Rooms - Chapter 3 Flashcards
bucket check
The night auditor’s check of room rate postings on guest folios against the housekeeping department’s report of occupied rooms and the registration cards in the file. This procedure helps ensure that rates have been posted for all occupied rooms and helps reduce the occupancy errors caused when front desk agents do not properly complete check-in and check-out procedures.
control folio
An automated front office system internal accounting file that supports account postings by department during a system update routine.
daily transcript
A detailed report of all guest accounts that indicates each charge transaction affecting a guest account for the day, used as a worksheet to detect possible posting errors.
end-of-day
An arbitrary stopping point for the business day.
front office auditor
An employee who checks the accuracy of front office accounting records and compiles a daily summary of hotel financial data as part of the front office audit; in many hotels, this is actually an employee of the accounting division.
high-balance report
A report that identifies guests who are approaching an account credit limit; typically prepared by the front office auditor.
in balance
A term describing the state of accounts when the totals of debit amounts and credit amounts are equal.
night audit (front office audit)
A daily comparison of guest accounts (and active non-guest accounts) with revenue center transaction information.
out-of-balance
A term used to describe the state of accounts when the totals of debit amounts and credit amounts do not equal.
room status report
A report that allows front desk agents to identify vacant and ready rooms, typically prepared as part of the front office audit.
room variance report
A report listing any discrepancies between front desk and housekeeping room statuses.
supplemental transcript
A detailed report of all non-guest accounts that indicates each charge transaction that affected a non-guest account that day, used as a worksheet to detect posting errors.
system update
A fully automated audit routine that accomplishes many of the same functions as a non-computerized front office audit; daily system updates enable file reorganization, system maintenance, and report production, and provide an end-of-day time frame.
trial balance
The process of balancing front office accounts with transaction information by department before the final balance is determined and the hotel day is closed.
