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Question 1

Tell me about a strategic decision you had to make withoutclear data or benchmarks.How did you make your final decision? What alternatives did you consider? What were the tradeoffs of each? How did you mitigate risk?

Answer 1

a right a lot

Question 2

Tell me about a time when you made a difficult decision with input from many different sources (customers, stakeholders, partner teams, etc.).What was the situation and how did you arrive at your decision? Did the decision turn out to be the correct one? Why or why not?

Answer 2

a right a lot

Question 3

Tell me about a time when you didn’t have enough data to make the right decision.What did you do? What path did you take? Did the decision turn out to be the correct one?

Answer 3

a right a lot

Question 4

We don’t always make the right decision all the time. Tell me about a time when you made a bad decision. What was the impact of that decision? What did you learn? How have you applied what you learned?

Answer 4

a right a lot

Question 5

We don’t always make the right judgment all the time. Tell me about a time when you made an error in judgment.What was the impact? What did you learn? How have you applied what you learned?

Answer 5

a right a lot

Question 6

Tell me about a time when you discovered that your idea was not the best course of action.What was your idea? Why wasn’t your idea the best course of action? How did you find out it was not the correct path? What was the best course of action? Who provided it? What did you learn from the experience?

Answer 6

a right a lot

Question 7

Describe a time when you brought different perspectives together to solve a problem.What types of different perspectives were represented? How did you seek out different points of view? What was the outcome? Where there any key learnings from this experience? Knowing what you know now, would you have done anything different

Answer 7

a right a lot

Question 8

Give me an example of a calculated risk that you have taken where speed was critical.What was the situation and how did you handle it?What steps did you take to mitigate the risk?What was the outcome? Knowing what you know now, would you have done anything differently?

Answer 8

bias for an action

Question 9

Tell me about a time when you worked against tight deadlines and didn’t have time to consider all options before making a decision.How much time did you have? What approach did you take? What did you learn from the situation?

Answer 9

bias for an action

Question 10

Describe a situationwhere you made an important business decision without consulting your manager.What was the situation and how did it turn out? Would you have done anything differently?

Answer 10

bias for an action

Question 11

Tell me about a time when you had to gather information and respond immediately to a situation.What was the outcome? Would you have done anything differently?

Answer 11

bias for an action

Question 12

Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more information.What did you do? What was the outcome? Whatinformation is necessary for you to have before acting?

Answer 12

bias for an action

Question 13

Give me an example of a calculated risk that you have taken where speed was critical.What was the situation Tell me about a time when you saw an issue that would impact your team and took a proactive approach to solve it.What was the issue? What did you do and what was the outcome? What did you learn from this situation?

Answer 13

bias for an action

Question 14

Tell me about a time whenyou felt your team was not moving to action quickly enough.What was the situation? What did you do? What was the outcome? Would you have done anything differently? (Manager)

Answer 14

bias for an action

Question 15

Give me an example of a calculated risk that you have taken where speed was critical.What was the situation Tell me about a time when you were able to remove a serious roadblock/barrier preventing your team from making progress.What was the barrier? How were you able to remove it?What was the outcome? Knowing what you know now, would you have done anything differently?(Manager

Answer 15

bias for an action

Question 16

Describe a difficult interaction you had with a customer.How did you deal with it? What was the outcome? How would you handle it differently?

Answer 16

customer obsession

Question 17

Tell me about a time when you went above and beyond for a customer.Why did you do it? How did the customer respond? What was the outcome?

Answer 17

customer obsession

Question 18

Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet.How did you know they needed this? How did they respond?

Answer 18

customer obsession

Question 19

Give me an example of a time when you asked for customer feedback.How did you use that feedback to drive innovation or improvement? How did the customer respond?

Answer 19

customer obsession

Question 20

Tell me about a time when you evaluated the customer experience of your product or service.What did you do? What was the result?

Answer 20

customer obsession

Question 21

Tell me about a time when a customer came to you for something that wouldn’t actually address their need.Howdid you approach the situation? What was the result?

Answer 21

customer obsession

Question 22

Sometimes customers make unreasonable requests.Tell me about a time when you’ve had to push back or say no to a customer request.What did you say or do in response to that request?

Answer 22

customer obsession

Question 23

Tell me about a time when you had to balance the needs of the customer with the needs of the business.What did you do? What was the result?

Answer 23

customer obsession

Question 24

Give me an example of a change you implemented in your current team or organization to meet the needs of your customers.What has been the result?

Answer 24

customer obsession

Question 25

Give me an example of a time when you were able to deliver an important project under a tight deadline. What sacrifices did you have to make to meet the deadline? How did they impact the final deliverable? What was the final outcome?

Answer 25

deliver results

Question 26

Tell me about a time when you had significant, unanticipated obstacles to overcome in achieving a key goal.What was the obstacle? Were you eventually successful? Knowing what you know now, is there anything you would have done differently

Answer 26

deliver results

Question 27

Tell me about a time whenyou not only met a goal but considerably exceeded expectations.How were you able to do it? What challenges did you have to overcome?

Answer 27

deliver results

Question 28

Tell me about a time when you or your team were more than half way to meeting a goalwhen you realized it may not be the right goal or may have unintended consequences.What was the situation? What did you do? What was the outcome? Looking back, would you have done anything differently?

Answer 28

deliver results

Question 29

Give me an example of a mission or goal you didn’t think was achievable.What was it and how did you help your team try to achieve it?Were you successful in the end? Looking back, would you have done anything differently?

Answer 29

deliver results

Question 30

Tell me about a time when you did not effectively manage your projects and something did not get completed on time.What was the impact? What approaches do you use to make sure you are focusing on the right deliverables when you have several competing priorities?

Answer 30

deliver results

Question 31

It can be difficult to set goals for a team that are challenging, yet achievable. Tell me about a time when you hit the rightbalance.How did you approach setting the goals? What was the outcome?(Manager

Answer 31

deliver results

Question 32

Tell me about a time when you were trying to understand a complex problem on your team and you had to dig into the details to figure it out.Who did you talk with or where did you have to look to find the most valuable information? How did you use that information to help solve the problem?

Answer 32

dive deep

Question 33

Tell me about a situation thatrequired you to dig deep to get to the root cause.How did you know you were focusing on the right things? What was the outcome?Would you have done anything differently

Answer 33

dive deep

Question 34

Tell me about a problem you had to solve that required in-depth thought and analysis.How did you know you were focusing on the right things? What was the outcome? Would you have done anything differently

Answer 34

dive deep

Question 35

Walk me through a big problem or issue in your organization that you helped to solve.How did you become aware of it? What information did you gather? What information was missing and how did you fill the gaps? Did you do a reflection at the conclusion of the project? If so, what did you learn?

Answer 35

dive deep

Question 36

Tell me about a specific metric you have used to identify a need for a change in your department.Did you create the metric or was it already available?How did this and other information influence the change? What was the outcome of this change

Answer 36

dive deep

Question 37

Have you ever created a metric that helped identify a need for a change in your department?What was the metric? Why did you create it? How did this and other information influence change? What was the outcome of the change?

Answer 37

dive deep

Question 38

Tell me about a time when you had to validate the assumptions underlying a direct report’s project.How did you decide follow up was necessary? What steps, if any, did you take to validate the assumptions? What was the result?(Manager)

Answer 38

dive deep