SOP vol.2 Flashcards
Customer
Any person with whom one has dealings with. We expanded our definition to include any person who receives our services and anyone with whom our members have dealings. Including
- The actual customer
- Anyone who knows or is closely related to the service recipient
- The people we encounter, directly and indirectly, during our workday
Customer Service
The ability of an organization to consistently give their customers what they want
Exceptional Customer Service
The result of an explicit, long term, planned out, acted out, and refined organizational approach to service delivery. It requires a personal commitment, as well as, organizational support and leadership.
Added Value
Occurs anytime we go beyond our standard quick, effective, nice, customer-centered service to create a feeling that they were the most important customers we served all day.
Empowerment
Means the organization delegates official authority and trusts its members with the power to provide customer service to the level of their abilities and imagination.
Customer Service Mission
To prevent harm, survive, and be nice. It is the priority to deliver the very best customer service to our citizens.
A set of guidelines designed to create a positive public impression include:
Follow SOP’s, mission statement, organizational values
Be professional Give the customer your undivided attention
Take a moment to educate the community about what we do
The Value of a Customer Service Program
Builds positive relationships and trust within our FD
- Builds positive relationships and trust within our community
- Secures and maintains adequate resources and benefits
- Happy customers, bosses, workers
- Positive job satisfaction
- Places us in the best position to compete
- It’s fun to be nice and do nice things
- Doing it right eliminates bad press, liability, and extra paperwork
- It saves lives and property
- It’s the right thing to do
Customer Service Responsibilities
It’s our job to respond to the needs of our customers. Nice is the essence of the whole customer service drill. The addition of “Be” makes it an action plan and allows us to take it to the street. This becomes our mission statement in action.
We have endless opportunities to consistently create a positive impression, and a memory of added value customer service wherever we are with whomever we encounter. This can best be accomplished by attempting to execute a standard problem-solving approach to every incident to encounter
Management Responsibilities
Basic organizational behavior must be customer oriented
- Need to continue to invest in human resources
- Bosses must take responsibility themselves, expand authority in others, and set the stage for good things to happen
- The basic management objective is to have our team win because of the coaching and not in spite of it
- Good coaching is almost invisible. Good service is obvious
Awards for Customer Service Excellence
Green sheets
- Leave time
- Letter of commendation
- Certificate of appreciation
- Crew citation
- Service excellence pens
Labor’s Role and Input
The most valuable resource of the PFD is our membership
Why do we operate within the Incident Command System?
In order to effectively manage personnel and resources and to provide for the safety and welfare of personnel, we will always operate within the Incident Command System.
Command Procedures are designed to
Fix the responsibility for command on a certain individual through a standard ID system depending on the arrival sequence of members, companies, and command officers
- Ensure that a strong, direct, and visible Command will be established from the onset of the incident
- Establish and effective organization defining the activities and responsibilities assigned to the IC and the other individuals operating with the ICS
- Provide a system to process information to support incident management, planning, and decision-making
- Provide a system for the orderly transfer of command to subsequent arriving officers.
- Ensure a seamless transition from a Type 5/4 incident to a Type 3/2/1 (NIMS)
Roles and Responsibilities within the ICS
Company Officers
- Occupy the position of IC when appropriate
- Occupy the position of Sector Officer when appropriate
- Manage task level activities and supervise firefighters
Responsibilities of Command
The Incident Commander is responsible for the completion of the tactical objectives. He is also the person who drives the system towards that end.
Tactical Objectives
- Remove endangered occupants and treat the injured
- Stabilize the incident and provide for life safety
- Conserve Property
- Provide for the safety, accountability, and welfare of personnel. THIS PRIORITY IS ONGOING THROUGHOUT THE INCIDENT
The Incident Command System is used to facilitate the completion of the
Tactical Objectives
________is the person who drives the command system towards that end (tactical objectives)
Incident Commander
_______is responsible for building a Command structure that matches the organizational needs of the incident to achieve the completion of the Tactical Objectives for the incident.
