Putting It All Together

Question 1

4 C’s of communication

Answer 1

Courtesy
Comfort
Connection
Confirmation

Question 2

What are some ways you can hinder a good relationship?

Answer 2

Keep them waiting
Be in a hurry
Belittle their concerns
Ignore their life stresses

Question 3

What should you do before giving bad news to a patient?

Answer 3

TURN OFF PAGER
Involve others as appropriate
Be specific
Jargon-free language
Inform the patient as soon as possible

Question 4

Comprehensive histories

Answer 4

New patients
“Yearly” physicals
Preoperative
Hospitalized

Question 5

Problem-oriented or focused histories

Answer 5

“Typical” office visit
“Sick” visit
Requires immediate attention, so only the need is given full attention

Question 6

Expanded physical

Answer 6

If the CC involves a system or if the patient has had a morbidity in the system in the past, then do a more thorough exam of that system

Question 7

Basic physical

Answer 7

Test major function of system

Use when no deficit is found

Question 8

Oral presentations

Answer 8

Used to inform physician about the status of a patient
Brief, but includes all important information
Does not need to include everything that will go into a SOAP note