Relationship Management

Question 1

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.

Answer 1

Stakeholder Concept

Question 2

Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.

Answer 2

Principled Negotiation

Question 3

Process by which two or more parties work together to reach agreement on a matter.

Answer 3

Negotiation

Question 4

Ability to be sensitive to and understand one’s own and others’ emotions and impulses.

Answer 4

Emotional Intelligence (EI)

Question 5

Process of developing mutually beneficial contacts through the exchange of information.

Answer 5

Networking