Sample Test Questions Flashcards
Which Title protects Race?
Title VII
What investigates businesses and individuals for enforcement of Laws regarding protected classes?
EEO Department
What department ensures that employees retain access to medical coverage after involuntary termination?
COBRA
What is NOT a protected Title VII Class?
Sexual Preference
What is NOT an example of traditional authority?
Secretary
What department is responsible for ensuring employee safety?
OSHA
What is NOT a way to deal with risk?
Deflecting
What is an example of environmental stress?
Construction Noise
What is an example of Maslow’s first level of Needs?
Food
What is the second stage of Maslow’s Heiarchy of Needs?
Safety Needs
What is choosing the best action for each situation called?
Situational Leadership
When a supervisor is asking for opinions on a decision, that is called what?
Participative Leadership
What is a Union Function?
To Negotiate Pay
What is an example of Maslow’s Third level of needs?
Love
What is NOT part of a training program?
Promotion
What industry is known to commonly have line employees?
Automotive/Automobile
What is another term for “Hands off Leadership”?
Laissez-faire Leadership
What tells employees and others what the main purpose of the company is?
Mission Statement
A policy can be defined as a ____ action course that serves as a guide for the identified objectives and goals.
Pre-defined
A totalitarian leader is also called a ________
Autocratic Leadership
What is NOT a supervisory function?
Marketing
What is an example of an ‘Extrinsic Reward’?
A Raise
If a plant manager is tasked to reduce costs by 10%, this is an example of what kind of goal?
Operational Goal
What shows the relationship between employees and their peers?
An Organizational Chart
What shows alternate paths for decision making?
Decision Tree
When a supervisor administers a questionare among participants that have never met is called ______
Delphi Technique
What shows timelines for projects?
A Gantt Chart
Who created Theory X and Theory Y?
Douglas McGregor
When two groups or individuals work together to resolve a problem, it is called _____
Negotiation
What is it called when a third party is facilitating negotiations?
Mediation
An employee who works on an assembly line performing the same task again and again is called _____
Joh Specialization
Two receptionists work at a company, one in the morning and one in the afternoon. They are an example of what?
Job sharing
When a person acts as expected as part of the group they are portraying their ____
Role
Who first studied job motions with bricklayer, studying how fewer hand motions made the work faster?
Frank Gilbreth
When someone is producing at standard is called ____
The Norm
What is it called when a third party of empowered to resolve a disagreement it is called what?
Arbitration
Who was a proponent of bureaucracy?
Max Weber
What is a formal complaint called?
A Grievance
What industry is part of a dynamic environment, meaning the market is constantly changing and updating?
Electronics
What can NOT be discussed in a job interview?
Children
To motivate line employees and keep them interested in their work, supervisors may institute Job Rotations, Mentoring, and Four-day work weeks BUT _____
Job Specialization
The grapevine of the organization is everything, BUT _____
Formal
When a supervisor believes that all employees like work is it called ______
Theory Y
This scientific study originally tested worker’s output and light, later revealing unintended consequences:
The Hawthorne Effect
Referent Power is the same as _____
Charismatic Leadership
Legitimate Power is the same as _____
Traditional Leadership
Regarding sexual harassment, what IS NOT true?
Harasser MUST BE a superior employee
Who created a system of human needs and motivations?
Abraham Moslow
Long term success through customer satisfaction is what acronym?
TQM
Who was responsible for developing the 14 Principles of Management?
Hennri Fayol
The way that people communicate with each other using their bodies is called what?
Body Language
Leadership characteristics that inspire employees is called what?
Charisma
Agreement of members on a group decision is called:
Consensus
Leaders that group ideas to make decisions is called:
Democratic
What is NOT a factor that influences the favorableness of a leader?
Charisma Level
What best describes Rule Utilitarianism?
A person who considers an action independently of a situation and determines whether it is more often moral or immoral to determine how to classify it in all situations.
What is NOT a communication pattern?
Arc
When someone receives too much information and cannot tell what is important from what it is not, it is called:
Overload
