Release Management and Communication

Question 1

Prestige Worldwide plans a major new Salesforce release each quarter that incorporates user feedback, bug fixes, and general improvements to their production org. What is best way to keep users up to date on these changes? (Choose 2)

a. Offer release notes that are sent via email only, organization-wide each quarter
b. Hold training to users in a production environment to keep them current with releases
c. Make users aware of updates through multiple channels to increase visibility
d. Hold training for users in a sandbox environment to keep them current with releases

Answer 1

C, D
When planning for releases in Salesforce it is important that users know exactly what is going to change and when the fenders are going to be made keep users in the loop about changes by displaying system messages in Salesforce.
For example, sending mass emails directly from Salesforce, posting updates to the company internet, or using an internal system such as instant messaging.

Question 2

When training for major releases in what environment should users be trained?

Answer 2

Sandbox
It is also important to hold training for users on all major releases when holding this training it is important to train in a sandbox environment instead of a production environment as it allows the user to make any changes or test any new features that they would like without accidentally breaking live functionality that can negatively affect business or customers