Salesforce Basics

Question 1

Q: What is Salesforce?

Answer 1

A: Salesforce is a cloud-based customer relationship management (CRM) platform.

Question 2

Q: What is the multi-tenant architecture in Salesforce?

Answer 2

A: Multiple customers share the same infrastructure and resources while keeping their data secure and isolated.

Question 3

Q: What are Salesforce editions?

Answer 3

A: Essentials, Professional, Enterprise, Unlimited, and Developer.

Question 4

Q: What is the Salesforce AppExchange?

Answer 4

A: A marketplace for Salesforce apps, components, and solutions.

Question 5

Q: What is a sandbox in Salesforce?

Answer 5

A: A copy of the production environment used for testing and development.

Question 6

Q: Name the four types of Salesforce sandboxes.

Answer 6

A: Developer, Developer Pro, Partial Copy, and Full.

Question 7

Q: What is a production org in Salesforce?

Answer 7

A: The live environment where end users interact with the application.

Question 8

Q: What is the purpose of a Developer Org?

Answer 8

A: To learn and build apps for free with full development capabilities.

Question 9

Q: What are the two types of objects in Salesforce?

Answer 9

A: Standard objects and custom objects.

Question 10

Q: What is a custom object?

Answer 10

A: A user-defined object created to store data specific to a business.

Question 11

Q: Name the key standard objects in Salesforce.

Answer 11

A: Account, Contact, Opportunity, Lead, and Case.

Question 12

Q: What are the three types of object relationships?

Answer 12

A: Lookup, Master-Detail, and Many-to-Many.

Question 13

Q: What are standard fields in Salesforce?

Answer 13

A: Predefined fields provided by Salesforce on every object (e.g., Name, CreatedDate).

Question 14

Q: Name five common custom field data types in Salesforce.

Answer 14

A: Text, Number, Checkbox, Picklist, and Date.

Question 15

Q: What is a formula field?

Answer 15

A: A read-only field that calculates its value based on other fields or expressions.

Question 16

Q: What is declarative development in Salesforce?

Answer 16

A: Configuring the platform without writing code, using tools like Process Builder, Flows, and Validation Rules.

Question 17

Q: What is the difference between Workflow Rules and Process Builder?

Answer 17

A: Process Builder offers more advanced automation options and can handle multiple criteria, while Workflow Rules are limited to basic field updates, tasks, and alerts.

Question 18

Q: What is the purpose of the Schema Builder?

Answer 18

A: To visually design and manage the data model.

Question 19

Q: What is customization in Salesforce?

Answer 19

A: Using programmatic tools like Apex and Visualforce to extend platform functionality.

Question 20

Q: What is configuration in Salesforce?

Answer 20

A: Setting up and modifying the platform using declarative tools.

Question 21

Q: What is the Salesforce Lightning Experience?

Answer 21

A: A modern, user-friendly interface for Salesforce.

Question 22

Q: What is the difference between Salesforce Classic and Lightning Experience?

Answer 22

A: Lightning is the newer interface with advanced features, while Classic is the legacy UI.

Question 23

Q: What is the App Builder in Salesforce?

Answer 23

A: A drag-and-drop tool for building custom apps, pages, and components.

Question 24

Q: What are governor limits in Salesforce?

Answer 24

A: Limits imposed by Salesforce to ensure efficient resource usage in the multi-tenant environment.

Question 25

Q: Name three common governor limits for developers.

Answer 25

A: SOQL queries per transaction, DML statements per transaction, and heap size.