Service with Heart

Question 1

What does H stand for?

Answer 1

Howdy

Question 2

What does E stand for?

Answer 2

Engage

Question 3

What does A stand for?

Answer 3

Arrive

Question 4

What does R stand for?

Answer 4

Respond

Question 5

What does T stand for?

Answer 5

Thank You

Question 6

What point in service does the H in Heart stand for? What characteristics tie into this point?

Answer 6

Greeting
- Friendly
- Energetic
- Fun

Question 7

What point in service does the E in Heart stand for? What characteristics tie into this point?

Answer 7

Drinks/Order
- Knowledgeable
- Passionate
- Care/Concern

Question 8

What point in service does the A in Heart stand for? What characteristics tie into this point?

Answer 8

App/Salad/Entree
- Proud
- Present
- Attentive

Question 9

What point in service does the R in Heart stand for? What characteristics tie into this point?

Answer 9

Maintenance/Service
- Kind
- Courteous
- Respectful

Question 10

What point in service does the T in Heart stand for? What characteristics tie into this point?

Answer 10

Wrap Up
- Genuine
- Memorable
- Grateful

Question 11

According to HEART, how quickly should a guest be flagged and welcomed?

Answer 11

15-45 seconds

Question 12

What are the Story points for TRH?

Answer 12

Fresh Baked Bread
Hand Cut Steaks
Fall Off the Bone Ribs
Made-From-Scratch Sides
Legendary Margaritas
Ice Cold Beer