Incident Commander
The functions of Command define standard activities that are performed by the IC to achieve the tactical objectives
- Assume and announce command and establish an effective operating position (command post)
- Rapidly evaluate the situation (size up)
- Initiate, maintain, and control effective incident communications
- Provide and manage a steady, adequate, and timely stream of appropriate resources
- Identify overall strategy, develop an incident action plan (IAP), and assign companies and personnel consistent with plans and standard operating procedures
- Develop an effective Incident Command organization using Sectors/Divisions/Groups to decentralize and delegate geographic and functional responsibility
- Review and revise (as needed) the strategy to keep the IAP current
- Provide for the continuity, transfer, and termination of Command
____________ is responsible for all of these functions. As command is transferred, so is the responsibility for these functions.
Incident Commander
The first ____functions must be addressed immediately from initial assumption of command
6
Establishing Command
The 1st member or unit to arrive on scene of a multiple unit response shall assume command.
- The initial IC shall remain in command until command is transferred, the incident is stabilized and command terminated.
- 1 or 2 company responses that are not going to escalate beyond the commitment of these companies do not require a formal activation of the ICS. Examples would include:
- Single unit response, check welfare
- Check hazard
- Any EMS call requiring only one or two companies
- The first arriving fire department unit initiates the command process by giving an initial radio report.
What are the 7 bench marks On scene Report
- Clear Alarm
- 2.Unit designation/on the scene
- Building /area description
- Occupancy -Size -Height (assumed 1 story unless reported otherwise)
4. Obvious problem/conditions - - Nothing showing (indicates checking) - -Smoke showing (amount and location) - -Fire showing (amount and location) - -Working fire - -Fully involved. - 5..Action taken - -Assume command - -Laying a line - -Attacking with… - 6.Declaration of strategy - -Offensive or defensive
7. Command confirmation with name
Whats on your Follow-up Report
- Any immediate safety concerns
- Accountability started (announce the initial location)
- Disposition of resources (add, hold, return)
- IRIC – in place and identify
What is Radio Designation
The radio designation “COMMAND” will be used along with the occupancy or address of the incident
Command Options
If a Chief Officer, member, or unit without tactical capabilities (i.e. staff vehicle, no equipment, etc.) initiates Command; the establishment of a Command Post should be a top priority.
The following Command options define the Company Officer’s direct involvement in tactical activities and the modes of Command that may be utilized:
Investigative Mode (nothing showing):
This is a mobile IC on a portable radio, moving around and evaluating conditions while looking for the incident problem. The officer should go with the company to investigate while utilizing a portable radio to command the incident.
FAST ATTACK :
Visible working fires. IC#1 arrives and his direct participation in the attack will make a positive difference in the outcome. Examples include:
-Visible working fire in a house or small commercial occupancies
• -Critical life safety situations (i.e. rescue) must be achieved in a compressed time
• -Any incident where the safety and welfare of the fire fighters is a major concern
• -Obvious working incidents that require further investigation by the Company Officer
• -Combined crew experience level
In fast attack mode the___________ must initiate and continue command until a command officer arrives and transfer of command is completed
Incident Commander
The entire team responding in behind the fast attackers must realize that the IC is in an attack position inside the _____zone attempting to quickly solve the incident problem.
hazard
The Fast-Attack-mobile command mode should not last more than a few minutes and will end with one of the following
- Situation is stabilized
- Situation is not stabilized and the Officer must move to an exterior command position and is now in the command mode. At some time the Officer must decide whether or not to withdraw the remainder of the crew based on:
- Crew’s capability and experience
- Safety issues
- The ability to communicate with the crew
3.Command is transferred to another Company or Command Officer
When a Command Officer is assuming Command, the Command Officer may opt to:
- Return the Company Officer to his/her crew
- Utilize the Officer as staff support
- Assign him/her as a Sector Officer
COMMAND MODE- STATIONARY COMMAND POST
Incidents, by virtue of their size, complexity, or potential for rapid expansion, demand early, strong, stationary command from the outset.
The first arriving ______will assume command and from the very beginning stay out of the hazard zone or in a stationary command position.
Incident Commander
The _______must remain there until the incident is terminated or command is transferred.
Incident Commander
The _____________shall be initiated and utilized to assist in managing these types of incidents
Tactical worksheet
The following options are available to a company officer with regards to the assignment of the remaining crew:
- “Move up” an acting officer within the company. This is determined by the individual and collective capabilities and the experience of the crew.
