication and data transfer between them.

57
Q

What is safe mode and how do you get to it?

A

Safe Mode is a diagnostic startup mode in Windows that loads only essential drivers and services, and you can access it by pressing F8 (or Shift+F8) during the computer’s boot process or through the Advanced Startup Options menu.

58
Q

What are common LAN cables?

A

CAT5, CAT5 e, CAT 6, and CAT 6a all speeds are based on 100 meters max distance.

59
Q

What is the BSOD and how would you fix it?

A

The blue screen of death is a critical error screen displayed by Windows when the system encounters a severe issue, related to hardware or driver failures. To fix it, you can check for hardware malfunctions, update or roll back drivers, run a memory test, and ensure the system is free from malware.

60
Q

What is the ping command and how is it used?

A

The ping command is a network utility used to test the connectivity between two devices on a network by sending ICMP echo request packets and measuring the time it takes for a response. It is used to diagnose network issues, check if a host is reachable, and measure the round-trip time for messages sent from the originating host to a destination computer.

61
Q

What is a .PST file?

A

is a file format used by Microsoft Outlook to store copies of emails, calendar events, contacts, and other items locally on a user’s computer.

62
Q

How do you change file permissions?

A

To change file permissions, right-click the file or folder, select “Properties,” go to the “Security” tab, click “Edit,” and modify the permissions for the desired user or group.

63
Q

How would you recover data from an infected computer?

A

To recover data from an infected computer, first use antivirus software to remove the malware, then utilize data recovery software to retrieve any lost or corrupted files, ensuring that the recovered data is stored on a clean, secure device.

64
Q

Why do you think this role is right for you?

A

I believe this role is right for me because my experience and skills align perfectly with the job requirements. As a Cybersecurity Intern at Brownsville Public Utilities Board, I administered network access controls, managed security programs, and documented technical processes, demonstrating my ability to handle IT support and security tasks. Additionally, I have hands-on experience in the installation and troubleshooting of network cables and hardware, which are essential skills for this position. My strong problem-solving abilities, developed through rigorous training and practical experience, along with my proficiency in multiple operating systems and software applications, ensure that I can effectively address technical challenges and provide excellent customer service.

65
Q

Why do you want to work with our school district?

A

I want to work with your school district because I am passionate about leveraging my technical skills to support educational environments, ensuring that both staff and students have reliable access to technology. My experience in network troubleshooting, computer maintenance, and software configuration, combined with my strong problem-solving abilities and commitment to enhancing security and efficiency, make me well-suited to contribute positively to your district’s IT infrastructure and support services. Additionally, my background in cybersecurity and hands-on experience with various operating systems and network systems will help maintain a secure and efficient technology environment for your school community.

66
Q

What are your biggest weaknesses?

A

I believe my greatest weakness is public speaking; however, I have actively worked on improving it during my time at the Ettling Center for Civic Leadership and Sustainability. There, I managed the university’s Food Pantry, engaged with the local community by hosting fundraiser events, and collaborated with the San Antonio Food Bank to provide donations to those in need. Additionally, I facilitated student leadership workshops where participants explored their intrinsic and extrinsic motivations, gaining insights into their personal identities and how these influence their leadership and followership. The department also organized sustainability events for students from elementary to high school, educating them on environmental preservation, fostering community bonding, and promoting an inclusive learning environment.

67
Q

Where do you see yourself in 5 years?

A

In five years, I see myself advancing within the IT field, potentially in a senior cybersecurity or IT infrastructure role, where I can lead projects, mentor junior team members, and continuously improve the security and efficiency of the organization’s technology systems. I aim to further develop my skills and take on more strategic responsibilities, contributing to the long-term success and technological advancement of the organization.

68
Q

What motivates you?

A

I am motivated by the challenge of solving complex technical problems and the improving of system efficiency and security, knowing that my work directly contributes to a reliable and secure IT environment.

69
Q

What kind of software’s have you used in your previous job?

A

In my previous job, I used various software including Acronis for security program management, Microsoft Office 365 for productivity, and network monitoring tools to ensure secure and efficient operations.

70
Q

Can you tell me about yourself?

A

Certainly! My name is Osvaldo Garza, and I hold a Bachelor of Science in Cybersecurity from the University of the Incarnate Word. I have hands-on experience as a Cybersecurity Intern at the Brownsville Public Utilities Board, where I administered network access controls, managed security programs, and documented technical processes. Additionally, I have a strong background in network troubleshooting, computer maintenance, and software configuration. I am passionate about leveraging my technical skills to support and enhance IT infrastructure, and I am dedicated to continuous learning and professional development.

71
Q

Why are you interested in this position?

A

I am interested in this position because it offers the opportunity to apply my technical skills and cybersecurity knowledge in a meaningful way within an educational environment. Working with a school district aligns with my passion for supporting and enhancing IT infrastructure, ensuring that both staff and students have reliable and secure access to technology.

72
Q

Why should we hire you?

A

You should hire me because I have a strong foundation in cybersecurity and IT support, demonstrated by my hands-on experience at Brownsville Public Utilities Board where I administered network access controls and managed security programs. Additionally, I possess a diverse skill set in network troubleshooting, software installation, and hardware maintenance, along with a proven ability to learn quickly and adapt to new challenges, making me well-suited to contribute effectively to your team.

Security Analyst Interview Questions (9 decks)

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