Resistance Frameworks

Question 1

Authority & Frame Control

Answer 1

• if they don’t give you a satisfactory answer, take 2-3 seconds before responding
• Stop speaking fast. Speaking fast shows nerves. Use tonality
• Do not move on until you get an outcome from the phase
• Do not let them let (pre handle problems) slide. Deal with them
• Coach them on how to talk
• Do not be reactive