- The crew can be assigned to work under another company officer. This creates a larger work group with an officer. The must be acknowledged by both the original and receiving officer and by the inclusion in the accountability system.
- The crew can be used to perform staff functions to assist command.
TRANSFER OF COMMAND
Command is transferred to improve the quality of the Command organization.
When command is transferred it should trigger _______in the command structure.
upgrades
Using a standard routine for both establishing and transferring command creates the capability within the responding units for the __ to effectively and safely establish and continue command.
IC
The benefits of an upgraded Command Post (CP) include
- Provides the IC#2 with a support officer
- Establishes an Incident Safety Officer (FIT) (ISO)
- IC #2 has a wider view of the fireground
- Improves communication
- Creates a lighted, warm or cool and dry environment for IC #2 to operate in
The___ fire department member arriving on the scene will automatically assume command.
1st
The 1st arriving________ will assume command after the transfer of command procedures have been completed.
company officer
The 1st arriving command officer should assume _____of the incident following transfer of command procedures
command
The 1st arriving ________will assume the roll of senior advisor and assist the IC
shift commander
When a ________arrives at the scene at the same time as the initial arriving company, the chief officer should assume command of the incident.
Chief Officer
True or False “Passing Command” to a unit that is not on the scene creates a gap in the Command process and compromises incident management. To prevent this “gap”
COMMAND SHALL NOT BE TRANSFERRED TO AN OFFICER WHO IS NOT ON THE SCENE
Should a situation occur where a later arriving Company Officer or Command Officer cannot locate or communicate with command (after several radio attempts), they will assume and announce their assumption of Command and initiate whatever actions are necessary to confirm the safety of the missing crew
Should a situation occur where a later arriving Company Officer or Command Officer cannot locate or communicate with command (after several radio attempts), they will assume and announce their assumption of Command and initiate whatever actions are necessary to confirm the safety of the missing crew
The actual transfer of Command will be regulated by the following procedure:
A. The officer assuming command will communicate with the person being relieved by radio or face-to-face. Face-to-face is the preferred method to transfer command.
B. The person being relieved will brief command of the following:
1. General situation status
-Incident conditions
-Incident Management Plan
-Completion of Tactical Objectives
-Safety Considerations
2. Deployment and assignments of operating companies and personnel
3.Appraisals of need for additional resources
C. Command will not transfer to IMT (Type I/II) unless a formal written Delegation of Authority has been signed by both the JHA and the IMT.
True or False
The response and arrival of additional command officers strengthens the overall command organization.
True
As the incident escalates, the____ should use command officers to fill sector (division), branch, and section positions.
IC
Command should consider adding a command officer sector with___ or more operating companies.
3
What should be done When the first arriving unit is a Command Officer?
efforts should be automatically directed towards establishing a Command Post and fulfilling the command functions.
True or False All unnecessary radio traffic should be eliminated while responding unless such communications are required to ensure that Command functions are initiated and completed.
True
This requires the initial Incident Commander to give a clear on-the-scene report and continue to give updated progress reports as needed.
The _____is responsible for managing the incident
IC
True or False The FD empowers the IC with the authority to turn his/her decisions into actions
( develop and IAP and assign companies).
True
The _________outranks everybody
Incident Commander
If a higher-ranking Officer wants to affect a change in the management of an incident, he/she must first
be on the scene of the incident, and then utilize the transfer of command procedure.
True or False When there are no working incidents the Alarm Room BC and Supervisor share the responsibility of initiating the ICS.
True
A __________is an organizational response to quickly provide enough command and control to rapidly bring a significant incident under control.
Command Team
The primary players in the Command Team are the:
- IC
- Support Office
- Senior Advisor
It is the Responsibility of the IC to perform the Functions of Command to achieve the Tactical Objectives
- Assume and announce command and establish an effective initial command position.
- Rapidly evaluate the situation (size up).
- Initiate, maintain, and control effective incident communications.
- Provide and manage a steady, adequate, and timely stream of appropriate resources.
- Identify the incident strategy, develop an IAP, and assign companies and personnel consistent with plans and SOP’s.
- Develop an effective incident organization using Sectors/Divisions/Groups to decentralize and delegate geographic and functional responsibility.
- Review and revise (as needed) the strategy to keep the IAP current.
- Provide for the continuity, transfer, and termination of Command.
