Passenger Handing

Question 1

Why must crew be in uniform

Answer 1

Uniform is identifiable

Question 2

What do we check on boarding cards

Answer 2

Date/ flight number/ destination

Question 3

Who do we look for during profiling

Answer 3

ABPs
Drunk passenger
Irate passenger

Question 4

Where is approved cabin bag stowage

Answer 4

Under seat
Overhead locker
Wardrobe (weight restricting)

Question 5

How many flight crew/ cabin crew for refuelling

Answer 5

1 flight crew
Minimum cabin crew number

Question 6

What are rules with PEDs/ seatbelts/ lavatories when refuelling

Answer 6

PEDs off
Seatbelts off
No lavatories

Question 7

What briefing do ABPs get every day at self help exits

Answer 7

Awareness briefing

Question 8

Who is allowed to occupy a parents seat

Answer 8

Infant 0-24 months

Question 9

How many people can be seated per row

Answer 9

Same number as overhead masks

Question 10

How many child restraint devices are there

Answer 10

5 - infant loop
- CARES
- crelling harness
- car type seat
- meru travel chair

Question 11

What is CRD

Answer 11

Child restraint device

Question 12

Where cant children in CRDS sit

Answer 12

At emergency exits
Infront or behind emergency exits

Question 13

What does cabin secure mean

Answer 13

Seatbelts buckled
Traytable/ armrests/ blinds/ seat backs all up
Overhead lockers closed
Exit paths free
Lavatories secure
Galley equipment stowed

Question 14

Who provides aids to disability passengers in airports

Answer 14

OCS - one complete solution

Question 15

What are some invisible disabilities

Answer 15

Chrones
Dyslexia
ADHD
arthritis
Epilepsy
TBIs
Mental health

Question 16

How many guide dogs can be in one cabin

Answer 16

No more than no. Floor level exits

Question 17

What did the Tokyo convention in 1963 state

Answer 17

Commander has powers to keep order + rule in flight
Crew have immunity when reasonable force is used

Question 18

What to consider when restraining a passenger

Answer 18

Have all other means of diffusing situation been used?
Is this urgently required?
Will it worsen the situation?

Question 19

How often do you check the cabin

Answer 19

15-20 minute s

Question 20

How often do you check lavatories

Answer 20

20-30 minutes

Question 21

What is included in cabin surveillance

Answer 21

Lavatory check
Galley check
Aisles are clear
Smoking
PEDs

Question 22

What makes a good ABP

Answer 22

Fire fighter
Positioning crew
Police
Military
Travelling alone

Question 23

How many ABPs per exit

Answer 23

2

Question 24

What does an emergency ABP brief include

Answer 24

WHEN to open
HOW to open
WHAT to expect

Question 25

What are the brace positions for crew and passengers

Answer 25

Crew: emergency Passengers: heads down

Question 26

How long does an aircraft have to evacuate

Answer 26

90 seconds

Question 27

What is a dried up exit

Answer 27

An exit that is usable but no one is using it

Question 28

What is an exit bypass

Answer 28

Alternating passengers between congested exit and dried up exit

Question 29

What does Attention attention this is the captain, evacuate immediately mean

Answer 29

Commander is instructing emergency evacuation

Question 30

Who gets evacuated first and last

Answer 30

First: ABPs Last: PRMs and animals in boxes

Question 31

What determines an unaccompanied child

Answer 31

A child from 0-12 travelling alone/ parents in different class

Question 32

What is a YP

Answer 32

Young person ( age 12-16)