Quiz 2 Flashcards

1
Q

Good ____________ skill is an essential input to being highly productive. A salesperson should be skillful in finding out from leads which are the most promising ones.

A

Time management

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2
Q

Salespeople are required to begin every sales conversation through asking questions during the discovery phase in order to make a need analysis of the business.

A

Qualification Questioning

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3
Q

Salespeople feel comfortable in talking to prospects. However, they are required also to listen to the stories of their possible customers.

A

Active Listening

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4
Q

An effective salesperson must completely understand the product he is selling. Basically, the initial lesson to teach new salespeople is

A

Product knowledge

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5
Q

It is always vital for salespeople to meet their prospects face-to-face. It is very difficult for them to establish connection with busy strangers, especially when done over the phone. Fortunately, there are salespeople who have the innate ability to make an instant connection over the phone

A

Rapport Building on the Call

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6
Q

is looking for referrals through present connections for new prospects that match the target buyer or best customer profile

A

Strategic Prospecting

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7
Q

Salespeople need to be well-prepared for ___________ once they hear one. Always, it is vital to be sensitive and alert in order to understand genuinely the core concern of the prospect. People in sales should learn how to empathize, soften and ask good questions for more information and understand the prospect’s problem

A

Objection Handling

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8
Q

It is vital for salespeople to identify which amongst the so many social media channels available would work with their targeted audience. Essentially, salespeople should be where the prospects are.

A

Social platform know-how

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9
Q

Whether selling a product or service, a smart salesperson should begin with the scrutiny of the customers, from their wants and desires to solving their problems. Salespeople necessitate performing research to become successful in sales.

A

Digital Research

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10
Q

Salespeople need to be skillful in ____________ to raise conversions and form long-lasting relationships online.

A

Content Creation

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11
Q

Content, when shared on social platforms, turn to become a very useful resource for a salesperson. If done properly, the right content will facilitate to engage with and influence prospects in a positive manner.

A

Content Curation

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12
Q

For many B2B products, the ______ is critical to starting a sales process. Sales reps need to not only understand the product but must be able to show off its capabilities to a prospect effectively through a

A

Demon skills

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13
Q

A great salesperson needs to commit to a deal fairly quickly to get a prospect. As the sales progress, the right people with the right approval power are essential.

A

Gaining Commitment

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14
Q

Salespeople must learn to thank customers and carry on building and continuing the relationship following the sale.

A

Post-Sale Relationship Management

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15
Q

Once the salesperson has convinced the prospect that their company needs the product, it is high time to close. Salespeople need to be trained on how to push prospects, ask for the order and get it signed fast.

A

Closing Technique

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16
Q

Most purchases by customers are done to solve problems. Majority of salespeople using online selling give insights or practical solutions to the targeted audience in order to help solve a certain problem.

A

Problem Solving

17
Q

This can be done through e-mails, newsletters or dynamic content on a website

A

Personalized communications

18
Q

These studies endorse previous high profile and prominent clients to prove credibility and success.

A

Case Studies

19
Q

This is a feature in an article or quote in an industry publication or key media title.

A

Press Release (PR)

20
Q

People love personal recommendations and _________ which helps showcase the experience of other customers.

A

Testimonials

21
Q

Even online, _________ is an important factor in relationship building. Majority of customers are valuing transparency on top of everything.

A

Trust

22
Q

It is advantageous for salespeople to possess an analytic skill for online customer behavior.

A

Analytical Expertise

23
Q

The primary function of a ________ as a salesperson is to look for prospects or possible customers.

A

Prospector

24
Q

is a form of professional selling in which the salesperson gives information to an individual who will influence the purchase decision.

A

Missionary

25
Q

is a person who works for a company and is in-charge for the management of sales and relationships with specific customers.

A

Account Managers

26
Q

is someone who calls on retailers to promote their products

A

Trade Salespeople

27
Q

assist salespeople to make a sale and later take care of customer following the sale.

A

Sales Support

28
Q

Salespeople must learn how to craft a _____________ to set the tone for all calls and meetings. Such are unwritten agreements at the start of the sales process that would outline mutual expectations to make both parties more comfortable specifically the prospects

A

Buyer-Seller Agreement

29
Q

The manner of sales approach could actually reduce some of the most basic objections.

A

Objection Prevention

30
Q

The salesperson must try as possible to emulate the tone of voice and the style of talking about the prospect

A

Communication skill