What is a Senior Advisor?
The senior advisor’s focus is looking at the entire incident and its impact from a broader perspective and providing direction, guidance and advice to the IC and/or support officer.
In order to maintain continuity and overall effectiveness, the senior advisor and support officer must be in the
Command Post with the IC.
When a support officer and senior advisor are supporting “command” in the command post there are ___people performing the functions of command.
3
The officer assigned to communicate directly to companies, sectors, or branches will use the radio designation ?
“Command”, and should be the only member of the command team talking on the tactical radio channel.
What is Command Structure
It is the responsibility of Command to develop an organizational structure, using standard operating procedures, to effectively manage the incident scene.
The development of the organizational structure should begin with deployment of the ?
first arriving fire department unit
True or False The command organization must develop at a pace which stays AHEAD of the tactical deployment of personnel and resources
True
In order for the incident commander to manage the incident, he must first be able ?
to direct, control, and track the position and function of all operating companies.
True or False Building a command organization is the worse support mechanism the incident commander can utilize to achieve the harmonious balance between managing personnel and incident needs.
False
The basic configuration of Command includes three levels:
- Strategic Level- Overall direction of the Incident
- Tactical Level- Objectives assigned to Sectors (divisions or groups)
- Task Level- Task objectives assigned to Companies
`What is Strategic
- Designed around the IC and command team, operating in the Command Mode
- Activities necessary for overall operational control
Strategic level responsibilities include:
Determining the appropriate strategy: OFFENSIVE OR DEFENSIVE
- Establishing a strategic plan for the incident
- Setting priorities
- Obtaining and allocating resources
- Predicting outcomes and planning
- Assigning specific objectives to tactical level units
What is Tactical
The 1st management subdivision of incident scene organization is accomplished by assigning sector responsibilities.
____________are responsible for the tactical deployment of assigned resources, evaluation, and communication with the IC. They are assigned by the IC and supervise directly at the site of the assigned activity.
Sector officers
What is Task
the level of the organization where the work is performed by assigned companies and other resources.
______and______are in place to support the task level.
Strategic and Tactical
Task level activity supervised by?
company officers
- True or False the accumulated achievements of Task level activity accomplish tactical objectives.
True
The _______ ______refers to those activities normally accomplished by individual companies or specific personnel
Task Level
True or False The task level is where the work is actually done.
True
Task level activities are routinely supervised by?
Company Officers.
True or False The accumulated achievements of task level activities should not accomplish tactical objectives.
False
They should
_______ ________is the function of command that the IC uses to track, communicate with, and account for resources in order to meet the incident objectives.
Incident organization
What is a Sector?
A Sector is a smaller, more manageable unit of incident scene organization.
What is Sectoring?
is a standard system of dividing incident scene command into smaller units or pieces.
Whenever there are ___ or ____companies operating in a sector, the IC should assign a BC and FIT to that sector.
3 or more
Whenever there are ___ or ____companies operating in a sector, the IC should assign a BC and FIT to that sector.
3 or more
What is Span of control?
the maximum number of Sectors that an IC can effectively manage
The span of control is usually ___sectors and should never exceed ____sectors.
5 and 7
Sectors may be assigned by their?
geographic location or function.
What are Divisions assigned by?
their geographic location
What are Groups assigned by
their function
When the number of sectors exceeds the span of control that the IC can effectively manage, the incident organization should be divided into _______
Branches.
Utilizing sectors provides the following advantages
Reduces the IC’s span of control, divides incident into more manageable units
- Creates more effective incident scene communications
- Provides a standard and logical system to divide large geographical incidents into effectively sized units
- Provides an array of major support functions
- Improves firefighter safety
Command should assign sectors based on the following factors
- When the number of assigned and operating companies threatens to overload the IC’s ability to command
- When the IC forecasts that the situation will become a major operation, soon exceeding his span of control
- When companies are involved in complex operations
- When companies are operating in tactical positions which command has little or no direct control over
- When the situation presents special hazards and close control is required over operating companies
- Name the sector according to its function or geographical location
When establishing a sector, the IC will assign each sector officer
- Tactical objectives
- A radio designation
- The identity of resources assigned to the sector
Sectors will be regulated by the following guidelines:
It will be the ongoing responsibility of command to assign sectors as required for effective emergency operations; this assignment will relate to both geographic and functional sectors.
