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Principles of Supervision > Sample Test Questions > Flashcards

Sample Test Questions Flashcards

1
Q

Which Title protects Race?

A

Title VII

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2
Q

What investigates businesses and individuals for enforcement of Laws regarding protected classes?

A

EEO Department

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3
Q

What department ensures that employees retain access to medical coverage after involuntary termination?

A

COBRA

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4
Q

What is NOT a protected Title VII Class?

A

Sexual Preference

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5
Q

What is NOT an example of traditional authority?

A

Secretary

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6
Q

What department is responsible for ensuring employee safety?

A

OSHA

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7
Q

What is NOT a way to deal with risk?

A

Deflecting

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8
Q

What is an example of environmental stress?

A

Construction Noise

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9
Q

What is an example of Maslow’s first level of Needs?

A

Food

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10
Q

What is the second stage of Maslow’s Heiarchy of Needs?

A

Safety Needs

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11
Q

What is choosing the best action for each situation called?

A

Situational Leadership

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12
Q

When a supervisor is asking for opinions on a decision, that is called what?

A

Participative Leadership

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13
Q

What is a Union Function?

A

To Negotiate Pay

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14
Q

What is an example of Maslow’s Third level of needs?

A

Love

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15
Q

What is NOT part of a training program?

A

Promotion

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16
Q

What industry is known to commonly have line employees?

A

Automotive/Automobile

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17
Q

What is another term for “Hands off Leadership”?

A

Laissez-faire Leadership

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18
Q

What tells employees and others what the main purpose of the company is?

A

Mission Statement

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19
Q

A policy can be defined as a ____ action course that serves as a guide for the identified objectives and goals.

A

Pre-defined

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20
Q

A totalitarian leader is also called a ________

A

Autocratic Leadership

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21
Q

What is NOT a supervisory function?

A

Marketing

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22
Q

What is an example of an ‘Extrinsic Reward’?

A

A Raise

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23
Q

If a plant manager is tasked to reduce costs by 10%, this is an example of what kind of goal?

A

Operational Goal

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24
Q

What shows the relationship between employees and their peers?

A

An Organizational Chart

25
Q

What shows alternate paths for decision making?

A

Decision Tree

26
Q

When a supervisor administers a questionare among participants that have never met is called ______

A

Delphi Technique

27
Q

What shows timelines for projects?

A

A Gantt Chart

28
Q

Who created Theory X and Theory Y?

A

Douglas McGregor

29
Q

When two groups or individuals work together to resolve a problem, it is called _____

A

Negotiation

30
Q

What is it called when a third party is facilitating negotiations?

A

Mediation

31
Q

An employee who works on an assembly line performing the same task again and again is called _____

A

Joh Specialization

32
Q

Two receptionists work at a company, one in the morning and one in the afternoon. They are an example of what?

A

Job sharing

33
Q

When a person acts as expected as part of the group they are portraying their ____

A

Role

34
Q

Who first studied job motions with bricklayer, studying how fewer hand motions made the work faster?

A

Frank Gilbreth

35
Q

When someone is producing at standard is called ____

A

The Norm

36
Q

What is it called when a third party of empowered to resolve a disagreement it is called what?

A

Arbitration

37
Q

Who was a proponent of bureaucracy?

A

Max Weber

38
Q

What is a formal complaint called?

A

A Grievance

39
Q

What industry is part of a dynamic environment, meaning the market is constantly changing and updating?

A

Electronics

40
Q

What can NOT be discussed in a job interview?

A

Children

41
Q

To motivate line employees and keep them interested in their work, supervisors may institute Job Rotations, Mentoring, and Four-day work weeks BUT _____

A

Job Specialization

42
Q

The grapevine of the organization is everything, BUT _____

A

Formal

43
Q

When a supervisor believes that all employees like work is it called ______

A

Theory Y

44
Q

This scientific study originally tested worker’s output and light, later revealing unintended consequences:

A

The Hawthorne Effect

45
Q

Referent Power is the same as _____

A

Charismatic Leadership

46
Q

Legitimate Power is the same as _____

A

Traditional Leadership

47
Q

Regarding sexual harassment, what IS NOT true?

A

Harasser MUST BE a superior employee

48
Q

Who created a system of human needs and motivations?

A

Abraham Moslow

49
Q

Long term success through customer satisfaction is what acronym?

A

TQM

50
Q

Who was responsible for developing the 14 Principles of Management?

A

Hennri Fayol

51
Q

The way that people communicate with each other using their bodies is called what?

A

Body Language

52
Q

Leadership characteristics that inspire employees is called what?

A

Charisma

53
Q

Agreement of members on a group decision is called:

A

Consensus

54
Q

Leaders that group ideas to make decisions is called:

A

Democratic

55
Q

What is NOT a factor that influences the favorableness of a leader?

A

Charisma Level

56
Q

What best describes Rule Utilitarianism?

A

A person who considers an action independently of a situation and determines whether it is more often moral or immoral to determine how to classify it in all situations.

57
Q

What is NOT a communication pattern?

A

Arc

58
Q

When someone receives too much information and cannot tell what is important from what it is not, it is called:

A

Overload

Principles of Supervision (1 decks)

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