Qantas general information Flashcards
Qantas is the ____ _____ of Australia
Flag Carrier
What airline alliance is qantas apart of?
OneWorld
What does Qantas stand for?
Queensland and Northern Territory Aerial Services
Which other airline is managed/owned by Qantas?
Jetstar
What other airlines are apart of OneWorld?
British Airways & American Airways
Qantas is the ____ oldest airline in the world since 1935
third
When was Qantas founded?
1920
Who was Qantas found by?
Hudson Fysh, Paul McGuinnes and Fergus McMaster
What is the main job of cabin crew?
the main job of cabin crew is to be there for the safety and comfort of all passengers
Can you tell us about yourself?
make sure to mention skills, qualities and experiences.
Why do you want to work at Qantas?
- sustainable efforts of reducing 75% of airline waste to landfill by the end of 2021.
- reducing 100 million single-use plastics from Qantas operations every year
-Company that partners with many charities including make-a-wish foundation and the Great Barrier Reef foundation, and UNICEF Australia - excellent safety
What are your greatest strengths?
My strengths include my awareness and importance of safety, my ability to follow strict rules and procedures, my ability to provide exceptional customer service and understand the importance of how this impacts the business. I also have the ability to work well as part of a team.
What do you think are important skills and qualities needed to become Cabin Crew are?
- safety awareness
- excellent customer service
- ability to follow rules and procedures
- teamwork
- remaining calm under stressful situations
- reliability, flexibility, and adaptability
- empathy and understanding
- organisation and attention to details
- time management
Tell me about a time when you provided excellent customer service
What are the different challenges facing our airline right now?
pandemic, increase in competition, external factors, internal factors, increasing customer expectations