________shall advise each sector officer of specific tactical objectives. The overall strategy and plan will and should be provided.
Command
The number of assigned to a sector will depend upon conditions within that sector.
companies
During offensive fires____ companies represents a reasonable maximum span of control for a sector officer. ____companies for a defensive fire.
5 and 7
Sectors assigned to specific operating areas will be designated by ____(east sector). Where incident involve odd geographic boundaries (Grand Avenue), an alternative use of sector _____may be used. Sector A would be the front of the building and the others would go clockwise around the building in alphabetical order.
Directions and A,B,C
In multi-story occupancies, sectors will usually be indicated by ______
floor numbers
Functional sectors will be identified by function ________
loss control sector, ventilation sector, safety sector
_______will use the sector designation in radio communications
Sector Officers
The ________should be readily identifiable and maintain a visible position as much as possible.
sector officer
What is The primary function of Company Officer working within a sector is ?
to direct the operations of their individual crews in performing assigned task
_______must be advised immediately of significant changes with regards to the ability or inability to complete an objective, hazardous conditions, accidents, structural collapse, etc.
Command
As the incident organization grows in complexity, and the span of control with sectors is maximized, the IC may implement an additional intermediate level within the command organization=
BRANCH LEVEL
The branch level of the organization is designed to provide COORDINATION between the _____and______.
SECTORS and COMMAND
_________should be utilized at incidents where the span of control with sectors is maximized, incidents involving 2 or more distinctly different major management components.
Branch Officers
The intent of the Branch Level of the Command structure is to ?
split an incident into manageable components and reduce the span of control.
Branch officers will normally be utilized at very large-scale incidents that involve ?
two or more major components.
______assist the IC Staff with the long term management of the incident and operate at the strategic level.
Section Officers
The Fire department’s involvement and needs at the incident scene can be divided into four sections. They are
LOGISTICS
PLANNING
OPERATIONS
ADMINISTRATIVE
What is LOGISTICS
The support mechanism provides services and support systems. Responsible for the accountability of all personnel working in the hazard zone. Provides the “stuff”.
- Rehab
- Staging
- Personnel accountability
- Supplies and equipment
- Fuel, food, facilities
- Supervise assigned personnel
What is PLANNING ?
Responsible for the gathering, assimilating, analyzing, and processing information needed for effective decision-making. Serves as the IC’s “clearing house” for information. Planning sections goal is to plan ahead of current events and to identify the need for resources before they are needed.
- Evaluate current strategy and plan with IC
- Refine and recommend any needed changes to plan
- Evaluate incident organization and span of control
- Forecast possible outcomes
What is OPERATIONS
Responsible for the tactical priorities, and the safety and welfare of the personnel working in the operations section. The operations section officer uses the tactical radio channel.
- Coordinate activities with the IC
- Implement the incident management plan
- Assign units to sectors/branches based on tactical objectives
- Build and effective organizational structure
- Provide for life safety
What is ADMINISTRATIVE ?
Evaluates and manages the risk and financial requirements for the Fire Department’s involvement in the incident.
Definition of a Mayday Situation:
Any situation where a firefighter is unable to safely exit the hazard zone or an event that cannot be resolved by that individual within 30 seconds
Any member working on duty is empowered to call a Mayday when the above conditions exist. This can be during response; onscene of any incident or any time when a member becomes in trouble and a portable radio is available. Early identification of a Mayday situation is critical. The longer it takes to declare a Mayday situation the less likely a successful resolution is possible.
A Mayday is initiated by any member communicating “Mayday, Mayday, Mayday” via portable radio.
The Rule of Mayday Readiness
It is every individual firefighter’s responsibility to maintain a high level of Mayday readiness at all times. “Mayday” procedures and actions are perishable for all levels of an incident organization. The strategic, tactical and task levels of hazard zone management should consistently and regularly be exercised for “Mayday” procedures and practices.
Definition of Mayday Readiness
In order to reach a position of Mayday readiness, a firefighter must adopt an attitude and preparation to look at every incident from the standpoint of “what if I or another firefighter gets in trouble” prior to the development of a bad scenario or outcome. Additionally, the NFPA 1500 Standard defines mayday readiness as the ability to “don, doff and manipulate the SCBA in zero visibility while wearing firefighting gloves.”
