Rooms - Chapter 1 Flashcards
group résumé
A summary of all of a group’s activities, billing instructions, key attendees, recreational arrangements, arrival and departure patterns, and other important information; usually stored in a binder at the front desk.
hotel clock
The clock by the hotel switchboard that keeps the official hotel time.
information directory
A collection of information kept at the front desk for front desk agents to use in responding to guest requests and questions, including simplified maps of the area; taxi and airline company telephone numbers; bank, theater, church, and store locations; and special event schedules.
log book
A journal in which important front office events and decisions are recorded for reference during subsequent shifts. In many hotels, the log book has been replaced by a transaction file maintained by the property management system.
master folio
A folio used to chart transactions on an account assigned to more than one person or guestroom, usually reserved for group accounts; a master folio collects charges not appropriately posted elsewhere.
rapid response software
An electronic form of a maintenance log book system.
reader board
A posting or closed-circuit broadcast of daily events at a hotel.
split folio
A folio in which a guest’s charges are separated into two or more folios.
transaction file
A chronological recording of important front office events and decisions for reference during subsequent front office work shifts.
voice mailbox
A device capable of storing, recording, and playing back messages for guests through the telephone system.
