Store Operations

Question 1

A key aspect of inventory management is to create and maintain an accurate record, or “paper trail,” of products received and sold. Which is NOT a reason this is necessary?

Answer 1

to know to price of an item at any given time

Question 2

If you are confronted by a violent person or one carrying a weapon, what should you do?

Answer 2

give the person what they want

Question 3

In most states, what are the three things you must witness before you take action on a suspected shoplifter?

Answer 3

Carrying or hiding the merchandise with the intent to take it
Committing refund fraud
People pushing empty strollers

Question 4

What are planograms?

Answer 4

A diagram or model that indicates the placement of retail products on shelves in order to maximize shelves

Question 5

What does “shrink” refer to?

Answer 5

Loss caused by employee theft, shoplifting, and employee error

Question 6

What guidelines will NOT help you properly handle a workplace accident?

Answer 6

Don’t take shortcuts

Provide protection equipment

Question 7

What is a packing slip?

Answer 7

List of quantity and type of merchandise that the vendor actually sent to your store

Question 8

What is physical inventory?

Answer 8

A process where a business physically counts its entire inventory

Question 9

What is a purchase order?

Answer 9

A detailed list of items requested by the store

Question 10

What is a split-ship?

Answer 10

Refers to items on the same purchase order that have arrived at different times and different shipments

Question 11

What is First-In, First-Out?

Answer 11

An inventory method where the older items are placed In front and the newer items are placed in the back so the older items will be purchased first

Question 12

What is NOT an example of suggestive selling in a display?

Answer 12

Putting ice cream next the cereal

Question 13

What is one of the best ways to prevent shoplifting?

Answer 13

Showcase locks, cables, chains, and electronic arms- used to prevent theft of high end items

Question 14

What is the FIRST thing you should do if someone spills food or liquid onto the sales floor?

Answer 14

Make a barrier around the floor to direct traffic around the spill so nobody slips and causes an injury

Question 15

What is the FIRST thing you should do if you find broken glass on the sales floor?

Answer 15

Make a barrier around the glass and stand by the glass to make sure no one steps on it and until it is cleaned up

Question 16

What is visual merchandising?

Answer 16

The art and science of presenting the products you sell in the most attractive way possible

Question 17

What should you do if a shopper topples a pyramid of canned goods into the aisle?

Answer 17

check on the customer and errect a barrier until cleaned

Question 18

What should you do if you discover an electrical hazard?

Answer 18

Secure the area and report the situation to management for repair by an electrician or qualified custodian

Question 19

What should you do if you find heavy merchandise that has fallen on the floor from a display?

Answer 19

Secure the area and report it to management

Question 20

What should you do with empty rolling racks?

Answer 20

Call for a custodian or merchandising person to remove them

Question 21

Which is NOT one of the actions you have to witness a customer do to prove shoplifting?

Answer 21

Tear off the price tag

Question 22

Which is NOT one of the top three causes of shrinkage or loss?

Answer 22

robberies