Effectively preventing Mayday situations involve multiple factors. Command Officers, Company Officers and Firefighters must reinforce the prevention of scenarios that lead to a Mayday. The most important factors for Mayday prevention begin with the following operational standards:
- Working within an Incident Command System/Risk Management System
- Working within the Incident Action Plan
- Always being accountable to someone within the incident command system (Never Freelance)
- Maintaining individual and crew air management
- Management of work cycles
- Monitoring distances traveled into buildings
- Layering of resources and providing for a tactical reserve
- Planning and acting out an exit plan
In order to establish effective Mayday readiness, it is necessary to recognize that Mayday readiness has 2 components. These components are _____ and _____
Prevention and Response.
The ________is responsible for Crew development and practice. Consistent training and practice with regards to Mayday prevention is critical for rapid and appropriate response in a true Mayday situation. This involves setting a consistent attitude and expectations for all crew members regarding Mayday readiness. This also involves developing routines that are encouraged and participated in by the Company Officer.
Company Officer
Company Officer responsibility for Mayday preventions include:
- Integrating a daily SCBA check into the crew routine
- Practicing crew communication in the hazard zone
- Rover integration into crew
Individual rovers are responsible to ask if not explicitly discussed at the beginning of a shift.
- Maintaining knowledge of portable radios and practicing their use.
- Ensuring Company Officer responsibilities and expectations are clear to the entire crew.
- Practicing and maintaining crew integrity/accountability.
- Instilling the standard that firefighters should always stay on a hoseline
Individual firefighter responsibilities for Mayday response include:
- Maintaining preparation and reaction skills
- Early communication of Mayday situation utilizing the above standard
- Controlling an emotional response to the situation
- Once the Mayday situation is recognized and reported, each firefighter should remember:
B.O.A. = Breath, Organize and Act
Utilization of IAFF Fire Ground Survival training - SCBA familiarization
- High/low profile wall breech
- Disentanglement
- Ladder bail
- Window hang
GRAB LIVES
G = Check Air Gauge R = Radio for Assistance A = Activate PASS Device B = Control Breathing, Conserve Air L = Stay Low I = Illuminate, Turn Flashlight On V = Make Loud Noises (Volume) E = Find An Exit S = Shield Your Airway (last ditch effort)
The tactical level of every incident has the responsibility to actively and routinely work toward Mayday prevention
and preparedness. The Battalion Chief and F.I.T. or I.S.O. tandem best manages these responsibilities. These responsibilities include:
- Working within the overall incident action plan
- Continual assessment of the decision making model within the sector operations
- Management of tactical objectives for the sector through position and functions of crews working within this sector.
- Sector level air management
- Managing geographic working area
- Work/rest cycles
- Distances into building
- Accountability
- Maintain adequate resources assigned to the sector (remember to TAG hose lines)
- Layered resources in position to manage tactical objectives and prepared to respond in the event of Mayday.
- Maintaining effective and appropriate communications with Command
- Sector C.A.N. reports
- Requesting or de‐committing resources
What is PROCEDURE
All operating personnel shall employ the Risk Management System during all emergency operations on every emergency incident. This application will be continuously re-assessed throughout the incident.
What is the risk management profile
- We Will risk our lives a lot, in a calculated manner, to save SAVABLE lives.
- We Will risk our lives a Little, in a calculated manner, to save SAVABLE property.
- We Will Not risk our lives at all for lives or property that are already Lost.
“Actions in a calculated manner” require the following:
- Incident Command established
- Proper personal protective equipment
- Accountability system established
- Safety procedures in place
- Continuous risk assessment by all members
When considering the _______profile of any victims, members must consider the conditions present in the “compartment” or area of fire involvement or other conditions affecting survival..
A well-involved building would likely represent a zero survivability profile. Similar conditions in an abandoned building would indicate little survivability and little property to be saved and members should avoid an offensive fire fight
SURVIVAL
Victims buried by a trench collapse or under water for __ minutes or more, would be unlikely to survive therefore an extremely cautious and a well-planned, safe, recovery operation is required.
