societal attitudes and behaviours Flashcards
1
Q
societal attitudes
A
int/ext customer values, beliefs and customer trends.
eg. peoples thoughts about ways of workings
2
Q
values and beliefs
A
morals of a group/ individual about what they think is good or bad
eg. someone believes in climate change > electric vehicles, wants vegan options and recycled clothing
3
Q
trends
A
a general direction in which peoples attitudes/behaviours are changing
4
Q
DEMOGRPAHICS
trends
A
characteristics of human population (EG. age)
5
Q
WORK PLACE DIVERSITY
trends
A
multitude of individual differences amount people in a workplace (EG. employees with disabilities)
