Quality Control and Assurance Flashcards
define quality control
ensures a product fulfils all its requirement to be a quality product
define quality assurance
a set of activities and processes which a manufacture puts in place to check that the prodct will be of good quality
when would quality control occur
- sample testing like every 100th product
- parts produced would be checked visually for accuracy
what would quality control checks include
- visual checks by eye
- chemical checks
- computer aided inspection like weights and temperatures
- computer aided manufacture like laser scanning
define total quality management
a management approach to long term success by customer satisfaction
what is a kitemark scheme
an important symbol of quality of products which have reached required standards
what are the differences between BS, EN and ISO
BS - british
EN - european
ISO - international
what are the benefits of BS, EN and ISO standards for customers
- they recieve products which meet the requirements
- customers are easily maintained
what are the benefits of BS, EN and ISO for workers
- they have better working conditions
- increased morale / job satisfaction
- improved health and safety
what are the benefits of BS, EN and ISO for owners and investors
- increased return on investment
- increased profits
what are the benefits of BS, EN and ISO for society
- increased security
- improved health + safety
- reduced environmental impact
what are the benefits of ISO 9001
- boost profits
- retain existing customers
- stand out from competion
- prep for the future
what does the kitemark mean in terms of products quality
- approvef by BSI
- product has undergone vigourous testing
- customer satisfaction
- minimal to no recalls
- repeat customers
