Passenger Handing Flashcards

1
Q

Why must crew be in uniform

A

Uniform is identifiable

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2
Q

What do we check on boarding cards

A

Date/ flight number/ destination

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3
Q

Who do we look for during profiling

A

ABPs
Drunk passenger
Irate passenger

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4
Q

Where is approved cabin bag stowage

A

Under seat
Overhead locker
Wardrobe (weight restricting)

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5
Q

How many flight crew/ cabin crew for refuelling

A

1 flight crew
Minimum cabin crew number

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6
Q

What are rules with PEDs/ seatbelts/ lavatories when refuelling

A

PEDs off
Seatbelts off
No lavatories

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7
Q

What briefing do ABPs get every day at self help exits

A

Awareness briefing

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8
Q

Who is allowed to occupy a parents seat

A

Infant 0-24 months

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9
Q

How many people can be seated per row

A

Same number as overhead masks

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10
Q

How many child restraint devices are there

A

5 - infant loop
- CARES
- crelling harness
- car type seat
- meru travel chair

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11
Q

What is CRD

A

Child restraint device

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12
Q

Where cant children in CRDS sit

A

At emergency exits
Infront or behind emergency exits

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13
Q

What does cabin secure mean

A

Seatbelts buckled
Traytable/ armrests/ blinds/ seat backs all up
Overhead lockers closed
Exit paths free
Lavatories secure
Galley equipment stowed

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14
Q

Who provides aids to disability passengers in airports

A

OCS - one complete solution

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15
Q

What are some invisible disabilities

A

Chrones
Dyslexia
ADHD
arthritis
Epilepsy
TBIs
Mental health

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16
Q

How many guide dogs can be in one cabin

A

No more than no. Floor level exits

17
Q

What did the Tokyo convention in 1963 state

A

Commander has powers to keep order + rule in flight
Crew have immunity when reasonable force is used

18
Q

What to consider when restraining a passenger

A

Have all other means of diffusing situation been used?
Is this urgently required?
Will it worsen the situation?

19
Q

How often do you check the cabin

A

15-20 minute s

20
Q

How often do you check lavatories

A

20-30 minutes

21
Q

What is included in cabin surveillance

A

Lavatory check
Galley check
Aisles are clear
Smoking
PEDs

22
Q

What makes a good ABP

A

Fire fighter
Positioning crew
Police
Military
Travelling alone

23
Q

How many ABPs per exit

A

2

24
Q

What does an emergency ABP brief include

A

WHEN to open
HOW to open
WHAT to expect

25
Q

What are the brace positions for crew and passengers

A

Crew: emergency
Passengers: heads down

26
Q

How long does an aircraft have to evacuate

A

90 seconds

27
Q

What is a dried up exit

A

An exit that is usable but no one is using it

28
Q

What is an exit bypass

A

Alternating passengers between congested exit and dried up exit

29
Q

What does Attention attention this is the captain, evacuate immediately mean

A

Commander is instructing emergency evacuation

30
Q

Who gets evacuated first and last

A

First: ABPs
Last: PRMs and animals in boxes

31
Q

What determines an unaccompanied child

A

A child from 0-12 travelling alone/ parents in different class

32
Q

What is a YP

A

Young person ( age 12-16)