10
“In Transit” is the time it takes for a company to reach their assignment area after receiving an order. It varies due to:
- Distance between staging and the incident
- Size of the incident perimeter
- Amount of equipment the company needs to assemble
On deck is defined as:
a forward staging position located just outside the immediate hazard zone, safely distanced from the entrance of a tactical position/sector. On deck crews will be supervised either by the sector officer or company officer and they will remain on deck until assigned by the IC or sector officer.
The most likely assignments for on deck companies are:
- Reinforce a position within a sector
- Crew relief within an assigned sector
- Any other tactical position assigned by the IC
- Rapid Intervention Crew/ RIC
On deck crews must remain intact, in a ready state and monitor the tactical channel at all times. On deck crews must also size the area they are assigned to, this size up should include:
- Locating the structures entrance/exit points in their assigned area
- Interior and exterior conditions
- Unit ID of crews operating inside the structure
- Approximate location of interior crews
- Identify which crews are operating each hose line
When an on deck crew is used as a relief crew, the company officer should do a face to face and transfer information with the officer exiting the structure. Info should include:
- Interior conditions
- Routing instructions to the work area
- Interior obstructions
- Additional tools/resources required
- Sector objectives
Recycling is defined as:
a timely and efficient means of air replacement and re-hydration of companies while maintaining their sector assignment.
If conditions permit, a companies work cycle could be up to ____________
2 to 3 air cylinders.
_______ and ______are responsible to monitor the welfare of their personnel at all times and determine if sector recycling or a formal rehab is appropriate.
Sector and company officers
________will be defined as any area that requires the use of an SCBA.
The hot zone
ACCOUNTABILITY
This system will increase firefighter safety and provide the incident command team, sector officers/Division/Group Supervisor, and company officers a means to track the location and function of firefighters on the scene.
Command/Strategic
addresses the strategic level of accountability by the tracking of all crews and sectors by location and function on a tactical worksheet
Sector officer Division/Group Supervisor/Tactical
addresses the tactical level of accountability by tracking crews assigned to their sector.
Company officer/Task
addresses the task level of accountability and must know where each firefighter is located, and what each firefighter is doing
Company officer duties:
- Maintain current PASSPORT
- Maintain current MCT ROSTER
- Crew members have proper HELMET ID and name tags on SCBA face piece and helmet
- Must obtain PARS for crews
- Must keep crew intact and maintain awareness of exit air supply
- Must ensure passport is delivered to the accountability location prior to entering hot zone and retrieved upon exiting the hot zone
A minimum crew size is ?
two or more members
The _____will be used to effectively track firefighters in the hot zone
passport system
Accountability equipment for each piece of apparatus and shift consists of
- A passport with a pouch
- Small company ID tag
- Helmet ID stickers
- Hose ID tag
Passports are:
- Bright yellow tags
- 3x4 inches
- Marked by company ID and shift
____places passport, passport pouch, and hose id tag on discharge gate at the pump panel. This identifies crews and crewmembers on each hose line. Allows engineers to identify hose lines to change pressure, and makes the pump panel an accountability station for the engineer to track crews.
Engineer’s
_____are removed from the passport and placed on the respective hose line. These hose line ID tags provide a means to identify hose lines that crews entered the building on, and are a reference point to find lost or trapped firefighters. The engineer becomes the accountability officer for the crews that took the hose lines from his/her apparatus.
Hoseline ID tags
Accountability can be terminated following a report of “____”, at which time a PAR for all crews must be obtained. Based on the risk management assessment of the scene, Command will determine whether to continue or terminate the use of the passport system
fire under control
Passport Rules
- Will reflect only those personnel presently in the hot zone
- Will be delivered to accountability location prior to entering the hot zone
- Will be maintained at the point of entry to the hot zone
- Never enter the hot zone
- Will be retrieved by crews upon exiting the hot zone
- Accountability location is the engine where the crew deployed the hose line
Personnel Accountability Report (PAR)
Involves a roll call of all personnel assigned to crews and sectors that are working in the hot zone.
The ____is a confirmation that all members are accounted for and have an adequate exit air supply.
PAR
PAR’s required at:
- Report of missing or trapped firefighter
- Change from offensive to defensive
- Sudden hazardous event
- Report of an all clear
- Report of under control
- 30 minutes of elapsed time
- Any time command feels it is necessary
All crews reporting to the building will deliver their passports to the building lobby. The hose line ID tag will be taken by each crew to mark their hose line in the stairwell at the standpipe.
