Section 8

Question 1

What is stated in the Problem/Need/Opportunity?

Answer 1

Project description, the need/opportunity, goal, objectives, success criteria, stakeholders, risks.

Question 2

What is the project Goal?

Answer 2

A statement of purpose and direction

action oriented, short and simple

Question 3

What is the project Scope?

Answer 3

Defines the boundaries of the project, what we are doing and explicitly what we are not doing

Question 4

What is the Success Criteria?

Answer 4

A list of criteria that will be used to measure the success of the project.

Question 5

What are the Critical Success Factors?

Answer 5

A list of factors that are critical to the success of the project and without them the project in not a success.

Question 6

What are the main components of a Project Charter?

Answer 6

1) Problem/Opportunity/Need
2) Goal
3) Objectives
4) Scope
5) Success Criteria
6) Critical Success Factors
7) Assumptions
8) Risks
9) Project Organisation
i) Project Structure (hierarchy)
ii) Stakeholders
10) Benefits
11) Budget
12) Milestones

Question 7

What are some prerequisites for partnerships?

Answer 7

Equity
Commitment
Trust
Open and honest communication
Mutual goals and objectives
Timely issues resolution

Question 8

What are the Guiding Principals?

Answer 8

Captures what the team will accomplish together and reflects shared values.

Question 9

What is a Joint Performance Evaluation?

Answer 9

Progress meeting
Forum to identify problems
Specific criteria to evaluate effectiveness of teamwork and timely problem resolution.
Main major issues and rate between 1 and 5

Question 10

What is Persistent Leadership?

Answer 10

Unwavering, consistent and dedicated support of senior management.
Award those who adhere to the gameplan

Question 11

What is am Issue Resolution Mechanism?

Answer 11

For combating an issue, for each level there is a mechanism for resolution and a time frame, if not resolved then it moves to the next and more intense mechanism, and the next, and the next…

Question 12

What is a claim?

Answer 12

The assertion/declaration of a right

a demand for something due

Question 13

What are some typical causes of a claim?

Answer 13

Design changes, errors, omissions and extras
Late owner-supplied equipment
Lack of coordination
Changed site conditions
Owner's desire to reduce costs
Fixed price contract and fast tracking
Underestimation by contractor

Question 14

What are the obstacles of resolution?

Answer 14

Owner’s bias and Contractor’s bias

Question 15

Keys to settlement success?

Answer 15

Keep good records
Know your contract
Preserve your rights
show...
Cause-Effect-Entitlement-Quantification

Question 16

What are some records to keep?

Answer 16

Weather
Activity Description
Quantities produced
Hindrance to progress
Location of performed work
Resources used
Photos
All correspondence
schedules
change orders

Question 17

How to avoid claims?

Answer 17

Pre-Execution: Partnering, VE
Execution: Appoint project neutral facilitator, joint evaluation, problem resolution mechanism.
Post-Execution: Mediation, Dispute Resolution Board, Mini-trial, Arbitration

Question 18

What is involved in Mediation?

Answer 18

Voluntary
Non-binding
Economical
Assisted negotiation

Question 19

What is involved in the Dispute Resolution Board?

Answer 19

Three members
Established at the beginning of the project
Non-binding

Question 20

What is involved in the Mini-trial?

Answer 20

Presentation of both sides’ arguments in front of an advisory panel and executives of both sides.
Used to predict the likely outcome.
Voluntary and non-binding.

Question 21

What is involved in Arbitration?

Answer 21

Binding
1 to 3 arbitrators
   each party selects an arbitrator
   both select a chairperson
could be expensive

Question 22

What is involved in Litigation?

Answer 22

Court
Expensive
Unpredictable