Crews will leave their passports with fire personnel in the fire control room if lobby has not been established.
Multi-story/High Rise
INCIDENT SAFETY OFFICER SYSTEM
Purpose: The incident safety system that assigns the responsibility for firefighter safety to an individual beginning with the 1st arriving Company Officer and the process by which this responsibility is transferred.
Overview: The Incident Safety System is implemented any time the Phoenix Fire Department responds to an incident
The language and safety system structure used in this procedure are intended to conform to NFPA standard____, the National Incident Management System (NIMS) , and to embody the intent of NFPA __
1561 and 1521
Incident safety system-Deployment model
The incident safety function begins with the 1st arriving unit, typically the companyIC as part of the initial size up and continues until the incident is terminated. Safety is integrated in the strategic decision making process of looking at critical fireground factors present at the incident, and applying the risk management profile to chose an appropriate strategy and develop an IAP. The initial IC/ISO maintains this responsibility until command is transferred or the incident is terminated.
Role/responsibility of the initial IC/ISO
Follow Phx Regional Standard Operating Procedures
- Use the Standard Risk Management Plan
- Analyze critical fire ground factors present at the incident
- Determine a Strategy
- Establish the Personnel Acct system
- Provide a standard initial radio report(on-scence/follow-up)
- Report as defined in CMD procedures MP201.01 8/10-R
- Establish IRIC
- Manage incoming resources until CMD is passed to another arriving company officer or CMD officer
- Provide for the ongoing safety of all members involved in the incident
EMS and Still Assignments are
Manage task level safety concerns (driving safety, appropriate PPE, equip use)
- Size up critical factors and apply the risk management plan at all incidents
- Mange crew acct through sight, voice, touch
- Actively monitor air supply of crew
- Monitor crew member fatigue and need to recycle
- Communication and mitigation of hazards
- Continue monitoring and reevaluating incident hazards and risk/benefit of actions
- Request additional resources and command components as necessary
SUPPORT SECTOR
Establishes a standard structure and guidelines for the provision of support services at all incidents requiring response from Resource Management, and incidents involving special supply needs.
The Lobby Sector Officer is responsible for the following:
- Identified all entrance/exit points
- Control all access points when alternate entrances are present
- Identify suitable entrance/exit point or location
- Maintain full accountability
- Record names, times and assignment of personnel
- Collect all accountability tags
- For High-rise buildings, normally Lobby Sector is the ground floor lobby area
- Special Ops Incident: Define perimeter with HAZARD ZONE tape
ENVIRONMENTAL SECTOR
The purpose of this procedure is to establish guidelines for handling large-scale events during and after fire ground mitigation. These incidents include any significant events that may result in environmental contamination or have a major impact on the operation of City services. The sector will function under the Planning Section Chief.
EVACUATION SECTOR
The potential for evacuation should be considered during all emergency incidents.
There are 3 levels of evacuation
Site Evacuation- Involves a small number of citizens, holding times are short, less than an hour or two, includes workers at the site and people from adjacent occupancies or areas.
Intermediate Level Evacuation- Larger area affected, off-site business and homes, fewer than 100 people. Coordination with PD required.
Large-Scale Evacuation- large scale evacuation, evacuees may be out of homes and businesses for many hours in not days.
Who should be evacuated
All residents living/working in the area identified should be evacuated. In the event that a resident decides not to evacuate, they should be specifically informed of the risk and, if they still refuse, left to stay.
The Evacuation Branch is to be notified and a note of the citizen’s address made for further follow-up.
RED
On-Site Notification to Evacuate
Use of sirens, air horns and PA systems will speed the alert process.
When making door to door evacuations be in uniform and helmet.
Where immediate and rapid evacuation makes door to door impossible:
- Use three (3) five second blasts of the siren a while on the YELP setting
- Initiate notification at the beginning of each block and each 50 yards after that
Documentation of refusal should be done. The decision of return evacuees to their homes will be that of the IC.
Post incident critiques provide
an opportunity to review the effectiveness of actions and procedures in their application during actual incidents and also to review the quality of the services provided to the customers at the incident.
